Trouble with redeeming 12 month creative cloud membership

Hello,
I purchased a 12 month subsricption to the creative cloud from best buy a couple of days ago. Earlier today I tried to redeem the membership. The Screen told me that the code was invalid. I tried plugging the code in several times. I even tried changing letters/numbers incase I had confused, such as "O" vs. "0".
I'm not really sure what to do at this point and could use some help.
Thank you!

Have you followed these instructions?
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html#ccmembership

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