Trouble with missing letters when combining Microsoft Word documents

Hi there,
I've been having an issue that I'm hoping someone can help me with.
When I combine multiple documents (9 in total, .doc & .pdf files), certain words have letters missing - leaving gaps in words. It seems as though it only seems to happen to headings with the "Arial (Headings)" font style.
After some research, I realised others were having a similar issue and it could be fixed in the Adobe PDF Printer properties (Properties > Preferences > Default Settings:). However, after testing a few different settings nothing seems to be fixing the issue and I'm still having the same letters missing in the final converted document.
I'm using Adobe XI Pro - just wondering if there is an update/hotfix for this? I'm on version 11.0.07. For some reason I'm unable to update so I can't check this.
Can somebody offer any assistance with this?
Thanks

Hi Michael,
I'm afraid I'm not entirely sure how to do that - can you explain further please?
To expand on the issue - I have converted the files that were having this issue and when opened no characters were missing - however I then combed these files which brought the issue back and the characters were missing again.
I'm a little confused as to why the characters weren't missing when they were converted from .docx to .pdf individually, but they were once combined?
Thanks

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