Trouble with internal modem

Internal modem will not connect. I get a dialog message that states "pick up the phone and dial the number and when answered click OK and hang up phone." However, this does not connect me.
I purchased an exterior modem from Apple and it worked perfectly ONE TIME. On the second try the computer crashed --completely, could not force quit. Took computer to genius bar at Apple store, where a few things were tweaked. Went home and the external modem now gives me a message that it can not find a dial tone. Any suggestions?

as a guess, you could try booting the PowerBook from external hard drive with compatible OS on it to see if it's a software problem.
the fact that the PowerBook got frozen solid could mean a hardware issue, maybe USB port is flaky

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    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_stack_push_RegXruleNumInfo: stack=0x6871D9EC; count=1
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_profile_translate_internal: number=5024101498 type=unknown plan=unknown numbertype=        calling
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    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_profile_match_internal: No match found
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_profile_translate_internal: No match: number=5024101498 type=unknown plan=unknown
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_profile_translate_internal: number=011862196990 type=unknown plan=unknown numbertyp        e=called
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    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_profile_match_internal: Matched with rule 1 in ruleset 2
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    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_profile_translate_internal: number= type=unknown plan=unknown numbertype=redirect-c        alled
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    *Sep  4 17:57:59.005: //-1/BC10816380D4/RXRULE/regxrule_vp_translate: calling_number=5024101498 calling_octet=0x0
            called_number=0111862196990 called_octet=0x0
            redirect_number= redirect_type=0 redirect_plan=0
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    *Sep  4 17:57:59.005: ISDN Se3/0:1:23 Q931: Applying typeplan for sw-type 0x2 is 0x2 0x1, Called num
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            Bearer Capability i = 0x8090A2
                    Standard = CCITT
                    Transfer Capability = Speech
                    Transfer Mode = Circuit
                    Transfer Rate = 64 kbit/s
            Channel ID i = 0xE9868398
                    Exclusive, Interface 6, Channel 24
            Calling Party Number i = 0x2180, '5024101498'
                    Plan:ISDN, Type:National
            Called Party Number i = 0xA1
                    Plan:ISDN, Type:National
    *Sep  4 17:57:59.133: ISDN Se3/0:1:23 Q931: RX <- RELEASE_COMP pd = 8  callref = 0x808E
            Cause i = 0x819C - Invalid number format (incomplete number)
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    *Sep  4 17:57:59.141: //-1/BC10816380D4/RXRULE/regxrule_stack_pop_RegXruleNumInfo: stack=0x6871D9EC; count=2
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            tag = 150, destination-pattern = `011.T',
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            allow watch = FALSE
            answer-address = `', preference=0,
            CLID Restriction = None
            CLID Network Number = `'
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            CLID Override RDNIS = disabled,
            source carrier-id = `', target carrier-id = `',
            source trunk-group-label = `',  target trunk-group-label = `',
            numbering Type = `unknown'
            group = 150, Admin state is up, Operation state is up,
            Outbound state is up,
            incoming called-number = `', connections/maximum = 0/unlimited,
            DTMF Relay = disabled,
            URI classes:
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            huntstop = disabled,
            in bound application associated: 'DEFAULT'
            out bound application associated: ''
            dnis-map =
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            outgoing COR list:minimum requirement
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            disconnect-cause = `no-service'
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            digit_strip = enabled,
            register E.164 number with H323 GK and/or SIP Registrar = TRUE
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    Original number: 011862196990   Translated number: 0111862196990
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    Original number plan: none      Translated number plan: none
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    description Sprint DS3 - 75955030
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    controller T1 3/0:3
    framing esf
    pri-group timeslots 1-24 nfas_d backup nfas_int 1 nfas_group 1
    controller T1 3/0:4
    framing esf
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    controller T1 3/0:5
    framing esf
    pri-group timeslots 1-24 nfas_d none nfas_int 4 nfas_group 1
    controller T1 3/0:6
    framing esf
    pri-group timeslots 1-24 nfas_d none nfas_int 5 nfas_group 1
    controller T1 3/0:7
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    pri-group timeslots 1-24 nfas_d none nfas_int 6 nfas_group 1
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    forward-digits 0
    dial-peer voice 100 voip
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    modem passthrough nse codec g711ulaw redundancy
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    incoming called-number 800.......
    dtmf-relay rtp-nte
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    *Sep  4 17:57:57.433: ISDN Se3/0:1:23 Q931: RX <- SERVICE pd = 3  callref = 0x0000
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    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_stack_pop_RegXruleNumInfo: stack=0x6871D9EC; count=1
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_get_profile_from_dialpeer_internal: Error: Invalid input peer_tag=0 direction=incom        ing
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_stack_push_RegXruleNumInfo: stack=0x6871D9EC; count=0
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_stack_push_RegXruleNumInfo: stack=0x6871D9EC; count=1
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_profile_translate_internal: number=5024101498 type=unknown plan=unknown numbertype=        calling
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_match: No match; number=5024101498 rule precedence=1
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_profile_match_internal: No match found
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_profile_translate_internal: No match: number=5024101498 type=unknown plan=unknown
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_profile_translate_internal: number=011862196990 type=unknown plan=unknown numbertyp        e=called
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_profile_match_internal: Matched with rule 1 in ruleset 2
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_profile_match_internal: Matched with rule 1 in ruleset 2
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/sed_subst: Successful substitution; pattern=011862196990 matchPattern=^01 replacePattern=011         replaced pattern=0111862196990
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_subst_num_type: Match Type = none, Replace Type = none Input Type = unknown
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_subst_num_plan: Match Plan = none, Replace Plan = none Input Plan = unknown
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_profile_translate_internal: xlt_number=0111862196990 xlt_type=unknown xlt_plan=unkn        own
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_profile_translate_internal: number= type=unknown plan=unknown numbertype=redirect-t        arget
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_get_RegXrule: Invalid translation ruleset tag=0
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_profile_match_internal: Error: ruleset for redirect-target number not found
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_profile_translate_internal: No match: number= type=unknown plan=unknown
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_profile_translate_internal: number= type=unknown plan=unknown numbertype=redirect-c        alled
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_get_RegXrule: Invalid translation ruleset tag=0
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_profile_match_internal: Error: ruleset for redirect-called number not found
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_profile_translate_internal: No match: number= type=unknown plan=unknown
    *Sep  4 17:57:59.001: //-1/BC10816380D4/RXRULE/regxrule_dp_translate: calling_number=5024101498 calling_octet=0x0
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    *Sep  4 17:57:59.005: //-1/BC10816380D4/RXRULE/regxrule_vp_translate: calling_number=5024101498 calling_octet=0x0
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            redirect_number= redirect_type=0 redirect_plan=0
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    *Sep  4 17:57:59.005: ISDN Se3/0:1:23 Q931: Applying typeplan for sw-type 0x2 is 0x2 0x1, Called num
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    17:59:40.912337 IP WAN.WAN.WAN.WAN.80 > lan.lan.lan.lan.50592: [WAN] Flags [S.], seq 702390106, ack 3990700561, win 65535, options [mss 1460,nop,wscale 2,nop,nop,TS val 899983697 ecr 649354945,sackOK,eol], length 0
    17:59:41.319955 IP lan.lan.lan.lan.50592 > WAN.WAN.WAN.WAN.80: Flags [S], seq 3990700560, win 65535, options [mss 1460,nop,wscale 1,nop,nop,TS val 649354954 ecr 0,sackOK,eol], length 0
    17:59:41.320185 IP WAN.WAN.WAN.WAN.80 > lan.lan.lan.lan.50592: [WAN] Flags [.], ack 1, win 65535, options [nop,nop,TS val 899983702 ecr 649354954], length 0
    17:59:41.513346 IP WAN.WAN.WAN.WAN.80 > lan.lan.lan.lan.50592: [WAN] Flags [S.], seq 702390106, ack 3990700561, win 65535, options [mss 1460,nop,wscale 2,nop,nop,TS val 899983703 ecr 649354954,sackOK,eol], length 0
    17:59:42.321320 IP lan.lan.lan.lan.50592 > WAN.WAN.WAN.WAN.80: Flags [S], seq 3990700560, win 65535, options [mss 1460,nop,wscale 1,nop,nop,TS val 649354964 ecr 0,sackOK,eol], length 0
    17:59:42.321546 IP WAN.WAN.WAN.WAN.80 > lan.lan.lan.lan.50592: [WAN] Flags [.], ack 1, win 65535, options [nop,nop,TS val 899983712 ecr 649354964], length 0
    17:59:43.322294 IP lan.lan.lan.lan.50592 > WAN.WAN.WAN.WAN.80: Flags [S], seq 3990700560, win 65535, options [mss 1460,nop,wscale 1,nop,nop,TS val 649354974 ecr 0,sackOK,eol], length 0
    17:59:43.322464 IP WAN.WAN.WAN.WAN.80 > lan.lan.lan.lan.50592: [WAN] Flags [.], ack 1, win 65535, options [nop,nop,TS val 899983722 ecr 649354974], length 0
    17:59:44.323703 IP lan.lan.lan.lan.50592 > WAN.WAN.WAN.WAN.80: Flags [S], seq 3990700560, win 65535, options [mss 1460,nop,wscale 1,nop,nop,TS val 649354984 ecr 0,sackOK,eol], length 0
    17:59:44.323931 IP WAN.WAN.WAN.WAN.80 > lan.lan.lan.lan.50592: [WAN] Flags [.], ack 1, win 65535, options [nop,nop,TS val 899983732 ecr 649354984], length 0
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    17:59:47.327098 IP lan.lan.lan.lan.50592 > WAN.WAN.WAN.WAN.80: Flags [S], seq 3990700560, win 65535, options [mss 1460,nop,wscale 1,nop,nop,TS val 649355014 ecr 0,sackOK,eol], length 0
    17:59:47.327279 IP WAN.WAN.WAN.WAN.80 > lan.lan.lan.lan.50592: [WAN] Flags [.], ack 1, win 65535, options [nop,nop,TS val 899983762 ecr 649355014], length 0
    17:59:51.330558 IP lan.lan.lan.lan.50592 > WAN.WAN.WAN.WAN.80: Flags [S], seq 3990700560, win 65535, options [mss 1460,sackOK,eol], length 0
    17:59:51.330772 IP WAN.WAN.WAN.WAN.80 > lan.lan.lan.lan.50592: [WAN] Flags [.], ack 1, win 65535, options [nop,nop,TS val 899983801 ecr 649355014], length 0
    17:59:53.537006 IP WAN.WAN.WAN.WAN.80 > lan.lan.lan.lan.50592: Flags [S.], seq 702390106, ack 3990700561, win 65535, options [mss 1460,nop,wscale 2,nop,nop,TS val 899983823 ecr 649355014,sackOK,eol], length 0
    17:59:53.538328 IP lan.lan.lan.lan.50592 > WAN.WAN.WAN.WAN.80: Flags [.], ack 1, win 65535, length 0
    17:59:53.538420 IP WAN.WAN.WAN.WAN.80 > lan.lan.lan.lan.50592: Flags [.], ack 1, win 65535, options [nop,nop,TS val 899983824 ecr 649355014], length 0
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    17:59:53.556490 IP WAN.WAN.WAN.WAN.80 > lan.lan.lan.lan.50592: Flags [.], ack 164, win 65535, options [nop,nop,TS val 899983824 ecr 649355014], length 0
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    17:59:53.631457 IP lan.lan.lan.lan.50592 > WAN.WAN.WAN.WAN.80: Flags [.], ack 1449, win 65535, length 0
    17:59:53.631541 IP WAN.WAN.WAN.WAN.80 > lan.lan.lan.lan.50592: Flags [P.], seq 1449:1527, ack 164, win 65535, options [nop,nop,TS val 899983824 ecr 649355014], length 78
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    17:59:53.656753 IP lan.lan.lan.lan.50592 > WAN.WAN.WAN.WAN.80: Flags [F.], seq 164, ack 1527, win 65535, length 0
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    17:59:53.656920 IP WAN.WAN.WAN.WAN.80 > lan.lan.lan.lan.50592: Flags [F.], seq 1527, ack 165, win 65535, options [nop,nop,TS val 899983825 ecr 649355014], length 0
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    17:59:53.658383 IP lan.lan.lan.lan.50592 > WAN.WAN.WAN.WAN.80: Flags [.], ack 1528, win 65535, length 0
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