Trouble with old old old btconnect address!

Hi there
One of the staff I look after at my old company has a couple of ancient btclick.com email addresses, which historically we have had set to auto-forward to his current company email address. The trouble is, for one now he is getting..
"Your mailbox has exceeded one or more size limits set by your administrator.
Your mailbox size is 207947 KB."
..every single day.
We've dug out the password and logged into the now btconnect.com account using the new office365 interface, but this only shows a couple of test messages, rather than the whole 207mb of old emails, so therefore we have no way of deleting them (which is exactly what we want to do). Additionally, the account says that forwarding is not set up (it was set up before the office365 interface) even though it clearly still forwards.
I've even quickly set up Windows Live Mail with the username and password and a btconnect POP server but the mails wont download (the password is rejected)
Any ideas how i can get to these mails, and the forwarding info? I have tried Bangalore but no-one there has any idea what I am going on about, much less how to fix it!!
Cheers

Don't know if this will work but have you tried logging in via this link
https://myoffice.bt.com/login.aspx?TYPE=33554432&REALMOID=06-81e616e5-bd4b-1030-a828-83aaa3f30cb3&GU...

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