Trouble with video on 5G Ipod

I have re-encoded some of my own videos to MPEG4 format, and tried to add them to my ipod. I have added them to itunes just fine. They appear both in the Library and under Videos and they play just fine in itunes (and Quicktime too, for that matter). This leads me to believe that the file format is not the issue. Unfortunately, I still can't get them to transfer over to my ipod.
Under preferences, I have selected "automatically update all videos". I even tried adding all of the videos to a "recently added" playlist and then setting the preferences to "automatically update only selected playlists" (Recently Added), but still no luck.
One thing which I am curious about is that at the bottom of my itunes window where the information about space used and space remaining appears, there is a lock image next to "Free: 51 GB". The hold switch on the ipod is not on - I don't know if this lock image is even important.
I've been looking over the support docs for hours and none of them seem to address what seems to be the syncing issue that I am having. Every time I connect my ipod or try to "update" my ipod, it updates for about 20 seconds and then is finished, but with no videos transferred.
Thanks in advance for your help!
Dell Lattitude D800 Windows XP Pro

What software are you using to convert the videos to iPod format?
If you are using Quicktime Pro, or iTunes to do the conversion... then that is most likely where your problem lies.
Your source video files is probably muxed.
Neither QT Pro or iTunes has the ability to successfully encode a muxed video file with audio. You'll end up with video and no audio.
More information here:
iPod plays video but not audio of some exported files
You'll need to use some other third-party software to do the conversion. There's a handful of software available. Just search the forums and you'll find many titles mentioned.
I have had good experiences using MPEG Streamclip (Mac & Windows) and iSquint (Mac).

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