Trouble with upgrade to Captivate 4.0

I was just upgraded from Captivate 3.0 to 4.0.  I cannot open ".cp" files with 4.0.
Captive 3.0 ".exe" files still work ... but the .cp files give me an error message that captivate is not responding.
Is there something I need to do?
We already removed 3.0.
Thank you.

Hi there
Was your Captivate 4 an upgrade? I ask because you mentioned that you uninstalled version 3.
I suppose it will help to know if Captivate simply works before attempting to troubleshoot an existing project. So I'd suggest you first test to ensure that you are able to create and save a very basic and simple project. Once you know whether that's working as expected, then you should dig deeper.
Layers... Ogres are like onions. With layers... End of story!
Cheers... Rick
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    0004 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil11b_ActiveX.exe
    0005 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil11b_ActiveX.dll
    0006 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
    0007 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183
    =X====== M/11.0.1.129 2011-09-0921-11-42.519 =========O====== M/11.0.1.129 2011-09-0921-17-05.196 ========
    0000 00000010 "C:\Users\Jill\AppData\Local\Temp\ED5C.dir\InstallFlashPlayer.exe" -install -skipARPEntry -iv 1
    0001 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
    0002 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
    0003 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash11b.ocx
    0004 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil11b_ActiveX.exe
    0005 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil11b_ActiveX.dll
    0006 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
    0007 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183
    =X====== M/11.0.1.129 2011-09-0921-17-09.205 =========O====== M/10.3.183.7 2011-09-0922-04-01.333 ========
    0000 00000010 "C:\Users\Jill\AppData\Local\Temp\install_flash_player_ax.exe" -dlm -install
    0001 00001013
    =X====== M/10.3.183.7 2011-09-0922-04-01.640 =========O====== M/11.0.1.129 2011-09-0922-06-14.485 ========
    0000 00000010 "C:\Users\Jill\AppData\Local\Temp\3BB9.dir\InstallFlashPlayer.exe" -uninstall activex
    0001 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
    0002 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2
    0003 00001037 Software\Macromedia\FlashPlayerActiveX/ 2
    0004 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2
    0005 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2
    0006 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2
    0007 00001021
    0008 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
    0009 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
    =X====== M/11.0.1.129 2011-09-0922-06-14.921 =========O====== M/10.3.183.7 2011-09-0922-07-17.275 ========
    0000 00000010 "C:\Users\Jill\AppData\Local\Temp\install_flash_player_ax.exe" -dlm -install
    0001 00001013
    =X====== M/10.3.183.7 2011-09-0922-07-17.565 =========O====== M/10.3.183.7 2011-09-0922-22-52.408 ========
    0000 00000010 "C:\Users\Jill\AppData\Local\Temp\install_flash_player_ax.exe" -dlm -install
    0001 00001013
    =X====== M/10.3.183.7 2011-09-0922-22-52.746 =========O====== M/10.3.183.7 2011-09-0922-24-17.263 ========
    0000 00000010 "C:\Users\Jill\AppData\Local\Temp\install_flash_player_ax.exe" -dlm -install
    0001 00001013
    =X====== M/10.3.183.7 2011-09-0922-24-18.248 =========O====== M/10.3.183.7 2011-09-1012-35-47.416 ========
    0000 00000010 "C:\Users\Jill\AppData\Local\Temp\install_flash_player_ax.exe" -dlm -install
    0001 00001013
    =X====== M/10.3.183.7 2011-09-1012-35-47.727 =========O====== M/10.3.183.7 2011-09-1012-38-11.063 ========
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    0001 00001013
    =X====== M/10.3.183.7 2011-09-1012-38-11.400 =========O====== M/10.3.183.7 2011-09-1012-49-48.987 ========
    0000 00000010 "C:\Users\Jill\AppData\Local\Temp\install_flash_player_ax.exe" -dlm -install
    0001 00001013
    =X====== M/10.3.183.7 2011-09-1012-49-49.311 =========O====== M/10.3.183.7 2011-09-1012-55-05.778 ========
    0000 00000010 "C:\Users\Jill\Downloads\uninstall_flash_player.exe" -force 
    0001 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
    0002 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
    0003 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
    0004 00001018
    0005 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
    0006 00001019
    0007 00001020
    0008 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2
    0009 00001037 Software\Macromedia\FlashPlayerActiveX/ 2
    0010 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2
    0011 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2
    0012 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2
    0013 00001021
    0014 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
    0015 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
    0016 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 2
    0017 00001048
    0018 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
    0019 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
    0020 00001018
    0021 00001036 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2
    0022 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2
    0023 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
    0024 00001019
    0025 00001020
    0026 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2
    0027 00001037 Software\Macromedia\FlashPlayerPlugin/ 2
    0028 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2
    0029 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2
    0030 00001021
    0031 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
    0032 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
    0033 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 2
    0034 00001048
    0035 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
    0036 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
    0037 00001036 Software\Opera Software/Last CommandLine 2
    0038 00001036 Software\Opera Software/Last CommandLine 2
    0039 00001036 Software\Opera Software/Plugin Path 2
    0040 00001036 Software\Opera Software/Plugin Path 2
    =X====== M/10.3.183.7 2011-09-1012-55-11.581 =========O====== M/10.3.183.7 2011-09-1013-00-20.739 ========
    0000 00000010 "C:\Users\Jill\AppData\Local\Temp\install_flash_player_ax.exe" -dlm -install
    0001 00001036 Software\Macromedia\FlashPlayer\SafeVersions/10.0 2
    0002 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
    0003 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
    0004 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash10w.ocx
    0005 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.exe
    0006 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.dll
    0007 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
    0008 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
    =X====== M/10.3.183.7 2011-09-1013-00-23.216 =========O====== M/10.3.183.7 2011-09-1013-23-41.978 ========
    0000 00000010 "C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.exe"
    0001 00001039
    =X====== M/10.3.183.7 2011-09-1013-23-56.159 =========O====== M/10.3.183.7 2011-09-1013-32-02.098 ========
    0000 00000010 "C:\Users\Jill\AppData\Local\Temp\install_flash_player_ax.exe" -dlm -install
    0001 00001041
    =X====== M/10.3.183.7 2011-09-1013-32-02.525 =========O====== M/10.3.183.7 2011-09-1013-32-20.324 ========
    0000 00000010 "C:\Users\Jill\AppData\Local\Temp\install_flash_player_ax.exe" -dlm -install
    0001 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash10w.ocx
    0002 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.exe
    0003 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.dll
    0004 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
    0005 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
    0006 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183
    =X====== M/10.3.183.7 2011-09-1013-32-23.998 =========O====== M/10.3.183.7 2011-09-1013-33-17.451 ========
    0000 00000010 "C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.exe"
    =X====== M/10.3.183.7 2011-09-1013-33-20.571 =========O====== M/10.3.183.7 2011-09-1013-38-14.133 ========
    0000 00000010 "C:\Users\Jill\Downloads\uninstall_flash_player.exe" -force 
    0001 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
    0002 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2
    0003 00001037 Software\Macromedia\FlashPlayerActiveX/ 2
    0004 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2
    0005 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2
    0006 00001021
    0007 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
    0008 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
    0009 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
    0010 00001018
    0011 00001036 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2
    0012 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2
    0013 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
    0014 00001019
    0015 00001020
    0016 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2
    0017 00001037 Software\Macromedia\FlashPlayerPlugin/ 2
    0018 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2
    0019 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2
    0020 00001021
    0021 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
    0022 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
    0023 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 2
    0024 00001048
    0025 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
    0026 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
    0027 00001036 Software\Opera Software/Last CommandLine 2
    0028 00001036 Software\Opera Software/Last CommandLine 2
    0029 00001036 Software\Opera Software/Plugin Path 2
    0030 00001036 Software\Opera Software/Plugin Path 2
    =X====== M/10.3.183.7 2011-09-1013-38-23.680 =========O====== M/10.3.183.7 2011-09-1013-51-14.222 ========
    0000 00000010 "C:\Windows\Downloaded Program Files\FP_AX_CAB_INSTALLER.exe" /RegServer
    0001 00001036 Software\Macromedia\FlashPlayer\SafeVersions/10.0 2
    0002 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
    0003 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
    0004 00001036 Software\Macromedia\FlashPlayer\SafeVersions/10.0 2
    0005 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
    0006 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash10w.ocx
    0007 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.exe
    0008 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.dll
    0009 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
    0010 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
    =X====== M/10.3.183.7 2011-09-1013-51-23.941 =========O====== M/10.3.183.7 2011-09-1013-54-43.664 ========
    0000 00000010 "C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.exe"
    =X====== M/10.3.183.7 2011-09-1013-54-46.332 =========O====== M/10.3.183.7 2011-09-1014-01-14.234 ========
    0000 00000010 "C:\Users\Jill\AppData\Local\Temp\install_flash_player_ax.exe" -dlm -install
    0001 00001041
    =X====== M/10.3.183.7 2011-09-1014-01-14.695 =========O====== M/10.3.183.7 2011-09-1014-01-50.253 ========
    0000 00000010 "C:\Users\Jill\AppData\Local\Temp\install_flash_player_ax.exe" -dlm -install
    0001 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash10w.ocx
    0002 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.exe
    0003 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.dll
    0004 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
    0005 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
    0006 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183
    =X====== M/10.3.183.7 2011-09-1014-01-52.831 =========O====== M/10.3.183.7 2011-09-1014-09-42.630 ========
    0000 00000010 "C:\Users\Jill\AppData\Local\Temp\install_flash_player_ax.exe" -dlm -install
    0001 00001041
    =X====== M/10.3.183.7 2011-09-1014-09-43.028 =========O====== M/10.3.183.7 2011-09-1014-10-52.113 ========
    0000 00000010 "C:\Users\Jill\AppData\Local\Temp\install_flash_player_ax.exe" -dlm -install
    0001 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash10w.ocx
    0002 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.exe
    0003 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.dll
    0004 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
    0005 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
    0006 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183
    =X====== M/10.3.183.7 2011-09-1014-10-54.949 =========O====== M/10.3.183.7 2011-09-1014-21-57.215 ========
    0000 00000010 "C:\Users\Jill\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\5MC4DY1T\install_flash_player_10_active_x.exe"
    0001 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash10w.ocx
    0002 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.exe
    0003 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.dll
    0004 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
    0005 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
    0006 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183
    =X====== M/10.3.183.7 2011-09-1014-22-13.173 =========O====== M/10.3.183.7 2011-09-1018-08-14.860 ========
    0000 00000010 "C:\Users\Jill\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\5MC4DY1T\install_flash_player_10_active_x.exe"
    0001 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash10w.ocx
    0002 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.exe
    0003 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.dll
    0004 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
    0005 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
    0006 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183
    =X====== M/10.3.183.7 2011-09-1018-08-28.651 =========O====== M/10.3.183.7 2011-09-1018-18-04.868 ========
    0000 00000010 "C:\Users\Jill\AppData\Local\Temp\install_flash_player_ax.exe" -dlm -install
    0001 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash10w.ocx
    0002 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.exe
    0003 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_ActiveX.dll
    0004 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
    0005 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
    0006 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183
    =X====== M/10.3.183.7 2011-09-10+18-18-07.420 ========
    > Date: Sun, 11 Sep 2011 07:46:49 -0600
    From: [email protected]
    To: [email protected]
    Subject: Trouble with FP 10.3.183.7 upgrade - wasn't working and now doesn't download
    function(){return A.apply(null,[this].concat($A(arguments)))}
    >

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