Trouble with the Place feature

Question

hello:
Illustrator has suddenly decided to Place images about about 1/4 their actual size.
I have gone into Preferences to look for a solution but I did not see anything there that seemed to be relative...
I have also checked the manual and used many key words but I only get results that tell me how to Place an image and nothing about what to do when they place at 1/4 the size.
I try dragging the box out but that does not work well either.
Can anyone tell me how to tell Illy that I want images placed at their full size?
Thank you so much

Answer 1

Kara,
The long list is as follows, the Cleaner part at the bottom.
The following is a general list of things you may try when the issue is not in a specific file (you may have tried/done some of them already); 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to 3 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html