Troubled iPhone 4
I deleted a few apps and pictures to make room for a movie download. The movie was over, and now everything I touch on my iPhone 4 is outlined with a black box as syri tells me what it does and I can't unlock my phone. I don't have syri...
Hi Mausant,
Thanks for using Apple Support Communities. It sounds like VoiceOver may be enabled on your iPhone. This article has information on turning it off:
iOS: Configuring accessibility features
http://support.apple.com/kb/HT5018
Cheers,
- Ari
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ITunes connection/syncing trouble iPhone 4
I am trying to sync to my iTunes on my computer (Windows 7). When I plug my cell into my computer and open iTunes I receive the msg "This iPhone cannot be used because the Apple Mobile Device service is not started". I have active service with AT&T and have active internet service that is working properly. I called in but of course I have to pay to get help from anyone & can't afford it.
Refer this article to restart your Apple Mobile Devices Service
How to restart the Apple Mobile Device Service (AMDS) on Windows
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My itunes does not detect my iphone
Does anyone have any tips on how to get itunes to detect my iphone 4. Apple store just recently replaced a troubled iphone 4 that i had and now itunes does not detect the newly replaced one. I have the latest iTunes update.
Refer to the troubleshooting suggestions here:
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iMac spontaneously loses wifi in the middle of work, many times a day. Had been fine for a year and now much trouble. iPhone and iPad on same network do not have this trouble.
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HT201412 Touch screen input not responsive.
Touch screen input not responsive. Cannot slide to power off. Appear message "iCloud Backup: This ipad hasn't been backed up in 2 week. Backups happen when this ipad is plugged in, locked, and connected to wi-fi" Touch OK but nothing change. Does follow instruction but nothing works
Thank you for your help.
I did all of trouble shooting procedures but it did not work.
I called Apple Care and explained what kind of problem i had and they booked me up with Genius Bar @ Apple Retail Store.
I went to them last Saturday and they replace my troubled iPhone with the new.
they said it is very rare problem reported so far and i could be the first few ones.
it was no hassle and they all were very kindly listened to me.
anyway, problem solved with replacement and i was lucky to have back up for iPhone.
Anyone has same problem, call 800-MY-IPHONE and book yourself to nearest Genius Bar to get your iPhone served or replaced.
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I'm having trouble updating my iphone 4 since i updated to 4.3.3 i can't update it anymore. initially itunes would let me go so far as downloadin the new software then an error poped up as soon as the download finished, and now when i connect it to my itunes, itunes freezes for about 5 minutes then says something like "could not load sync service, reconnect or try again later" any ideas on what i shud do?
Did you try to connect in recovery mode? iPhone and iPod touch: Unable to restore
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I'm now having trouble getting mac mail to work on my mac. The mobile me account works great on iphone and ipad but it won't connect to my mail account. Password is correct. What else can I do? Using OS10.68
HI,
The Apple IDs from @mac.com and @me.com (Older MobileMe and more recent iCloud Names) are also Valid AIM Screen names.
Any other sort of Apple ID is not a Valid AIM Name.
A Google ID that is associated with Google Mail Account (And has "Talk" enable on your Google Settings) can be used in iChat as Jabber Name/ID. (Google Run Jabber server).
Jabber and AIM are different IM Services and it is not easy or straight forward to add Buddies from one Service to the Buddy List of another. (As A Starting point consider it "impossible")
iChat 4 and 5 have links to the registration page of @Mac.com here with a "Get an iChat Account" button in the add (Account) screen (You select @mac.com or MobileMe and then press the Button - Choosing AIM and then pressing the button used to lead to the AIM registration page but AIM moved their page).
Apple IDs can be any valid email (or an @mac.com or iCloud registration)
Therefore you could make a Google ID into an Apple ID.
However this will not be a valid AIM Screen Name the way @mac.com or MobileMe/iCloud ones are.
Valid AIM Screen Names in Table (pic)
7:46 PM Monday; December 5, 2011
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
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G4/1GhzDual MDD (Leopard 10.5.8)
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Trouble adding printer to HP ePrint Home and Biz iPhone app - can't find printer's email address
I'm trying to connect my HP Photosmart c6380 to my iPhone. I already downloaded the app and my printer is connected to my wireless network, as is my iPhone, but I can't add my printer to the app.
When I go to "Manage ePrinters" and try to add a printer with the + button I see 3 choices:
Add ePrinter from list: "No ePrinters available"
Add Manually: I can't find the printer's email address even using the instructions found at the ePrint center.
Add from WiFi Network: My printer isn't shown in this list so it does not support auto discovery.
So I'm guessing that if I could just find my printer's email address that would connect it to my iPhone for wireless printing, but I can't for the life of me find it.
Any help is greatly appreciated.
Thanks.
This question was solved.
View Solution.Hello amybett,
I have bad news and good news. The bad news is that your printer is not Airprint/ePrint capable. However, the good news is that with the HP ePrint Home and Biz iPhone app it does not need to be Airprint/Eprint capable, as long as it is connected to the same network as your phone.
Here are the steps you will want to take to print something:
1. Setup the app by completing the email registration and entering the code (which I believe you have).
2. Select the item you wish to print using the menu in the app (Photo Albums, Saved Files, Web Browser, etc.).
3. Once you select the item you should see the item and a large "Print" button under it.
4. If the printer you want to print to is not listed above the "Print" button, select the icon on the right (wrench/computer) and select the printer you wish to use (along with other settings).
5. Tap on the "Back" button in the top left corner, then tap "Done" (blue button in the top right corner), and then tap the "Print" button to print your item.
Let me know if you are still having trouble after following the guide above.
If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution -
I am having trouble removing songs from my iPhone. i have unchecked songs in the library on my mac, but they still show up on phone after syncing. how do I remove them?
Hi asims01,
Welcome to the Support Communities!
The information below may be able to answer your questions about how to delete songs from your iPhone:
Deleting songs downloaded to your device
Tap the Music app.
Tap More > Songs at the bottom.
Scroll or search for the song you would like to delete from your device.
Swipe right to left on the song, and then tap Delete.
Note: You must be in Artists, Songs, or Albums view to delete songs from your device. Deleting from a playlist won't remove a song from your iOS device.
Also, this information can be found on page 64 of the iPhone User Guide for iOS 7
http://manuals.info.apple.com/MANUALS/1000/MA1565/en_US/iphone_user_guide.pdf
Remove a song from iPhone. Tap Songs, swipe the song, then tap Delete. The song is deleted from iPhone, but not from your iTunes library on your Mac or PC, or from iCloud.
If you have iOS 7, this will delete the song from local storage, but the song will still appear with a cloud symbol in the Music app, as you've noticed. To hide the iTunes in the Cloud purchases, navigate to Settings > iTunes & App Store, and disable "Show All: Music”
There may be a few orphaned songs on your iPhone that were partially downloaded or corrupted in some way. If that is the case, you can erase all of the music from your phone. Follow the instructions below and select the Music app under Usage:
iPhone, iPad, and iPod: Understanding capacity
http://support.apple.com/kb/ht1867
I hope this information helps ....
- Judy -
Hi, I am having trouble getting an album to download. I have tried it on both my iPhone and laptop through iTunes but neither works. I am wondering if it could be the size of the album stopping it downloading (212 Tracks) Any Ideas?
These alerts occur due to timeouts or conflicts trying to write a file during download.
If you encounter this issue while while downloading something from the iTunes Store:
Delete your iTunes Downloads folder, located in:
Mac OS X: ~/Music/iTunes/iTunes Media/Downloads Note: "iTunes Media" may appear as "iTunes Music. Also, the tilde (~) refers to your Home directory.
After locating your iTunes Downloads folder:
Quit iTunes.
Delete the Downloads folder on your computer.
Open iTunes.
Choose Store > Check for Available Downloads.
Enter your account name and password.
Also review this support aticle as it might be causing due to internet connection: http://support.apple.com/kb/ts1368
Hope this helps. -
Hi! I'm just having a little trouble when it comes to battery charging of my iPhone 5 with its new iOS 7! It doesn't indicates that the battery is fully charge unlike the old version of iOS! I already read some reviews and discussion about this. They said that the lightning bolt should pulsate when charging but it's not!
Thanks for the replies. It took a while not hearing anything so thought I was alone. I have done many of the suggestions already. The key here is that it occurs on both phones with apps, and phones still packaged in a box.
A Genius Bar supervisor also checked his Verizon data usage log and found the same 6 hour incremental use. Suprisingly, he did not express much intrigue over that. Maybe he did, but did not show it.
I think the 6 hour incremental usage is the main issue here. I spoke with Verizon (again) and they confirmed that all they do is log exactly when the phone connected to the tower and used data. The time it records is when the usage started. I also found out that the time recorded is GMT.
What is using data, unsolicited, every 6 hours?
Why does it change?
Why does it only happen on the iPhone 5 series and not the 4?
Since no one from Apple seems to be chiming in on this, and I have not received the promised calls from Apple tech support that the Genius Bar staff said I was suppose to receive, it is starting to feel like something is being swept under the rug.
I woke up the other day with another thought ... What application would use such large amounts of data? Well ... music, video, sound and pictures of course. Well ... what would someone set automatically that is of any use to them? hmmm ... video, pictures, sound. Is the iPhone 5 succeptible to snooping? Can an app be buried in the IOS that automatically turns on video and sound recording, and send it somewhere ... every 6 hours? Chilling. I noted that the smallest data usage is during the night when nothing is going on, then it peaks during the day. The Genius Bar tech and I looked at each other when I drew this sine wave graph on the log print outs during an appointment ... -
Hi
I have a new powerbook and want to give my girlfriend my old G4 power book, she has a new iphone 5s, and wants to create a new itunes/apple id. When i try to de authorize the G4 and sign in with her new apple ID it says bad password, how can i release the G4 from my cluster of authorized apples and make her the owner so she can download music and more importantly sync her music with her phone, she only has 3 songs on her iphone, and loaded all her CD's into the g4 but cant sync, im no dummy and this shouldnt be hard, but its driving me crazy!!!!!!
thx u so much for your time heeeellppppp.Perhaps, as we have the same music tastes, for now i should just authorize her phone to my power book just to sync music, not pics, contacts etc? I'd hate to overright her contacts etc lol????
HELP !!!I want to give my old apple to my girlfriend, SO SHE CAN PLUG IN HER NEW IPHONE, CREATE AN APPLE ID AND USE MY OLD LAPTOP TO DOWNLOAD itunes music, but im having trouble deautherizing it, and making her the OWNER, IF you get my drift, how to i mak -
Hi, I have the iphone 4s and just bought an ebook for ibook, trouble is the font is so tiny I can't read it and the font sizer is not working? Please help!
Hello Glittergirl68,
Thank you for using Apple Support Communities.
It sounds like the function to reseize the Font in an iBook is not functioning properly.
I recommend a few things here. First close all the apps that are running in the background:
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
From: iOS: Force an app to close
http://support.apple.com/kb/ht5137
When you have done that, restart the phone, and try again.
If the issue persists, I would follow these steps from the article:
iOS: Troubleshooting apps purchased from the App Store
http://support.apple.com/kb/TS1702
2. Check for app updates
You can setup apps to update automatically in Settings > iTunes & App Store, but make sure that your apps are up to date:
Open the App Store and tap Updates. If updates are available, tap Update All.
If prompted, enter your iTunes Store account information. App Store will then download and install the app updates.
Note: Some apps may require a Wi-Fi connection to update.
3. Install another app from the App Store
If none of your user-installed apps will launch, there could be an issue with Apple ID authorization. Download and install an app that isn't already installed on your device to reset this information. You can also remove an app from your iOS device and download it again from the App Store or sync the app from your computer.Note: If you have installed apps using multiple Apple ID accounts, you may need to perform this step for each account.
4. Restart the app
If the issue affects only a single app, try closing just that app.
5. Restart your device
Turn the device off and on.
6. Reinstall the affected app
Remove the app from your device and reinstall it:
Tap and hold any app icon on the Home Screen until the icons start to wiggle and show a small "x" in the top-right corner of the app.
Tap the "x" in the corner of the app you want to delete.
Tap Delete to remove the app and all of its data from your device.
Press the Home button.
Go to the App Store.
Search for the app and then download it again.
All the very best,
Sterling -
I am trying to share calendars with my husband (using Google calendars). He can see my calendars, but I am having trouble seeing his. We both use iPhones. We both have company email addresses. I have had to install and uninstall my gmail info on my iPhone multiple times due to errors sending and receiving emails from my company email address on my phone. For some reason, all of my emails are getting stuck in my outbox when my gmail account is installed on my phone. When I delete it, my emails get sent automatically. This is really annoying! I would do without the gmail account, but I need to share calendars with my husband. How do I fix this?
If you have two-step verification turned on in your email account, you'll have to log in with a browser and turn it off.
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I am having trouble with app updates on my iOS 5 iPhone never getting beyond the "waiting" state.
I am having trouble with app updates on my iOS 5 iPhone never getting beyond the "waiting" state. I have tried signing out/in of my account, rebooting and removing/re-installing the apps. This started shortly after going to iOS 5 but I am not certain if that is related. All updates that I try now are stuck in "waiting". I also tried removing the apps and then installing via iTunes desktop sync with no improvement. The only thing that I have not tried so far is a restore to a prior iPhone backup. I have not been able to find anything to indciate what the updates on waiting on. There is plenty of space on the iPhone (16gb available). Any suggestions on what to try next?
Hello there, Missy.
First thing I would recommend is to check your downloads queue to make sure there is not an interrupted download per the following Knowledge Base article:
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725
If your download was interrupted using your iPhone, iPad, or iPod touch
1. From the Home screen, tap the iTunes app.
2. For iPhone or iPod touch, tap More > Downloads. For iPad, tap Downloads.
3. Enter your account name and password if prompted.
4. Tap the blue download arrow to resume.
If you can't complete the download on your iOS device, you can download it in iTunes on your Mac or PC and then sync it to your iOS device. You can also transfer purchases from your iPhone, iPad, or iPod to a computer.
For Apps, you can also try tapping on the application icon to resume the download, as outline in this featured discussion:
App updates won't download on my...: Apple Support Communities
https://discussions.apple.com/thread/4111336
Try tapping the App, so that it changes to Paused instead of Waiting, then tap it again to resume the install.
Make sure you don't have any paused downloads in other apps either, like the App Store or iTunes Store.
If that doesn't do it, try resetting or restoring the iPhone.
via whatheck
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
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