Trouble with sending texts and making calls with new Verizon iPhone 4S

A friend of mine just upgraded from a 3G on AT&T to a 4S on Verizon. She sync'd her contacts via iCloud. She is having an issue where if she takes the 1 out of a contact's name from her address book, txts don't send. If she leaves the 1 in, it doesn't recognize the name, and just lists the 1 (201) xxx-xxxx at the top instead. Worse, when making calls, if that contact does not have a 1 before the area code, it tells her her plan isn't set up for international calling and that it can't complete the call. I am on AT&T so I can't help her. My phone has the international assist option, I assume Verizon's does too.
I can edit my phone number on my AT&T phone; it appears she cannot edit hers to either add or delete the 1 before hers.
Surely this is easily fixable -- just thought I'd see if anyone knows what's going on here. Thanks all.

I'm also a Verizon subscriber - have been with Verizon since the summer of 2001 and when my contract renewed last June, I selected the same phone as my free upgrade.
I was looking forward to using the same features with my Mac when I discovered that Verizon purposely disabled these features and I'm not completely sure why but it must involve protecting a potential revenue stream for Verizon.
My existing 2-yr contract with Verizon expires a year from this June and I plan on making the switch to Cingular at that time primarily due to Verizon disabling these bluetooth features but also due to the iPhone. Cingular has excellent coverage in my area - I have a number of friends who are Cingular subscribers that get better reception at my residence than I do and I use my cell phone in place of a land line. The iPhone will have been on the market for a year or so at that time and I expect a new and improved iPhone model to be available by then. And if I decide not to purchase an iPhone, I'm making the switch to Cingular regardless.

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