Trouble with grey boxes around certain text or words

We are having trouble with some of our
InDesign files. When the text is flowed in from Word there are grey outline boxes showing up around certain words or phrases. We have been working with the preferences and also the dictionary and nothing seems to fix our problem.
Any suggestions?
Thanks for your help!

Did you open the hyperlinks panel and delete the links, or change the highlight? You have to change the highlights one at a time, I think. (I hate Word's automatic hyperling nonsense).

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