Trouble with signing up for new service.

Question

Hello, I have a problem that I hope you can help with. Tuesday I went online to see if I qualified for your service with no deposit(I did). Unfortunately, I never saw a confirmation notice of approval and I went a few steps too far and actually purchased the phones from you. This wasn't what I intended and I called to cancel. That went ok, but the items had already shipped. I was informed by customer service to just refuse the items and Fedex will send the phone package back.
Wednesday, I never got the shipment and called Fedex to find out why. Apparently you had requested it get returned and that is what they are doing. As of last night it was en route back to you.
Thinking everything with that was taken care of, I decided to still sign up for Verizon Wireless, but wanted to go through Best Buy for the Gold and Blue Galaxy s5's. When I get there I am informed that I already have an account, yet there is no phone number associated with it. So the Best Buy rep has no idea how to proceed, as they cannot set up new service since it appears I already have an account. Nor could they do a work around and upgrade as I had no number.
While I was at the store I tried calling customer service and they were very rude and said they had to have the phones that I ordered back on their way to them. I said they were and told them that I could look on the fedex site and see that they were en route. But the customer service rep was unwilling to help any further.
I was wanting to move over to Verizon as I've heard the service and support was much better than ATT. But I am pretty tired of this mess. I am reaching out to you via facebook and this forum to see what my options are. I was wanting to get these phones by this weekend as the specials that Best Buy were offering may go away. 
Please let me know what can be done.

Answer 1

nightinffale78-
Help has arrived! First I do want to apologize for the experience you had to go through while talking to one of our reps over the phone. That is not the way we do business and reassure you we are not trained that way. I want to make sure you are able to sign up for service and become part of the Verizon Wireless family. To add the new lines of service we would have to talk to our Telesales department at 800-256-4646 have you has the opportunity to give them a call? Please send me a Private Message to see other options we might have to get these phones out. I just followed you, please accept and follow back to send me a Private Message.  
JorgeO_VZW
Follow us on Twitter @VZWSupport