Trouble with recovery mode.

I have a similar problem to Apom12...
I unplugged my phone in the middle of an update, and it was fine until I plugged it back in. Now, when I push the sleep button, the only thing the phone will do is show a plug with an arrow pointing up to an itunes icon. It wont make/receive calls or show the home screen or anything. When I plugged it into my computer,a message box popped up that said, 'Windows needs to install driver software for your Apple Mobile Device (Recovery Mode)'. Since I didn't have a cd that had the software on it...I looked on the internet for it and could find nothing.
So, the next day I took my phone and my computer to the AT&T store, and since they don't know what they're doing, they had me call the apple helpline. The person I talked to told me to uninstall itunes, and she took me step by step through the process. She told me also that I needed to re-activate my iphone...However, there wasn't internet in the AT&T store, so I had to hang up with her before I could complete the re-installation of itunes.
I just now re-installed itunes, and it works fine, but when I plug my phone into my computer, it still has the same icon with the itunes and the plug. However, the message to install software has changed...it now says, 'Windows needs to install driver software for your Apple Recover (iBoot) USB Driver'
So, I've read several different forums about the recovery mode and how I can get the phone out of it, but pushing the buttons and holding them hasn't helped. The phone is pretty much frozen. I don't know what this (iBoot) business is all about, but apparently, if I plug my phone into a Mac computer then it will be easier to restore it? I don't know anyone with a Mac computer, and it looks like I'll have to drive two hours to get to an Apple store.
Can anyone help me locate the correct software (iBoot) to get my phone working again, or at least give some advice on what I could do next to try and fix my phone?

Hello, Sorry to see your having this issue today.
One bit of advice I would like to offer really quick is. We do not want to disconnect iPhone while it is in the middle of updating. You want to allow it to finish till it says iPhone Activated on the screen and iTunes has stopped informing you of the updated progress. You even want to keep it plugged in when it says iPhone is rebooting.
Now as far as the iBoot software goes. This is typically a special state the iPhone goes into and installed Recovery Mode Drivers. Once the Drivers are installed properly, If you launch iTunes it should say "iTunes has detected an iPhone in recovery mode and needs to restore" At this point you will press the Restore button in iTunes, And agree to any Prompts and sit back and wait till it is finished.
You may get a screen in iTunes that later pops up saying "Setup as New iPhone or Restore from backup" Choose Restore from backup and again sit back and wait and it will soon restore iPhone to that backup file.
Depending on the machine the entire process could take 10 to 20 min. If you have any concerns about the process as if it is finished or questions about the messages feel free to call 1-800-My-iPhone and they will be happy to assist you with the process.
And yes your more then welcome to restore on another PC or even a Mac.
Let us know how this goes for you. Post back if needed

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