Trouble with ipod recognizing apple id after synching - it keeps telling me to reset my password. I did

Hi! I just synched/updated my ipod touch. Now when I went to use it I received a mesg saying that the Restore was successfully completed and I just need to follow a few steps and I'm done! I follow the steps and it asks me for my apple id and password, I hit next and it asks me for my apple id email then I get a message saying  to try another id, this one is being used. If this is my account then I need to reset my password at iforgot.apple.com.  I reset my password and it still is not working....What did I do wrong?  Please help!   It is much appreciated since I am really severely technoloically challenged. THANK YOU!

Hello LeloChick,
It sounds like you are being prompted that your Apple ID has been disabled for security reasons, and even though you have reset the password, it keeps re appearing. If you have done all the steps outlined in the following article:
Apple ID: 'This Apple ID has been disabled for security reasons' alert appears
http://support.apple.com/kb/ts2446
I would next reach out to our iTunes Account Security team with this link:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Thank you for using Apple Support Communities.
Take care,
Sterling

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