Trouble with Premiere elements 12 freezing when adding media

I'm hoping that someone can help me. I am trying to add large (45 min) MP4 files to a project but only certain files are getting added. I have 50 files I want to add but some cause the system to freeze then crash. Any suggestions?
Thanks
Kim

MP4 is a wrapper, what is inside YOUR wrapper?
Exactly what is INSIDE the video you are editing?
Codec & Format information, with 2 links inside for you to read http://forums.adobe.com/thread/1270588
Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing
http://forums.adobe.com/thread/592070?tstart=30 for screen shot instructions
Free programs to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download
What is different between the files that work, and the ones that crash?

Similar Messages

How to fix Premiere Elements 12 crashing when adding media from flip or camera.

I am using Premiere Elements 12 on an HP Pavilion g6. My OS is Windows 7 Home Premium. I am connecting a Verizon LG Lucid, trying to load video from my phone to my computer via Premiere. After selecting "Add Media" and "Videos from Flip or Cameras", Premiere freezes, then crashes.
The strange thing is, I have been able to load videos from this phone before without a problem.

Sellers13
At this point, are you OK with editing your cell phone video in Premiere Elements 12?
From what I have read of your cell phone, you should be using the project preset of
NTSC
DSLR
1080p
DSLR 1080p30
Are you?
Are you setting the project preset manually before you import the video or letting the program take over the project preset setting task as it does by default?
You can check the project preset that was set by going to Edit Menu/Project Settings/General and seeing what the readings are for Editing Mode, Timebase, Frame Size, and Pixel Aspect Ratio.
Assuming all that is OK, is your video and audio in sync when you play back your video from the Expert workspace Timeline?
If so, great.
ATR

Photoshop/Premiere Elements 11 Freeze When Getting Media

Hello Everyone,
Whenever I start Elements Organiser, there is an on-screen message that there are files ready to import and that the Organiser will now import these files into the Catalog. Then a "Getting Media" box displays and, at some point, say 56%, the "racing cursor" appears and the programme does nothing more. It just freezes and eventually there is a Windows message stating that the programme is not responding. This happens in Elements/Premiere 11. I reinstalled Elements 6 and the file importing works quickly and without problem in that version of Elements.
This is a new, custom-built PC, running Windows 7 Home Premium 64-bit. 16 Gb memory. Adobe programmes were installed for 64-bit OS exactly as directed in Adobe instructions. All hardware drivers are up to date. No other problems with any other software, just Adobe's Elements 11 bundle !
Suggestions ? Solutions ? Other, older Adobe programmes work just fine. When will Adobe correct these programming bugs ? Will they ever ?
Thank you in advance for any helpful advice.
Sincerely,
Rafi C.

Hello,
Well, actually, I think on my machine it is 'services.msc'. Yes, I found it and it doesn't help with the problem of the 'getting media' process freezing. I have gone so far as to remove ALL media from this machine, and STILL the programme displays images as it tries to import files that aren't there. This problem is ALSO duplicated on our old WIN7 32-bit machine and also on a neighbour's WIN7 32-bit machine, all with different copies of Elements 11.
At this point, my question is quite specific: where is PSE11 finding media files that are no longer there ?
I am just happy that our old PSE6 works like a charm--no problems there. Too bad those programmers are probably long retired ! What I'm going to do now is basically write off the Organiser as a waste of time and money. I'm putting shortcuts on the Desktop to the PSE andPRE 11 editors. And will install Picasa and use that to sort our media files.
But, in the meantime, again, where is Origaniser finding downloaded media files that have been removed ? Is there a file within PSE11 Organiser that we can delete ?
Many thanks for your help.
Rafi C.

Premiere Elements 11 freezing when media is added

Please help. Having problems loading New Project and adding media files. Adding media ... freezing. Thanks for the advice

There is a dedicated forum for premiere elements :
http://forums.adobe.com/community/premiere_elements
You may get more help there.

I have a probelm with Premiere Elements video freeze...

Hi Everyone,
I have this annoying problem, whenever I edit a video with most simple things such as adding a simple transition or even without it...
just cutting the scenes...
when ever I try to run the entire clip I get this annoying freeze that happens during the entire clip...
by freeze I mean that the sound plays while the video freezes for some seconds each scene and so on...
I would appriciate the help on maybe a way to optimize Premiere Elements or the GTX 580...
I'm desperately using both the default settings @ Premiere Elements & @ the GTX 580 card...
this is the system that I run Adobe Premiere Elements on:
Intel I7 CPU 930 @ 2.83GHz.
Win XP SP3 (Don't think I have updated the system, kinda affraid doing so, so I wont get the system F%#$ed up)
6GB of RAM (though XP uses only 3.5GB out of it blah blah...)
GeForce GTX580 (which was recently installed) (Latests Driver) (though couldn't install the HD audio driver, don't really know why do I need it..)
I have both the motherboard sound card & My pro sound card for music editing (which is outside the PC)
I tried working both with the motherboard sound card & My own, had no change with the freeze problem...
I don't run any unnecessary software on that PC, its strickly for Music + Video...
I would really appreciate any help I could get here...
if there is any other info that is required please let me know...
Thanks in advance,
RadioN

How many disk drives? What sizes? and how much DEFRAGMENTED space? What brand/model is the PC? You need to provide more information on your clips - their formats, what were they created on and how you got them into PRE.
You really should install those Windows Updates.
Here's a checklist of basics you should follow through with:
Install all Windows Updates.
Install latest version of Apple QuickTime (v7.6.9 at time of writing). Even if you don't use QuickTime, PRE relies heavily on it.
Install most recent graphics and sound drivers from the manufacturers web sites.
Install PRE9 v9.0.1 update.
Delete BadDrivers.txt (in Windows 7 this is likely at C:\ProgramData\Adobe\Premiere Elements\9.0\BadDrivers.txt)
Run Disk Cleanup.
Run Defragmenter.
Reboot your PC.
Temporarily disable any anti-virus realtime scanning.
And give us some information about your clips and hardware:
Use the GSpot Codec Information Utility to analyse the file and post screen image.
What project preset did you use?
Where did the clip come from?
How did you get it into PRE?
Post back here with the necessary information described here: Got a Problem? How to Get Started
Cheers,
Neale
Insanity is hereditary, you get it from your children

PE12 freezes when adding media

I haven't used PE12 since about April, and now that I have something to do, the program will not let me add media by any means.
I have already had issues with audio problems (here Re: Video Quality dropped and Audio out of sync (APE 12)) and went through the Handbrake sequence to try and edit some new clips. However when starting a new project (as described in previous thread) no matter how I try to add media (drag & drop, files/folders) the dialogue box that says"adding media" pops up but nothing happens. no status bar progression, no timer icon, nothing. Try to click cancel and the the (Not Responding) message appears in the box. I then get everyone's favorite message "Premiere Elements 12 has stopped responding. Would you like to Close the Program or Wait for it to Respond?".
I have done both. I've restarted the computer. I've installed the updates and restarted. I've even tried going into a previous project and adding media to that. No luck.
PE has been nothing but a headache from the word go and I'm about to seek a refund. If you're trying to decide on PE12 or something else, go with something else.

BadWolfRacing
Sorry to learn of your Premiere Elements 12 on 8.2 64 bit setbacks. For background, are you still working solely with the HandBrake converted video as source media?
1. My current understanding is that, if you purchased the product from Adobe direct, then you have within 30 days of purchase for the money back. If purchased some place else, then you need to contact the seller for its return policy. Adobe is strict about 30 days within purchase, so be aware of that and watch the date. See Adobe Chat
Under Membership, Account, Payment..
Contact Customer Care
2. Premiere Elements and HandBrake conversion apparently was the answer to your prior question. Now it sounds like you cannot introduce media into Premiere Elements at all. Am I correct in understanding that this is true for old and new projects? If so, it would appear that the issue goes to program rather than project? Does the problem disappear if you disable the antivirus program?
a. Have you deleted the Adobe Premiere Elements Prefs file and, if necessary, the whole 12.0 Folder in which it exists?
To do that
Local Disk C
User
Owner
AppData
Roaming
Adobe
Premiere Elements
12.0
and in the 12.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then you delete the whole 12.0 Folder in which the Adobe Premiere Elements Prefs file exists. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can view the complete path cited.
3. Also, please make sure that you do not have pile ups of preview files, conformed audio files, and conformed video files.
See Libraries/Documents/Adobe/Premiere Elements/12.0 and the Adobe Premiere Elements Preview Files Folder and the Media Cache Files Folder.
And, Edit Menu/Preferences/Media and its Media Cache Database area.
4. I think it highly unlikely that the current issue targets your video card driver version since it was only April 2014 and all was going well with the HandBrake converted videos as your source media. Was there an automatic video card driver update from April 2014 until now July 2014?
Let us know if any of the above worked for you. If not, we will consider other troubleshooting if you wish to continue with the product. Depending on your answers, the next step might be to Sign Out of a project Help Menu/Sign Out, uninstall the program (Control Panel), ccleaner run through (regular and registry cleaning parts), and then reinstall with antivirus and firewall(s) turned off.
Looking forward to your follow up.
And best wishes whatever your decision.
ATR

Itunes freezes when adding media to Iphone

I have just updated to Itunes 10.2.2.14 on Windows XP, I also have never synced my Iphone 3g to itunes, but when attempting to add any media to the iphone, the progress bar stops halfway on the first song, the arrows remain spinning but nothing happens, until about 20 minutes later it says there was an error and the media could not be copied, how can i fix this?

Jeremy,
Thank You for the reply but my issue was not in the attachment you sent.
iTunes freezes when I attempt to add music to my ipod classic especially playlists I have made.
iTunes recognizes my ipod but when I "add" that when the issue starts.
I have my large library on a pc using windows 7. I have no issue adding music to my device on
my macbook pro but like I said, my 60,000 song plus library is on my pc.
Any additional help would be greatly appreciated.
Happy Holidays,
JJ

Help! My premiere elements 11 freezes when I go to edit a design every time.

I recently got a new laptop with windows 8. I installed photoshop elements 6 on it. It was freezing up so I went ahead and upgraded to 11. Same thing I go to load a design and it just freezes. I end up having to shut it down and load everything back up and it just freezes again. Every other program seems to working fine but my photoshops. Any help would be greatly appreciated.

Can you please elaborate on what you mean by Freezes?
Does it not launch or gives you any error messages?
Are yoiu able to open images and perform edits?
Few tips:
1) Go to Editor > Edit > Preferences > Performance - check the memory allocated to the application. in case you find it less or you can allot more to it( w.r.t. the memory of your system), increase it to improve performance
2) Go to Task manager > Processes and try to see the kind of memory the applications are taking(sort by memory) and kill if you are not using the applications but are still running in the background.
3) When not using, quit the application and relaunch when needed, Memory engaged by the application will be released

Premiere Elements 10 freezes when exiting clip edit

I'm running PRE 10 on a Dell 1725 with Windows 7 premium, 4 Gb of RAM, 2 GHz Core 2 Duo processor. After I've edited a clip ie set the in amd out points, exiting the clip PRE 10 freezes and closes. Even without setting the in and out points this occurs. What's up? Appreciate any advice.

My apologies I thought I had answered all of the questions. I see the format issue was unanswered. The format is HDDV which I assume is MP4. The start up tests were done using a Pentax W90 camera. I simply chose to let the software determine the format and correct it but I did choose the right one in the options.
My comment about "not ready for shrink wrap" might be a little unfair but the software seems volitile and not very robust or forgiving. There is no message to inform you of a wrong format or any problems. It simply shuts down after transfering the last clip. It doesn't even seem to matter how many you put on the timeline.
In other words it sound like the same problem. Unfortunatly I'm working with an onboard Intel chip set which I believe is the same the Dell in the original post. I would gladly buy a new computer if the chip set is the problem.

With Premiere elements 11, when Publish/Share (saving) a finished video, selecting H.264 .mov file type, what are the recommended Codec and Aspect settings for a crisp video and a small file size?

With Premiere Elements 11, when Publish/Share (saving) a finished video, selecting H.264 .mov file type, what are the recommended Aspect and Codec settings , for a crisp video with a small file size?

Gary Krouse
We will customize a very detailed reply, but
(a) What are the properties of your source media?
(b) What did you or the program set as the project preset to match the properties of the source media?
(c) What specific requirements do you have for this H.264.mov export file?
File size can be a compromise between bitrate, file size, and quality.
Thanks.
ATR

I have a PC with Windows 8. I purchased Photoshop Elements 13 with Premiere Elements 13 Feb 9. I think I downloaded both today (each took about 15 minutes to download). Each appeared to have two components. When I attempted to run the exc piece, I rec

I have a PC with Windows 8. I purchased Photoshop Elements 13 with Premiere Elements 13 Feb 9. I think I downloaded both today (each took about 15 minutes to download). Each appeared to have two components. When I attempted to run the exc piece, I received an error message. I don't know what to do next?

if the error message was about a missing archive, you need to place both the exe and 7z files in the same directory for photoshop elements. and then do the same for premiere elements.
then click the exe in each directory.

Premiere Elements Timecode.cpp-1014 error when adding media

Software: Premiere elements 11
Camera: Sony DCR TRV22E
OS: Windows 7
When selecting add media I get: [..\..\Src\Timecode.cpp-1014] error multiple times, when the capture window eventually comes up it says the capture device is offline.
This happens not only when the camera is connected and powered but also when camera is not connected.
I have tried the different IEEE1394 drivers available in windows 7 and none of them work.
          1394 OHCI Compliant Host Controller
          1394 OHCI Compliant Host Controller (Legacy)
          VIA 1394 OHCI Compliant Host Controller
The connection to the camera through firewire is ok because I can download video from it using Nero Video Essentials, I just cannot do it through Premiere Elements 11.
Message was edited by: foradobeuse
Oops, I put the wrong error code in the title, it should be timecode.cpp-1014

There is absolutely no reason you can't use this camcorder with Premiere Elements. It's a miniDV! There's clearly something going on with your computer that's unrelated to Premiere Elements.
For instance, this appears to be a European camcorder. Is your program installed for PAL rather than NTSC? It's an obvious question but one that needs to be asked.
Also, PLEASE try using the free program WinDV to capture your video over a FireWire connection. If it does,we know something is wrong with your Premiere Elements installation. If not, we know it's something more basic.
Nero, by the way, it notorious for not sharing certain hardware resources. I've never known it to block access to the FireWire -- but I suppose it's possible.
So, please, instead of just flipping off Premiere Elements, do a little basic troubleshooting. Problems with a FireWire/miniDV capture are virtually unheard of, and I'm really curious what's going on with your system!

Premiere elements 10 crashes when saving as DVD or DVD folder, etc.

Hi [me again!]
While awaiting resolution for PRE7 and PE7 'registered' licence 'not accepted' problems, my other Premiere elements 10 crashes when saving a Project as DVD 4.7Gb folder or direct to DVD or 'any other DVD way'.
The repeated windows error report I get is this:
Problem signature:
Problem Event Name:    APPCRASH
Application Name:    Adobe Premiere Elements.exe
Application Version:    10.0.0.0
Application Timestamp:    4e791009
Fault Module Name:    wdmaud.drv
Fault Module Version:    6.1.7601.17514
Fault Module Timestamp:    4ce7c9f8
Exception Code:    c0000005
Exception Offset:    000000000000f827
OS Version:    6.1.7601.2.1.0.768.3
Locale ID:    2057
Additional Information 1:    c1eb
Additional Information 2:    c1eb94943c7b4efb7ee314d92a94924b
Additional Information 3:    7d3f
Additional Information 4:    7d3fe30533dcbba28d68d00b60422c7b
In the meantime I am evaluating the 'cheaper' and without installing / working / DVD problems and possibly send Adobe discs back for full refund.
My Laptop is fast enough and well kept - not other 'larger' programmes have any problems running or installing [Stenberg Cubase Pro, Flight Simulator X and so on] only Adobe programmes!
I am really getting tired now.
Regards
Mobon

Hello
All problems are carefully separated - not all together, since I am a tidy person by default.
It is very simple and not confusing.
I actually have one main issue with PE7 and PPE7 [which I hope they will care of] and a series of small teething problems as many in these forums have on Premiere 10 since installation because Adobe programmes have 'basic' problems even loading / reading/ converting its own created files.
I looked up for Premiere Elements problems on-line [on external forums] and I can see so many problems and people opting for alternative programmes or getting 2 or 3 different programmes to do the job faster and better - that confirms my thoughts.
I am not here to stir things up [if by any chance you are thinking that], but I am merely trying to use a PAID and SUPPOSED to be GREAT program and it is clearly not my friend.
But if I get pushed up around and treated like a non-in-the-computer-field-person, then I might 'need to' stir things up with 'proves'!
I have been working with computers Hardware and Software since 1975 with the Sir Sinclair Spectrum .
So, I do know one thing or two by working 'manually' and without the 'easy' mouse clicking [!] and my main job these days is to actually fix People's messed up computers, recover data, erase data, etc. and often I find either Apple's or Adobe's programmes not working properly [being the main problem on slower computers] and users tried to fix them and messed things up!
Mainly is Apple programmes [ iTunes is one!] on Windows environment - just pure mess.
In fact I do not keep ANY Apple Programs on ANY my computers any-more and by adding the blooming QuickTime - it actually adds 3 'mostly not needed' applications that must be run in the background only slowing down 'most standard' computers and 'mostly' for no apparent reason but needed by Premiere Elements 10.
Adobe Acrobat Reader too is a kind of an offender in that sense, which I do not use any-more in favour of an alternative and very light program that does not invade your computer.
I could be talking about the above for days ...
The fact I do not know Premiere 10 very well and I am having some teething problems with 'Adobe Premiere Elements 10' does not make me a lower being or anything to the like or even put me aside the forums for being realistic and a human being most of all.
I simply am an Intermediate / Advanced / Professional Computer User / Repairer [depending on which subject] trying to fix this non-working-properly Adobe's program and get on with his life.
You as an employee perfectly know what I am talking about, the Adobe numerous problems with Elements and pro and the clever Marketing and money making tool Adobe has created around it and I do understand you must keep Adobe's side - of course and that is not a problem at all.
BACK TO THE ONLY PROBLEM THIS THREAD IS OPEN FOR:
Having said that, in the meantime I seem to have solved it myself [as I do most of the time], at least for now.
I am sure many other problems will arise.
My Solution that worked:
I simply clicked on the time-line [bottom] and then clicked on top menu TIME-LINE [if I am not wrong, it was late night and I might be wrong - do not crucify me please!] and MERGE CLIP and then I let the program do the job I purchased for.
Days ago using the Trial Version [before I purchased Premiere 10] I already read that Premiere does not like either large gaps [I did not have] or even simple clip cuts not merged and it did have 'loads' of problems, but most of them were solved by 'users' mostly.
Anyway, that seems to have done the trick, even thou it did take around 4/5 ours to do 3Gb ! Why?
My computer is fast.
But I have not checked or burned the files yet - so, I do not know100% - just yet, I will check later on today.
I believe Adobe must prepare a Service Pack with 'Loads' of fixing, there is no place to hide and that may convince users to even 'spend' and buy the PRO version - the ball is in your court now.
I cannot believe Premiere is having so many small teething problems and I am only doing a BASIC test and I can see the vast majority of users of Elements Programs going literally insane and only us, the more Techy ones coping.
Regards
M
PS the fact you see an avalanche of problems with my installation is actually normal.
That is because I am a 'fast' and organised Computer Technician which gets on with things and I usually do this with all new programmes to get rid of the possible initial several small hiccups, that other Companies usually fix with Patches - not Adobe, it seems - at least with Premiere elements.
In the last few years are mainly with Adobe Programmes. It is the only way to get the 'basic' program problems fixed straight away, so I do know the next time I run it actually works!
ADDITION:
IT WORKS!
Message was edited by: mobon

Proxy Editing with Premiere Elements 10

I just read the great post on how to proxy edit with version 7 at http://forums.adobe.com/thread/390600?tstart=0, but I cannot find a way to save a preset with Premiere Elements 10 so I could then modify it to display previews in low-res and output in full HD. The online help from the program mentions "creating" presets, but then only describes how to slelect existing presets. Can anyone tell me how to make a new project preset, or better yet, if there is a built-in way to proxy edit with 10? Thanks!

jjenkinsnm
For reasons that I have not figured out, your last message arrived as an email notification of an Adobe post, but it is not posted in your thread yet. In that post you wrote:
The properties for the clips shows:
Type: MPEG Movie
Image Size: 1920x1080
Frame Rate: 23.976
The Interpret Footage settings show under Frame Rate the radio button for Use frame rate from file: 23.9750 is selected, and under Pixel Aspect Ratio the radio button for use pixel aspect ration from file is selected.
I never received a message to change the project preset.
As a test, I imported a clip that was shot at 1920x1080 30fps and added it to the timeline. I did not receive an error message, but this clip also has a red line above it on the timeline (as do the 24 fps clips).
Thanks for the help AT and SG.
Based on the information supplied, I cannot see a reason why your video should be displaying with a red line over its content
IF
a. Your project preset = NTSC DLSR 1080p DLSR 1080p30 @ 23.97
b. You are dragging the import (1080p @ 23.7 progressive frames per second) from Media to Timeline as the first video to be placed on that Timeline
Please review these criteria and let us know if you spot anything that you have as not consistent with a and b.
Keep in mind, when you bring in a file that is 1080p30 into this project set for 1080p24, you would expect to get a red line over the 1080p30 content since there is a mismatch between file and the project settings.
Another important matter that I am not clear on...is your problem only in previewing? Or does the problem go to previewing as well as exported product?
Thanks.
ATR
Add On: After I submitted this post, I saw that your post which I found missing previously is now displaying in your thread.

Premiere Elements 7 crashes when I start to edit clips

I have downloaded Premium Elements 7 and installed same. I have taken a small series of 12 clips to try the software, into "new project (all 12 clips).
I then took the clips into the editing mode, but after dragging the 3 clips the programme crashed.
This has happened several times. Each time a menu pops up and says "Adobe has stopped working. A problem has caused the programme to stop working correctly. Windows will close the programme and notify you if a solution is available. CLOSE."
I have Vista Home Premium, using a 2GB dual core intel with 160 GB harddrive. Can some one tell me what is wrong please

Dear Steve,
Thanks for the prompt response. I am having major problems. As you suggested I activated quicktime and then updated this. Then my problems got worse as I was unable to find the clips which were originally stored in Adobe photoshop so could not obtain them. I decided to uninstall PREMIUM ELEMENTS and re-download after restarting my PC. Unfortunately it will not install. it aborts part way throughthe installation
Install shows, C:\Program files\Adobe\Adobe Premiere Elements 7.0\ then Next, then Install, which I click on.
Part way through this install procedure a menu appears
Menu Error 1311. Source file not found and C:\User\Admin\App Data\Local\Temp\wzde 24\data1.cab. Verify that file exists and that you can access it. Retry and cancel
Checking through the files the last one is wzde 24 but no data1.cab file.
So what else am I not doing or doing wrong.
Thanks for your assistance
Barry
PS I have 23 GB on C and a full 69 on D
Video is a Sanyo Xacti an MP4 system
Downloaded with still pictures to Adobe Photoshop and then Pics into one folder and videos into another folder and to sub folders
Date: Tue, 26 May 2009 09:42:35 -0600
From: [email protected]
To: [email protected]
Subject: Premiere Elements 7 crashes when I start to edit clips
1) What are you using for source files? Photo? Video? If video, what type of camcorder did the video come from and how did you get it into your computer?
2) How much free, defragmented space is on your hard drive?
3) Is your operating system up to date? (Manually going to Windows Update and adding the hidden or custom updates) Do you have the latest version of Quicktime -- which is critical for running this program with any stability (per the FAQs to the right of this forum)? This is particularly important when running Vista.
http://forums.adobe.com/thread/416585?tstart=0
>

Trouble with Premiere elements 12 freezing when adding media

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