Trouble with Zen Touch Butt

All of the sudden, my backwards and forwards buttons don't work, and I have to press hard on the OK button for it to work. Is this the death of my player, or is there an actual solution? Thanks in advance

Kvick,
Please follow these steps to access the recovery mode. If this is not working for you, please feel free to contact Customer Support for further assistance.

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    Message Edited by Nicos on 07-27-200703:43 AM
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