Trouble with video calling

I can talk to someone but I can't see them

Hi,
Do they have a webcam plugged *and* sending video ? 
Hth
On ne regarde pas l'avenir dans un rétroviseur !
IMac Intel Core i3 3.2 GHz - RAM 12 GB - OS 10.10.3
Skype 7.8.391
Logitech usb headset or Jabra 250 bt

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