Trouble with HP Media Smart Photos

My HP Media Smart Photos has suddenly stopped working.  When I try to open my photos, it stays on for a few seconds and then closes.  I am thinking that I need to re-install the Media Smart Photo software; however, I have to uninstall the old software before I can re-install.  Won't I lose the photos that I have previously imported into Media Smart? 
Second question:  has anyone had this problem with Media Smart Photos closing after a few seconds?
Windows 7 64-bit;    HP Pavilion dv6t-3100 Entertainment Notebook PC
This question was solved.
View Solution.

Hi,
It does sound like the existing installation of MediaSmart Photo is corrupt, however the software only indexes images that are present on your hard drive, so uninstalling then reinstalling this product will not result in the loss of any pictures.
Note that when the reinstalling has completed, launch the software and let it re-index your media files - this can take a few minutes depending on the number of images.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Similar Messages

  • Copy pictures from HP media Smart photo to computer

    Hi,
    How do I copy pictures  from HP media Smart photo to my computer? I've tried right clicking and dragging. I don't normally use the MediaSmart Program and I'm not sure how I ended up with my pictures there....
    Thanks for any help you can give me!
    Sincerely,
    KLG

    Kgro, welcome to the forum.
    Here is a guide that may help you solve your problem.  Watch the videos to see what they have to say.
    Please click the "Thumbs up + button" if I have helped you and click "Accept as Solution" if your problem is solved.
    Signature:
    HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
    HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51
    HP Omen; i7-4710QH; 8 GB memory; 256 GB San Disk SSD; Win 8.1
    HP Photosmart 7520 AIO
    ++++++++++++++++++
    **Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**
    Intelligence is God given; Wisdom is the sum of our mistakes!
    I am not an HP employee.

  • HP Media Smart Photo Main Program

    When I click on my HP Media Smart Photo Icon, I get a message that says HP Media Smart Photo main program has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. close program

    Hello RamonGon,
    Here is a thread with a similar issue you are experiencing.
    http://goo.gl/orWLF
    I would perform the same steps as outlined that worked for the other customer.
    Reinstall the application with Recovery Manager
    Restart the PC
    After the reboot open the application and see if the problem continues.
    If I have helped you in any way click the Kudos button to say Thanks.
    The community works together, click Accept as Solution on the post that solves your issue for other members of the community to benefit from the solution.
    - Friendship is magical.

  • Hp media smart photo

    Hi, I have hp media smart photo system.  I tried to send pictures to snapfish, who I already have an account with, but it tells me that your username or password is wrong.  I have changed password 3 times.  I go directly in to snapfish from on line and sign right in with no problems.  How can I fix this without losing my photos that are already in media smart?  
    Please help. 
    I have windows 7 

    Has MediaSmart ever connected to Snapfish before?
    I would recommend backing up all of the photos that are in MediaSmart because I wouldn't want you to lose any of them inadvertently in troubleshooting efforts. 
    I would like to see what version of MediaSmart Photo you have. 
    Open MediaSmart Photo > Click Settings > Click About > Make note of the version and post it in your reply, please.
    Compare that version number with the latest version number below. 
    HP MediaSmart Photo Software version 4.1.4319 (sp49982)
    If you have an earlier version than this. Go ahead and install the latest version. Even if you have the same version number it could be helpful to uninstall it and reinstall it, in case some part of the software became corrupt.
    Let me know what steps you took if you don't mind and also let me know if it had ever connected to Snapfish before, if you don't mind. Hope this helps!

  • Media Smart Photo Printing

    I have a new HP and it has Media Smart. I transferred all of my photos to the new PC and they all loaded into Media Smart. I can access the pictures but when I try to print them it goes to the Fax center. I can get a pop up that says local printer but it goes right back to fax. Another window says I can close the program or go online to fix. I click go online and then everything freezes

    Try installing the latest HP MediaSmart Photo software from the following weblink:
    http://ftp.hp.com/pub/softpaq/sp51001-51500/sp5103​1.exe
    I am an HP employee.
    Regards,
    Vidya
    Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.
    ***Click on "Thumbs up" button to the bottom right side of my post to say thanks!***

  • Trouble with iMovie Hi-Definition photos

    I have used impvie for a long time, and I have never had any trouble with it. I am currently making an imovie with many photos. It seems that the higher quality photos don't play when I put them in the project. The previous photo simply replays but looks distorted. What should I do?

    What type of photos - jpgs, tiff files?
    And at what size?

  • Having trouble with Creative Media Sour

    I was using Creative Media Organizer to organize and tag all my MP3 files before transferring them to my new player ( a Zen v Plus 2gb) I have the player plugged in and can access and see the player in My Computer but the Creative software doesn't see the player and I therefore can't use it to sync my mp3s. I could use another method of getting the music on there but I want to use my playlists and such that I made and it would be a pain to import those into a different program.
    So, does anyone have anyone idea how to get Creative Media Source to realize that my player is connected to the computer?
    Any help will be appreciated.

    Hey buddy
    same problem with me. The zen got little moist due to rain, after that it froze at the 'Creative screen' that too comes on when i connect it to charger. I disconnected the battery, it worked for a while but it is back to same position now. It dosent responds to resetting pin... nothing happens it is dead. Only when i disconnect battey and connect charger ... give it a big whack it works for a while then hangs again.
    Still trying my stuff on it. Otherwise i will format it and reload the firmware later on.
    if u get any solution let me know on [email][email protected]][email protected][/url]
    thankx

  • Creative zen firmware update now trouble with creative media sou

    I wanted to start downloading music from an online store and was advised that I needed a firmware upgrade for my creative zen, which I did (version 2.2.02) and could download music. However since I have done this my zen is no longer recognised when I connect to my pc - which is running on Windows XP. I took advice from creative and reloaded my firmware after starting my player in recovery mode and then I reloaded the creative media source organiser software. After that I could find the player in the organiser but everything was laid out differently with all my music in folders which made it really tricky to navigate.
    The icon is this grey thing which doesnt look like a creative at all! Although I can move files around it is still not recognised on the bottom right of my pc and I can't safely remove the hardware because of this. I am also having problems with syncing from the pc library to the zen and it is not picking up duplicate files but adding them again so I am getting loads of copies of the same music - nightmare. When I am deleting it is just not recognising and I have been through this process a few times now and its getting pretty tiresome!
    Should I reinstall the organiser again and do a clean up in recovery mode?

    The Zen MicroPhoto is an MTP Device.
    Minimum System Requirements:
    Microsoft? Windows? XP (Service Pack or higher)/XP 64-bit
    You might find a work-around for not having the minimum system requirements in this thread or this thread.

  • Trouble with Windows Media Player Plug-in

    I've been having a very annoying trouble lately. I can't play any windows media streams even though I have windows media player 9 installed. I reinstalled it but still nothing. Has someone else had this problem? Do I need to install something else? What do you recommend me?
    2GHz MacBook   Mac OS X (10.4.7)  

    http://flip4mac.com
    It allows WMP playback (most files) via QuickTime Player or its browser plug-in.
    You'll need to use Rosetta to use WMP as it is over three years old and will never be made Universal.

  • HP Media Smart Photo problem

    I have a HP Pavilion p6310y PC, when I view a picture from my picture library then try to close the program I get the following message "HP MediaSmart photo main program is not responding". I didn't have problems with this until a few months ago. I just didn't have the time to ask for a solution to this problem. Thank you for your help.

    Hi,
    Try using Recovery Manager to reinstall HP MediaSmart Photo - the procedure for using recovery manager to reinstall Software and Drivers is detailed in the relevant document on the link below.
    Recovery Manager - Windows 8.
    Recovery Manager - Windows 7
    Recovery Manager - Windows Vista
    After the reinstallation has completed, restart the PC.
    Regards,
    DP-K
    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

  • Trouble with solution for A photo has been found in the iPhoto Library that

    I tried the solution offered by moving the "Import" folder to the desktop and iPhoto does open now without that pesky message. However, the next step of moving the "Import" folder from the desktop to the trash is troublesome because of the contents. I recently moved 5 years of photos from a backup external hard drive so that I could sync them with Apple TV. All of those photos are in that "Import" folder and I fear having to import them all over again if I move that folder to the Trash.
    I would appreciate ideas about safely getting rid of the folder and not losing the photos.
    Thanks.

    If those photos are in your iPhoto library when you open iPhoto then just more the import(ing) folder to the trash - do not empty the trash and test iPhoto - if everything is still ok empty the trash
    LN

  • Trouble with thumbnail, previews of photos

    I'm using Photoshop Elements 12. When I save a photo to a folder in my hard drive I see a thumbnail of the photo in the folder. When I copy it to another folder or to a flash drive, I see a blank thumb nail, no preview of my photo, just a rectangle that says jpeg, with the name of the photo below it. How do I fix this?

    I'm using Photoshop Elements 12. When I save a photo to a folder in my hard drive I see a thumbnail of the photo in the folder. When I copy it to another folder or to a flash drive, I see a blank thumb nail, no preview of my photo, just a rectangle that says jpeg, with the name of the photo below it. How do I fix this?

  • Having trouble with opening homesharing for photos with apple TV

    Everytime I open homesharing for apple TV in Itunes I just get the grey spinning wheel.  I have my photos on the wireless time capsule with wifi

    I've also noticed this started happening... Its something with iTunes, because both my old Apple TV's and my iPhone and iPad all show multiple events for the same event... Lots of them! So many its hard to tell what to sync now. When I click on any of my devices photos tab in iTunes they are all exactly the same. Not sure how to fix it...

  • Reinstalling Windows having trouble with insert media files.......

    HP Pavilion Sleekbook 14-b014tx Serial Number: [Personal Information Removed] Product Number: C7E03PA
    This laptop have last for more than 1year and I just felt that my device isnt running smooth so Ive decided to reinstall the windows/windows 8 single language 64bit , I cant perform the request it always notifies me "
    Insert Media Some files are missing. Your windows installation or recovery medial will provide these files"
    Anyone can help me , provide appropriate methods PLEASE HELP!!!!!

    HI @TechJohn ,
    Welcome to the HP Forums!
    It is a terrific place to find answers.
    For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
    I grasp that you decided to reinstall Windows 8 single language 64 bit but you get the error that it can't performs the request and asks you to insert media disk.
    How are you doing the reinstallation from a Windows disk or from Recovery disks.
    Here are links to assist you with doing a recovery back to factory.
    HP PCs - Performing an HP System Recovery (Windows 8)
    HP PCs - Troubleshooting HP System Recovery Problems (Windows 8)
    You will see an option to backup your personal files during this process. If you have not done one recently now is the perfect opportunity.
    HP PCs - Restoring Files that were Backed Up Using HP Recovery Manager (Windows 8)
    You can contact HP support at any time for assistance.
    Please call our technical support at 800 474 6836. If you live outside the US/Canada Region, please click the link below to get a support number for your region.
    World Wide Phone Support
    Best of Luck and have a terrific weekend!
    Sparkles1
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

  • Trouble with multi-media docking station

    I have used my multi-media docking station every night since I got the phone in September. Last night I put my phone in and went to sleep only to wake up at 5 and realize that its not charging.
    I took the phone off and put it back on and it still won't charge. After several tries I got up and got my usb charger and my phone charges fine on it.
    Any ideas??
    Thanks

    Sparkette wrote:
    I have used my multi-media docking station every night since I got the phone in September. Last night I put my phone in and went to sleep only to wake up at 5 and realize that its not charging.
    I took the phone off and put it back on and it still won't charge. After several tries I got up and got my usb charger and my phone charges fine on it.
    Any ideas??
    Thanks
    Did you try taking the plug out of the back of the docking station and then reinserting it. Maybe it was knocked loose.

Maybe you are looking for