Trouble with new G570 - help needed

Dear All,
I am a new, rather unhappy, customer of Lenovo UK as of this week, via a dealer called www.saveonlaptops.co.uk .
I'm terribly disappointed to have had such a bad experience...
I purchased a Lenovo G570 (product code M5143UK)  from the above vendor on their website using my credit card on 17th July 2011...
I eagerly awaited delivery on 19th July 2011.
Unfortunately, upon setting up the laptop and switching it on, it became quite clear that there are hardware issues with the laptop.
It took me 3 hours to get the laptop working, after it repeatedly attempted to install/configure software and OS updates and repeatedly failed midway through often shutting down of its own accord too early to allow update to complete.
3 hours after, I had got it working, but immediately noticed how SLOW the laptop is...The 3 year old Dell laptop I sold last week ran much much faster than this Lenovo ever has.
The boot time averages over 2 minutes just to get to login screen, and applications are unacceptably slow loading/running.
I had spoken with Lenovo UK support whom suggested that it should run no slower with a retail version of Windows 7 64-bit OS on it, which at the consent of them, I duly installed.  Unfortunately, a further 4 hours of waiting for repeatedly failing OS updates to install took place, before this version of Windows 7 (clean install) ran even worse than the original OS image. 
Lenovo UK support have said that I need to return the laptop to the vendor to be assessed, but the vendor is currently refusing to accept any come back as such, and saying that due to the clean install carried out (at the consent of your support guys remember) that they will not return and swap for a brand new like-for-like laptop.
 I have been assured previously by Lenovo that clearing a partition off of the HDD and applying a fresh install will not invalidate warranty...!!!!!!!!!
I have never received such poor service from a hardware vendor or a how manufacturer, especially seeing as I had fully researched the brand/model I was to purchase for weeks prior to final purchase.
I am writing to your goodself in the hope that you can arrange for a brand new laptop of the same spec to be sent to me, and arrange for the courier to collect the faulty one at the same time to stop me being without a laptop.
The vendor has been rude, unhelpful, dishonoring towards me and Lenovo and I wish I had not approached them to purchase this laptop.  The price though was £80 odd cheaper than with Lenovo direct.
All I want is a non faulty laptop to last me 5 years before i change for a new Lenovo (if the service is good!) model.
You will find a copy odf my order attached.
I look forward to hearing from you soon.
Kindest regards
Invoice Date:
18/07/2011
Customer Name:
Order Number:
Invoice Address:
Delivery Address:
Stock Code
Description
Price
Qty
Sub Total
M5143UK
Lenovo G570, Intel® Core™ i5-2410M Dual Core Processor, 15.6" HD Screen, Windows 7 Home Premium Edition 64-bit, 6GB DDR3 RAM, 750GB HDD, Blu-Ray, Dedicated Graphics, M5143UK
£563.78
1
£563.78
DEL-000011
£9.98 - Next Day (UK MAINLAND Mon-Fri) PARCEL NEXTDAY
£9.98
1
£9.98
Surcharge:1.50% Card Surcharge>>
£8.62
1
£8.62
Price (Exc):
£485.32
Price (Inc):
£582.38

welcome to the forum,
It's regrettable to read about your experiences to date, obviously not an invigourating experience, reads very much like a pillar to post scenario
Firstly; a clean windows install does not invalidate the warranty regardless of what the reseller says. The warranty covers the hardware, unless explicity stated and purchased there is no warranty on software whatsoever.
IMHO your first point of contact should have been the retailer to ask if they were in a position to offer a possible solution. Should they then have at some point instructed you to contact Lenovo support you would be in a stronger position to argue that they should resolve the issue. Whatever, you did the right thing by contacting support. Did support issue you with a call number which you noted down and could share? Against the call number there will be notes logged by the service rep. and you could ask the retailer to call and validate the instructions you were given by support.
As this is a peer to peer forum, provided by Lenovo in order that members may seek assistance from others and share their experiences, there is a Lenovo presence which deals with some of the broader issues, it's not always possible for them to assist on all individual issues. Members will certainly be glad to and be able to assist you diagnose any possible hardware fault with the system which would then hopefully provide you with the facts you need to hopefully reach a speedy resolution.
You're probably pretty miffed at the moment and don't want to read the following, but it's meant well.
As a first step I'd like to suggest downloading the mediacreator from this site and use the media you create to test the system's hard drive, please let us know the results.
Best Regards
edit; typo
Andy  ______________________________________
Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points
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