Troubles for ordering a recovery media online

Dear moderator
I didnt succeed in ordering a recovery media online because of the step 2. In such step is requested by the system to fill the blank field with the last 4 characters. In fact, that's a little strange, because my Toshiba Lap Top's Model Part-Number is composed of 12 characters and the first nine characters are pre-filled automatically by the system after the step 1 have finished. So, it's missing 3 CHARACTERS, not 4. After that, It appears the following message: "Part number does not match serial number. Please verify it’s correct, and try again. Hint: Use zero instead of letter "O", and digit "1" (one) instead of letter "L"".
I followed the hint and nothing changed. I tried every combinations of characters it's possible to imagine and didnt work. 
I urgently need a Recovery Media because my hard drive recovery partition has been deleted (I don't know how) and I have to recover hard drive and system.
Thanks for your atention.
Andre Marinho
Solved!
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    {------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
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