Trouble with serial number for upgrade install

I am trying to upgrade from photoshop cs2 to cs4 with a purchased upgrade disc (on my imac). The installer requested my cs2 serial number and it is telling me the serial number does not match the product. I know for a fact this serial number does match as I have installed cs2 on all my macs with no problem. What do I do from here? The only other option it gives me is to run as a 30 day trial, and that is unacceptable.

You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/

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