Trouble with Premiere Pro and what to reinstall the program.

I have a Creative Cloud membership for photographers. Now I´m starting to use Premiere Pro that is installed throught this membership. But when I upload .MOV files to Premiere Pro I get a Error message, that premiere Pro doesn´t support this file? Witch i kind of odd? I know that this is an approved fileformat. Saw on a forum that you might get rid of that problem by installing the program again. How do I do, to reinstall Premiere pro? I can only see that I can install a testversion but I´m not interested in this. Because I already have a membership. I did change one of my disks in my desktop a few week ago, and maybe that´s whats causing this problem.

Premiere Pro is not part of the photography bundle, so beyond the trial you won't be able to use it. The rest we can't know. You have not provided any system info or otehr details like the source and type of your MOV files and whether you can e.g. import them in Photoshop. MOVs are Quicktiem files, so if you haven't even installed that, this is the first thing to do.
Mylenium

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Hello,
As my question states I need to reinstall my computer (laptop) and I'm not quite sure on how to deal with Premiere pro and After effects.
I am thinking that I need to do some sort of backup and save my projects and footage on a sepparate drive.
If I reinstall my computer, install my creative suit production premium, and move back all of my projects and footage, won't I have to re-link every single clip?
I am currently workning on several different projects and having to re-link everything is something I don't even want to think about, that would take me days if not weeks.
Another option on my mind would be to use Creative cloud. I do have the free version but I have never used it even once before and I'm not quite sure what the purpose of the cloud is and if this is a way to use it.
I have no idea how to go about this computer reinstalation without either loosing tons of work or having to re-link every single clip used.
I am videoediting only as a hobby so I have no experience working with other people and sharing projects or the like, wich is my understanding of what the cloud is for.
Any and all help would be grealty appreciated, I know this is probably really easy but ever since i got my Suit I haven't reinstalled, upgraded och changed my computer so I am just clueless as to how to go about this.
I have Creative suit production premium, I also have the free Creative cloud.
It is only Premiere pro and After effects that I am using and am worried about.
Thank you for any help.
-Lisa Kajupank
(and oh, I just notice my name - umustbejoking - I think I just wrote that cause they wouldn't let me use anything else, saying it was already taken. So nevermind that haha.)
Message was edited by: umustbejoking

If the computer's running Mac OS X, move the cursor to the very top of the computer's screen, click on Store, and choose Authorize this Computer.
If the computer's running Windows, press the Alt and S keys and choose Authorize this Computer, or click here, follow the instructions, click on Store in the menu bar, and choose Authorize this Computer.
(84620)

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Hello everybody, I have been a long time lurker, but I decided to join in and share my voice.
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My intentions are to make documentaries and short fictions as well. I make a living as an actor so I don't need to be performing as a director/editor business wise!
I do want to explore that side of the craft, in a professional and enjoyable way though. I know that, in addition to the laptop, I will get a MacPro in a few years.
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Thanks for your consideration. I apologize for being so vague. I'll try again.
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Trouble with Premiere Pro and what to reinstall the program.

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