Trouble with phone line

Phone line has been dead since Saturday, had my kids birthday party so didnt realise till very late and was also away on Sunday so phoned yesterday morning and was told that there was nothing wrong with my line. However, it said all day yesterday and now(bt.com finally working after being down all day)that they were looking into a fault and it was still open. Phone line still down, have to turn internet off for them to trace fault so how am i supposed to get intouch with anyone?? Need phone line as I have no mobile apart from hubbys who has it in work so there is problem with my kids in school, they cant get hold of me. I know bt engineer was working on corner of my road on Friday afternoon so dont know if all this is connected as didnt actually use my phone Friday at all. Where do I go from here?? Line makes ringing tone if you are phoning you can hear as normal but the phone isnt ringing outobv because the line is dead, please help

Have you done any checks on your line to locate if the fault is not within your premises?
If you go back through the automated system does it say where the fault is located and does it give you an estimated response time?
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Similar Messages

At a loss with phone line and broadband

Hi,
First of all, sorry for cross posting this, but as you might gather I'm currently stuck between a rock and a hard place.
http://community.bt.com/t5/Phones/At-a-loss-with-phone-line/td-p/54639
I'm not going to repeat everything in that post, just to say when all equipment is unplugged and you get crackles and white noise through the phone, it can not be equipment, no matter how intermittent. Am I correct?
The main reason for cross posting is around the annoying BRAS IP profile. It seems that for 30mins of static, I get stuck on a 130k profile for 3days. I could cope with the occasional outage or slow down, but 3days is half a week and when you have the recent bad weather, you get 1day of decent profile before the next spat! As a result of this, I would like to see if anyone else in the community has been through similar?
I will point out that I have been working in IT for 13years, so I like to pretend that I know something about things, but I must say that BT is one of the only companies that I deal with and dealt with that seem insistent on blaming the customer for everything.
Connection information
Line state Connected
Connection time 0 days, 1:44:21
Downstream 2,048 Kbps
Upstream 448 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Interleaved
Noise margin (Down/Up) 9.6 dB / 19.0 dB
Line attenuation (Down/Up) 53.0 dB / 29.5 dB
Output power (Down/Up) 17.8 dBm / 12.1 dBm
Loss of Framing (Local) 0
Loss of Signal (Local) 0
Loss of Power (Local) 0
FEC Errors (Down/Up) 5261636 / 45
CRC Errors (Down/Up) 0 / 2147480000
HEC Errors (Down/Up) nil / 28
Error Seconds (Local) 134
Solved!
Go to Solution.

No I'm suggesting the mod team is preferable to calling India ....
What they do with you is down to them .... and you.
Allbeit I doubt you'll see a profile reset, but even better you may see a lasting resolution, hopefully.

At a loss with phone line

Firstly I am stating for the record that I have a problem with my phone line. My broadband issues are just a by-product of the phone line fault.
This problem has been going on for several years, although, 2 months ago i made some progress.
The problem with my phone line occurs during extreme weather conditions, heavy rain or winds and as a result of it not being a permanent feature of my phone line. Over the past year, it has got a lot worse (broadband constantly dropping, struggling to be heard when on the phone), and after a lot of arguing with BT an engineer came out. Now bare in mind that the BT line tests came back as perfect and not a problem. engineer took one look at the cable coming in to the house and it crumbled in his hand. He also mentioned that he was picking something "odd" up on the line, but couldn't be sure what it was and seeing as the broadband connected that he would leave it.
Since the engineers visit, I have had an OK phone line, just a bit quiet, until 2 weeks ago. When we had all that rain. The crackles came back that evening, causing crackles and white noise down the phone line. It lasted an hour or so, but enough time to turn my 2Mbps bras profile into a 130k profile. 3 days later and we recover (even though some intermittent crackles persist). The very next day and we're downloading at 2.5Mbps, the phone rings and the crackles are back.
The next day I ring up and complain and receive the whole dialogue about changing me £120 if the engineer comes out and can't find a fault. Funnily enough, the crackles (being intermittent) are not crackling at the time the engineer turns up, however, he states "The is more noise on the line than there should be" and "I'm going to pass it over to the underground team and see if they can find where the fault is". At this point I am now feeling hopeful that finally the fault might be found....
Half an hour ago I have heard nothing, I decide to phone up and see if there is any news... No fault found and expect a bill for £120 is the response, from a very nice Indian lady who did seem to struggle with understanding me or at least hearing me. i protested and asked how could the engineer tell me one story and for me to then be told that a line test shows no fault and that I have to pay!
Where it currently stands, is that I have insisted that the problem still exists and I have been told it will be resolved between 24-48hours.
I will of course wait and see what BT come back with tomorrow, but I am at a loss of what more I can do. I work from home and having an equivalent to ISDN when I pay for broadband because the phone line keeps having a fit is getting a bit of a hassle. If the BRAS IP profile did not take 3days to recover after a bad storm, then I could cope, but I'm now been on a 130k connection for over a week now and am looking at having to pay 3120 just because I am trying to do something about it.
If I turned round to my customers and said I'd look at their issue, but if I couldn't see anything I'd be charging them £120, they'd move else where.
Any advice as to how I can take this forward?
Solved!
Go to Solution.

I thought I had better post an update and I am pleased to say that it seems it has a potentially positive outcome.
First of all the lady I spoke to on Friday got back to me yesterday to say that yet again OpenReach had investigated my issue "outside the property" and claimed to have "fixed the problem". While I am sceptical that they actually did anything (surely the broadband should have disconnected, if they fixed anything like replacing a cable, but as I am not a telcom's engineer I have not authority to make judgement), the lady implied that I had a case to dispute any charge if it ended up on my bill.
The second was a response from a forum moderator who says that after reading my posts, my email and my fault reports, they say that it sounds like this is being caused by "a high resistance fault on your line. These can be very had to get to the bottom of unless the engineer is testing the line when condition are bad" and while notes that the fault has been closed (conversation yesterday with lady from BT), they suspect that if the line does have this type of fault, then it is highly unlikely that the fault has actually been fixed and I should contact them back as soon as the noise starts up again. Oh, and they have requested no charges be applied for the visit on Thursday.
So, fingers crossed... It does seem to highlight quite a variance in the quality of customer service that you get from BT. Plus, no matter how frustrated you get, you should persevere, as there are some good people that seem willing to help and will be on your side.

Problem with phone line after moving flats

I have moved to a new flats 3 months ago. We transferred our BT line (BT is our phone and internet provider) to our new flat, internet works fine, but the phone line doesn't! We are not able to call anyone, or receive any calls. Is it something we can do to fix it on our own or should we call an engineer? Will it cost us anything if we call a BT engineer?
THank you in advance!
Elen

Try the self help guide first
Fixing phone faults
If you are sure the fault is not within your premises, then you can report the fault here
Reporting Phone Faults
Provided that the fault is external to your house, then you should not be charged.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Problem with phone line after installation of BT I...

Hi,
After persuading my dad (86) to switch from aol to BT infinity he is still without a working phone line. The phone line worked perfectly before switching to BT. Bt infinity was installed 5 weeks ago and ever since then his phone line developes a loud buzzing noice then breaks up completely after about 1-2 minutes into a call. Has been reported to BT several times, 4 BT engineers have been out to try and fix the problem without any success. We do not seem to be getting anywhere with BT and do not know what to do next.
Any help/advice would be gratefully received.

Hi I suggest you contact the forum mods they should be able to get your problem sorted for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 3 working days
They are a UK based BT specialist team who have a good record at getting problems solved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Help with phone line in new home

I hope someone can help me.
I have moved into a new rental flat. There is a telephone socket and the phone still works. I was able to get the number by calling my mobile.
However, how do I find out who this is connected to? Although it is not in my name someone is either going to get a bill at somepoint or a company will be out of pocket.
If I cannot find out who it is connected to, how do I trasnfer it?
I also, only want to get internet access, but if I am required to set up a new telephone, can I only do this with BT? Some years ago I got stung by setting up a phone acount with BT and getting my internet through another provider a day later who transferred the phone line and I ended up having to pay BT a full years contract. How do I avoid this?
Very grateful for assistance.

Keith_Beddoe wrote:
What happens if you dial 150, do you get connected to BT?
sky use 150 as well so they may well answer the call?
(If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.

Upgrading with phone line internet access

I haven't been able to upgrade my computer because it takes so long with the phone line. We have cable available here but it is extremely expensive and I don't want to give my money to a corrupt corporation (Cablevision!). Other services ATT/Verizon aren't available in our area yet. In the meantime, how can I upgrade? I asked at an Apple store whether I could get upgrade cd's and was told No. True?
Any help would be appreciated.
MAC OS X Mac OS X (10.3.3)

Hello Diane,
I think it depends on who you ask, how you ask, what you ask for and what mood the person you ask is in!
If you are asking for OS updates and security updates, the Apple stores are usually obliging. ( from what I can gather here in these forums )
If the upgrades / updates are for products that you may have to pay for, then I can see why the store people may be :hesistant: to assist you.
Usually though, taking a Blank CD and a very large smile to somewhere where there is a fast internet connection, results in satisfaction. This process can be enhanced and improved with the addition of Tea, Cakes, Chocolate and an even larger smile!!!
Good luck!
Regards
Ian

Problem with phone line

Hi there,
I have been having problems with my phone line since May. The line is fine until one day I will pick up to make a call and there will be no dial tone. The tones on the keypad make a noise but the call doesn't happen. No one can get hold of me on my landline. When I get my son to do a line check the phone works again for a few days and then the problem starts again. This has all started since I got broadband. I have had two visits from engineers, the last one being Friday 20th August. That engineer told me he couldn't understand what was happening, he thought it might be the old underground cables and they couldn't cope with the broadband. I have the same issue again and am at my wits end. What should I do next?

Hi Coomrith and welcome
Did the engineer say whether he was going to escalate this?
You could email the forum mods - [email protected] with your name, account number, phone number and a link back to this thread. They may be able to offer some assistance.
-+-No longer a forum member-+-

Fault with phone line cleared, but IP profile stil...

Hi,
Apparently there was a fault with my phone line (didn't seem anthing wrong to me), which had caused my IP profile to be dropped, although my connection had never dropped. So an Openreach engineer came out and did something down the road from my house. He called later that day (Friday) to say the fault had been fixed and that my broadband should return to normal after 3 days. Its now over 3 days and I'm still stuck at 2mbps.
Download speedachieved during the test was - 1.91 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
System Up Time 201:57:13
Port
Status
TxPkts
RxPkts
Collisions
Tx B/s
Rx B/s
Up Time
WAN
PPPoA
937740
1332346
0
420
5663
78:43:14
LAN
10M/100M
2043242
1579859
0
2650
453
201:56:55
WLAN
54M/65M/150M
1062059
503669
0
951
153
201:56:58
ADSL Link
Downstream
Upstream
Connection Speed
8128 Kbps
448 Kbps
Line Attenuation
24.0 dB
14.5 dB
Noise Margin
8.4 dB
27.0 dB
Could a mod help to get this reset please, or do I just need to sit it out and wait?
Thanks
J

Once the Forum Mods have read your post they will post an invite here once you reply to them they will take personal ownership of the problem until resolved.
Do not send them a Personal Message as this is the incorrect contact method and cannot be properly tracked also the mod contacted may not be on shift for sometime and this will delay your help
The forum mods normally reply within 3/5 working days after you have contacted them
They will contact you personally by email or phone
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Major Problem with Phone Line and Support.

Well my problem started about a month and week ago. The problem is that my phone line is messed up. My line drops out unexpectedly and I cant receive calls or send calls. If it does work then the phone only rings for half a second 3 times. If you dont pick it up mostly on the first ring you cant answer the call. And if it doesnt the caller who calls me gets a verizon voice message thing that is setup for the previous owner of the phone number. We called verizon a month ago and setup a appointment for the 18th. Well they called the 17th and said they were sorry they missed us for the appointment on the 17th. We told them it was on the 18th and they said that they guess they forgot to call to tell us the date was changed to the 17th. So they said they will have someone out the next day, on the 18th. We waited at home and they still didnt show up. We called and they set a appointment on the 28th. We waited and they never came again. Now its the 30th and its getting rediculous. We refuse to pay for a service that will never be fixed and we cant use but for 1/3 of the time, if lucky. Is there any fix to this other than getting another appointment?

It sounds to me like your phone line has a short somewhere. If it was a "hard short", your phone wouldn't work at all. But yours rings, and then shorts out. Could be a wiring issue, or it could be a phone issue. I would unplug all equipment (phones, faxes, computers, etc). Then take one good phone to a jack and plug it in. See if the problem still exists. If it is still a problem, try a different phone at that same jack. If it's cleared, the problem is with the first phone, if it's still there, unplug the phone and try a different jack. If the problem cleared, the trbl is at the first jack. If it's still there, then you either have a short somewhere inside your home wiring, OR the phone number MIGHT BE FORWARDING to another number (which would explain the strange message that callers receive). Find out how to remove call forwarding in your area (usually by hitting *73 on your phone). Please post results.
Brian K
Verizon Telecom
Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Sudden trouble on phone line

I have already booked the services of a BT engineer but I wonder what could have happened to my phone line particularly on incoming calls. I am now getting an echo on conversations, or if one conversation goes then it is replaced by a dialling tone. When I dial 1471for example the recorded voice is echoed a second or two later so that they annoyingly overlap. This seems to have occurred in the last day or so.
We have overhead lines and mine was replaced within the last five years. I wonder whether the excess rainy weather is the culprit. My exchange is less than a half a mile away and I have three phones on the ground floor. All give this problem and I have changed them all around as indeed their ADSL filters as well. I have a BT HUB 3 for my BB supply.
Solved!
Go to Solution.

Your line is in contact with another line on the external network somewhere. The line test should detect that fault quite easily and BT will pass the fault to Openreach.
I assume that you have reported the fault online?
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Trouble with Phone

Right. We moved from Orange thank god to BT less then a month ago, received home hub and phone. I set it up, everything worked great, 8mb phone worked ok.
About a week ago, our hub/phone were messing up. If we ever accepted a call and put the phone down all the hubs lights would start flashing. As well as picking up the phone to dial a number. There was dial tone but the hub would then i think restart.
Now, our original phone number doesnt work properly. At first it wouldnt work at all, people would try to ring but got nothing. Then people could ring and we heard it ring, but when we answered it nothing happened, it stopped ringing but couldnt here anything so would have to put the phone down.
So I got someone to ring the BT Broadband phone number, but it wouldnt work.
However now the BT Broadband Phone thingy mobob does work. We can receive calls and make calls fine, but not using our original number.
Also since the problems the internet speed peaks at 1mb (any time of day) and when our original phone number worked there was a TON of line noise.
Now i have done everything, restarted the hub, reset the settings, change the filter, plugged another phone in and out of everything, phone line, filter, hub. The extra phone gets no dial tone where ever its plugged but the broadband calls work fine.
I rang up the tech guys and they think its a problem with the hub so are sending a new one tomorrow, but i doubt this will fix the problem.
I cant do a line check as we have no way of connecting to another network as you cant be using it. what can i do?

They are called copper "pairs" because of the two cables inside, the A leg and the B leg. The A is the earth and the B is the battery. You need both working for voice as that is how things have been since year dot but BB only uses one of the two, (not sure which but probably the B thinking about it!). Google some geeky sites like http://www.vintage-radio.net/forum/showthread.php?t=28143 goes way over my head!!!

Trouble with phone time/clock galaxy s4

i have had trouble with the time on my phone. it is always slow after about 5 hours it will be 45 min off. does anyoone have asolution?

They are called copper "pairs" because of the two cables inside, the A leg and the B leg. The A is the earth and the B is the battery. You need both working for voice as that is how things have been since year dot but BB only uses one of the two, (not sure which but probably the B thinking about it!). Google some geeky sites like http://www.vintage-radio.net/forum/showthread.php?t=28143 goes way over my head!!!

Airport express with phone line instead of ethernet?

Hi there:
I manage a HUGE plantation estate in rural Virginia that has many outbuildings, cottages, offices and a main house. We have barely 3MB of speed from the phone company to the office and the house only gets 1.5 MB. The office has an ethernet DSL modem, but the house has a separate line with only a phone line that the 1.5 is currently coming thru. Many of the walls are stone and extremely thick (think Colonial times) and signal is very hard to permeate these.
I bought an Express and an Extreme in hopes of boosting the signal throughout the office and house. Currently they have a NetGear Wifi router trying to do this.
Can I connect the Express in the room with only the phone line or do I have to have ethernet?
Will this equipment boost better than the Netgear? or am I wasting my time? I have a Time Capsule at home and I get signal across my whole property all the way into my garage studio (across acres), so I am hoping this may be the case at the Estate. (Although at my house we have 10MB of speed not only 3 or less).
Any suggestions? Thanks!

Internet devices normally use only Ethernet. However, there are some that operate over power lines. See Best power-line adapters - CNET Reviews. For information see Power line communication - Wikipedia, the free encyclopedia.

Problem with phone line not working when BT Infini...

I have a weird problem I have no Broadband and no my phone is dead, however when I take out the Broadband cable from the socket my phone line then gets a dialing tone but still no broadband. Does anyone have any ideas?

Try a different dsl cable. Sound like either the cable or the modem is shorting somewhere.

Trouble with phone line

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