Trouble with itunes

Any ideas would be welcomes.  Had itunes on computer and one day I went to add some music to ipod and itunes had disappeared.  Tried to download again and the download worked but when it went to install it said quicktime failed to install and itunes won't work without it please try to download again.  I have dial up so download takes 6 hours.  Does anyone have ideas as to why I could install it once but now can't?

Hello bardt01 and wbenet,
Apple has detailed instructions for uninstalling iTunes and Quicktime here.  I understand that long download times are frustrating, but I would recommend following these steps to remove the original installation from your system and then starting over from scratch.
When installing any new software on  your computer, it is strongly recommended that antivirus software be temporarily disabled for the duration of the installation.  Some components of software during installation may be erroneously identified as threatening by anti-virus programs resulting in an incomplete or corrupted installation.
iTunes creates a folder called iTunes within the Music folder of your computer.  You should find your media files inside the iTunes Music folder in this directory.
I hope this helps!
Regards,
John|Social Media Specialist | Best Buy® Corporate
 Private Message

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