Trouble with VPN on HH5

hello,
i very recently changed provider to bt about 2 days ago and while i have been connecting all of my devices back up i hit trouble with my VPN server.
i have made my own firewall rule to allow 500 and 4500 to the VPN server so that i can connect externaly but the connection keeps on timing out. 
i can connect internaly with no problems but when i try externaly it always fails.
what could be causing this as i really need this working.

carbonjoker wrote:
hello,
i very recently changed provider to bt about 2 days ago and while i have been connecting all of my devices back up i hit trouble with my VPN server.
i have made my own firewall rule to allow 500 and 4500 to the VPN server so that i can connect externaly but the connection keeps on timing out. 
i can connect internaly with no problems but when i try externaly it always fails.
what could be causing this as i really need this working.
You will see that a number of people in this forum have been reporting problems with VPN and the HH5; there is also a firmware problem with some HH3. It is possible that you too have have come up against these difficulties.
However, I see that you are a new customer of BT and there are a couple of problems that BT puts in the way of customers of which you may not be aware.
Go to http://preferences.webaddresshelp.bt.com/selfcare/preferences.cgi and turn off BT address help; it is not compatible with VPN.
Also check that your address is not being shared http://btsupport.custhelp.com/app/answers/detail/a_id/44044/c/6433
Michael

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