Trouble with Syncing+updating Ipod

So for a while now I have tried to update to the new Ipod software. Every time I try it says it needs to Sync and back up my music and apps. But every time it seems to freeze during backing up. I've tried syncing without trying to update the software, restarting my computer and little things like that (I'm not all that tech-savy) but still no luck. I've made sure to update to the newest Itunes. I'm out of things to try, please help, its driving me crazy.
THANKS!!!!!!!!

I would try here:
http://support.apple.com/kb/ht1808
(iPhone and iPod touch: Unable to update or restore)

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