Trouble with Menu and Looping

Question

I have Encore CS6.  I created a Blu Ray Project.  720  50p.   the Preset is H264.   I have two Menus in the Project and each have an Audio of 21 Secs. Duration pickwhiped, and Set to forever in the Properties  Motion tab.  The Menus are PSD and White in colour.  When the Project is Burned to Blu Ray Disc both menus at the 21 sec mark go to Black frames and I can see the Underlined Highlight only for about .9 of a second. How can I get rid of those Black frames and get the Menus to loop properly.
kind regards,
Brendan
Ps. How long does it take to get a reply on this Forum.
I have returned to this forum on numerous occasions, but not anymore, as it looks like Adobe are not interested in resolving problems for their customers.    I will also be returning the CS6 Production Premium which I paid good money for. I am not going to put up with being mistreated like this anymore.
Message was edited by: professional videographer

Answer 1

I had a chance to play around a bit.
I can confirm the black gap, but there is quite a bit of variation depending on other conditions.
I was distracted by the audio length and highlights, but now wonder if this is not a variation on the problem discussed here:
http://forums.adobe.com/message/3633026#3633026
Using Brendan's menu and wav file (and a made up PAL 720p50 clip for a timeline), I get his results. Brendan, I did not understand that the menu continued normally after the absent menu background. In any event, the audio ends, the menu background is absent (so there is black), the highlight remains, then the menu continues normally through another loop. The audio is playing to the end.
The problem is not present in Encore preview; it is present to varying degrees playing from a build to folder with Total Media Theater 5 or a burned disk (BD-RE).
The varying degrees is interesting - Brendan's 59 second clip leaves a pronounced black frame - probably less than a second, but significant. A 30 second audio clip shows only a very, very short flash of black. A 10 second clip had a black frame almost as long as the 59 second clip.
I wonder about the audio length issues I raised above.
The full scope of the issue is easier for me to understand using a video background, where the delay is also present - there is just no black frame. For example, simply load the Crib Menu. Playing on the computer from a build to folder, the black is observed. Played from a burned disk on a DVD player, no black flash is present, because the player holds the last image (the final frame of the motion video background) on screen until the menu repeat is loaded. (The highlight disappears briefly.)
The black is more apparent on an audio only menu, because there is no video background to be held.
I don't recall whether the frame being held is a build issue or a player function.