Trouble with touch screen

I own a Photosmart Premiyn c309g   it's a touchscreen-well it's supposed to be!  Quite often I can't get it to
touch on; which means I can't access the menu and thus can't copy or scan.  Also, the on/off button has never
worked.  Not sure if any of this is because of how I set it up.  I have both usb and wireless hooked up.
I can get it to come on if I unplug and replug the unit; but, it hates this/I get a improper shut-down warning.
Please tell me how to fix this and/or how-to access the copy/scan possibly w/o the touch screen.

Hello @Suz1st ,
Welcome to the HP forum.
I understand that your printers touch screen is not responding correctly.
I would like to help.
Step one: Turn the printer off and then on again
Step two: Connect the printer directly to a wall outlet
Unplug the power cord from any power strips or surge protectors.
Plug the power cord directly into a grounded electrical outlet.
Try again to use the touchscreen menu.
If the touchscreen responds when connected directly to the electrical outlet, do not reconnect the power cord to the power strip or surge protector.
Step three: Reset the printer
Press the Power button to turn on the printer.
With the power on, disconnect the power cord from the rear of the printer.
Wait 60 seconds.
Reconnect the power cord to rear of the printer.
Press the Power button to turn on the printer.
Try again to use the touchscreen menu.
I have sent you via private message with instructions for another reset.
Please read this post by Bob_Headrick before attempting the reset.
Printer Resets: What You Should Know
Also, here are some instructions for scanning from the software.
Scan from Windows 7 With the Full Feature HP Software for HP Multifunction Printers
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

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