Trouble with newly purchased Creative Cloud Team

I just purchased Creative Cloud Team with 5 seats. When we go to download the different applications, some only say "TRY". WHAT IS UP WITH THIS?!?!
I get Premiere and After Effects, but Photoshop only has a "TRY" button. My coworker isn't even seeing Premiere in his options! What is going on here?!
Someone, please help.
Thanks.

No worries, just follow some extra steps.
Did you assign seats to your coworkers ?
You have to log-in with the email and password of the Team manager; probably the one who purchased it - you as well ? Then look for the button to manage your team (assigning seats by inviting probably yourself and other users). Don't forget they all (you included) need to click the Acceptance link in the invitation email they received ! After that, the application buttons will display "Install".
http://helpx.adobe.com/creative-cloud/help/manage-creative-cloud-teams-membership.html

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Trouble with apps in Creative Cloud

I have for a while now not been able to launch my app-section in Creative Cloud? Why might this be?

What system? If they fail to extract, you probably begin to run out of disk space after you already have installed the other apps. refer to this:
Installation Preparations
Mylenium

I am having trouble with password on Creative Cloud, help

I downloaded Creative Cloud and it asks for my password, I asume it is my Apple ID pass word but it does not work. I can't update or open some files. I have no idea how to change it or see what is the problem. I need to download Illustrator but can't without the correct pass word. How do you change your pass word?

grandma,
This may be one for Customer Care (tick I Still Need Help and hope for an agent available for a chat),
http://helpx.adobe.com/contact.html?product=illustrator&topic=downloading-installing-and-s etting-up
or for Adobe Support (phone),
This may be one for Customer Care (tick I Still Need Help and hope for an agent available for a chat),
http://helpx.adobe.com/contact.html?product=illustrator&topic=downloading-installing-and-s etting-up
or for Adobe Support (phone),
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html

I just purchased monthly plan for creative cloud. I understood the plan included photoshop. But no idea how to open photoshop app. just keep looping into screens which instruct me to purchase creative cloud. hugely frustrating.   on hold forever with

i just purchased monthly plan for creative cloud. I understood the plan included photoshop. But no idea how to open photoshop app. just keep looping into screens which instruct me to purchase creative cloud. hugely frustrating.   on hold forever with customer service.

First check to see your plan is active: Adobe ID
Try launching Photoshop choosing Trial instead of a purchase.
Mac             /Applications/Photoshop CC/Photoshop CC.app
Windows C:\Program files\Adobe\Adobe Photoshop CC\Photoshop CC.exe
Then once inside, go to Help > Sign in... There, use the email address and password for your account and it should activate.
If that does not work, could you tell me what version of PS you have and what os version you are using?

Can I transfer seats from one Creative Cloud team account to another?

I originally set up my Creative Cloud Teams account through a reseller, but I have been having a bad experience with the reseller.
So I set up a new Creative Cloud Teams account directly through Adobe.
Is it possible to transfer the seats from the old account to the new one? Ultimately, I'd like to cancel the teams account managed by the reseller.

Hey imattster!
If you are speaking of merging your Apple IDs so that the purchases are under a singular account, this question is addressed in the Apple ID FAQ which can be found here:
I have multiple Apple IDs. Is there a way for me to merge them into a single Apple ID?
Apple IDs cannot be merged. You should use your preferred Apple ID from now on, but you can still access your purchased items such as music, movies, or software using your other Apple IDs.
If you are wondering how using multiple Apple IDs relate to iCloud, see Apple IDs and iCloud.
Frequently asked questions about Apple ID
http://support.apple.com/kb/HT5622
However, I have an article for you that can help you use your new iCloud account for personal data while continuing to use your old Apple ID/iCloud account for your purchased items so that you do not have to worry about not being able to utilize any previously purchased apps:
Using one Apple ID for iCloud and a different Apple ID for Store Purchases
You can use different Apple IDs for iCloud and Store purchases and still get all of the benefits of iCloud. Just follow these steps:
iPhone, iPad, or iPod touch:
When you first set up your device with iOS 5 or later, enter the Apple ID you want to use with iCloud. If you skipped the setup assistant, sign in to Settings > iCloud and enter the Apple ID you’d like to use with iCloud.
In Settings > iTunes and App Stores, sign in with the Apple ID you want to use for Store purchases (including iTunes in the Cloud and iTunes Match). You may need to sign out first to change the Apple ID.
Using your Apple ID for Apple services
http://support.apple.com/kb/ht4895
Also, this article will guide you in downloading those previously purchased items onto your new device:
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/HT2519
Thanks for being a part of the Apple Support Communities!
Regards,
Braden

Creative Cloud Teams additional seat pricing

Hi,
I recently converted from CC individual to CC for teams membership with discounted prices for the next two years.
Have looked through the support pages and forums without finding answer to my question:
Will the price per additional seat remain the same throughout the two-year period, or will it go up when the offer ends?
Thanks!
Best regards,
Morgan

Hi morgahn,
Welcome to Adobe Forum,
The price of additional seat will remain locked for two years from the date of purchase of the Creative Cloud Team, after the offer period ends, the price of additional seat will be as of the then prevalent price.
Regards,
Rajshree

Creative Cloud Teams - when exactly?

We're looking at purchasing Adobe Cloud Teams.
I cannot find any information on release for Adobe Cloud Teams. Everything says "coming later 2012", but... it's October now!
I have seen you can get Adobe Cloud Ready 'in a box', but we're really not up for buying this then transitioning so soon after. Can anyone confirm when in 2012 Cloud Teams will arrive?
Thanks,
Richard

As was promised above, Adobe released the Team version of Creative Cloud earlier today and it's now available for purchase...
And if you did go with the "Team Ready" Offer before, then you will automatically receive an email to transition over to Creative Cloud for Teams.

Multiple Creative Cloud Subscriptions vs Creative Cloud Team

Hi there,
My company is currently using CS3 and looking to purchase Creative Cloud for myself and our Graphic Designer. So we will probably start with 2 subscriptions, possibly more further down the track but that may not be for a while.
My question is would it be better to just subscribe the both of us to Creative Cloud as two separate accounts, or should we go for the Creative Cloud Team Ready offer? I'm finding it hard to find information about pricing for Creative Cloud Team (we are in Australia), so it just feels like it would be easier to go for the two separate subscriptions.
My main concerns are if there is any major benefit in terms of pricing and features, given that we are a relatively small team.
Thanks
Dan

Hi Dan,
The pricing differences might not be significant enough to justify it with just two members but you could contact an Adobe authorized reseller near you to confirm and get some quotes.
http://partners.adobe.com/resellerfinder/na/reseller.jsp?nav=al
-Dave

Is there a path to transfer a Creative Cloud license to a Creative Cloud Team Ready license?

Our team wants to be on Creative Cloud as soon as it is officially released (hopefully for $29.99 per user). When Creative Cloud Team Ready is released, we would like the option to convert to Team Ready without a penalty. Will that be an option?

This is very unfortunate, and the introductory video is misleading, as I watched it and got excited for the new product I believed from what I was seeing and hearing that this would indeed have team availability. Why wouldnt Adobe launch this for use in teams, this doesnt make any sense to launch this only for individuals, I would imagine most professionals self and publically employed touch a team at some point in thier workflow. Has nothing been taken from googles example, docs 'etal?
This is befuddling, I talked to an adobe agent and asked if I should wait to buy the individual offereing because of any confusion or not being able to merge into a team offering and they said, yes you should probably wait because we don't know how they will work together if at all, because CCTeam is going to be a completely separate offering.... Really, you guys really dont know how its going to or not going to work together for someting slated to launch later this year? wouldnt the obvious be to include in the development a way for it work, perhaps bringing individual accounts under an umbrella company account, which would be great because then individual users could move from company to company seemlessly, there should also be a way for separate companies to connect to each other via the cloud system for team projects and then disconnect after the job is done. Versioning and cloud amoung groups of individuals and groups of companies is almost a must nowadays. <hoping for the best>
Here is the copy from my transcript of talking to an adobe agent, he says there is no reseller Option, David_b?
My name is Robert H, how can I help you today?
Robert H: Hello, how may I assist you?
David Blanchet: I wanted to ask a couple questions about cs6 team
Robert H: Okay
David Blanchet: I am self employed with a business partner, how can we both use cs6 creative cloud
David Blanchet: meaning basically is there a solution where both of us can access the cloud hosting of images and collateral
Robert H: Creative Cloud is designed for individual use at this time. We will be adding a team edition in the short future.
David Blanchet: I tryied calling the cctr company in the us CDW and they had no ide what i was talking about
Robert H: Creative Cloud is not sold through resellers and is only sold through adobe.com
David Blanchet: if I purchase and individual license now, well if we both do, can we merge them into the company offering later this year, or have you all not gotten to that aspect yet?
Robert H: No they will be different platforms.
David Blanchet: http://forums.adobe.com/message/4389436#4389436 this adobe forum post lead me to the Adobe Creative Cloud? Team Ready and a page which gave me more info on how to find a reseller??
David Blanchet: ok so should I wait on purchasing the individual product? I;d hate to purchase and indivdual product then when the team offering comes out, not be able to get out of the personal one
Robert H: I would wait since the details have not been released yet.
David Blanchet: ok, fyi this is where i found the reseller info : http://www.adobe.com/products/creativesuite/companies.edu.html
David Blanchet: well thats all I have, thank you
Robert H: Thanks,
Robert H: Have a nice day
David Blanchet: you too

When you purchase Creative Cloud, what version of InDesign are your purchasing?

When you purchase Creative Cloud, what version of InDesign are your purchasing?

Hi arr1976,
If you wish to learn, you should sign up for InDesign- CC2014 as it is the latest of all and enable you to use all the new features.
We also have phone support for InDesign CC2014 in case you face any trouble with it, for CS6 and CS5 we do have phone support, their support is only available through Forums and Chat.
For more info on InDesign CC2014 check the links below.
InDesign Help | New features summary
InDesign Help | InDesign Help
I would recommend if you could use Indesign CC2014 as trial from the link below.
Download trial : https://creative.adobe.com/products/download/indesign
Download help: Creative Cloud Help | Install, update, or uninstall apps
Purchase plans: Creative Cloud pricing and membership plans | Adobe Creative Cloud
InDesign with annual commitment $19.99/mo : https://creative.adobe.com/join/single_app/year/indesign
InDesign without annual commitment $29.99/mo: https://creative.adobe.com/join/single_app/month/indesign
InDesign with annual commitment $239.88/Yr: https://creative.adobe.com/join/single_app/annual_pmt/indesign
Please revert in case you have further query.
Thanks,
Atul Saini

Purchasing creative cloud

greetings. i am trying to purchase creative cloud (student edition).
i have completed steps 1-3.
however, the purchase is not going through to be confirmed. i have tried this at least 3 times on my macbook and i have tried on my ipad to no avail.
each time i press confirm, i see a screen saying "please wait". the screen has been up for at least 10 minutes on my ipad.
i ONLY WANT TO BE BILLED ONCE, especially since i have not yet received any confirmation emails from adobe.
please let me know how to resolve this issue.

Hi Mad_West
Are you also trying to order the Student version of Creative Cloud? This issue is being investigated but if you call our sales team they'll assist with the order - NL number is 0800 0200164.
Thanks
Bev

I am unable to purchase Creative Cloud?

I've tried about 10 times with two different credit cards but for some reason I am unable to purchase Creative Cloud. I keep getting this error message......
Your billing address doesn't seem to match the credit card you entered. Check to make sure you entered this information correctly, and if you still can't place your order, please call us at +1 800-585-0774. If you're not in North America, you can look up a local number here.
The billing information is correct and the debit/credit cards information is also correct.
I also tried adding CLoud to my cart and purchasing it that way but I am still getting an error.
Anyone have any ideas?
Thank You

Hi JKruze10,
Welcome to the Adobe Forums,
As I have requested Slipperend, please provide the Email ID with which you are trying to place the order. It needs investiagaion.
Regards
Rajshree

Upgrade to Creative Cloud Teams from single CC membership

I currently have a single Creative Cloud Membership, and would like to upgrade to a CC Teams membership. What is the best way to handle this?

Hi Engelads,
You can purchase the Creative cloud team subscription from www.creative.adobe.com or through a reseller. But make sure you cancel the individual subscription before placing the order for the Creative Cloud for teams because on one Adobe Id there can be only one subscription.
You will not have to uninstall the CC applications which you have already installed in your computer. You just need to launch Adobe creative cloud desktop app --- logout and log back in.
Thanks
Kapil

I just purchased creative cloud. What is the first step I should be taking?

I just purchased creative cloud. What is the first step I should be taking?
I'm unable to download the applications and I'm not sure why. I thought it had something to do with me having the trial prior so I went ahead and deleted it. And I still cannot download the applications. Am I missing a specific step in all of this? I was under the assumption that when I purchased creative cloud, it would be some sort of prompt to install the program (the way adobe normally works) then I would be able to install the applications separately.

Hi Poe7,
Welcome to the Community & thanks for being the Creative cloud member!
The first thing is to download Creative cloud desktop app which will help you to download all the apps available, go to https://creative.adobe.com/products/creative-cloud and download it.
Once downloaded, launch it and select any product to start downloading/installing within the app.
Thanks!
Ankit

Having trouble registering for the Creative Cloud $14.99 a month student plan

I'm having trouble registering for the Creative Cloud $14.99 a month student plan. Once I've filled out the form and hit 'confirm' the following message comes up: "Payment System Unavailable: We're sorry. Something seems to be wrong on our end. Please try again later. If this continues to fail, please contact Customer Support." Customer support on chat transferred me to Sales on chat, and they have been unresponsive for almost 20 minutes. Any advice?

Hi Lindsey Martin,
Kindly contact our support team so that we can assist you appropriately.
Contact Customer Care
Thanks,
Atul Saini

Trouble with newly purchased Creative Cloud Team

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