Troubles with activating trial version of illustrator CC

Hi there!
I know this question came up many times, but none of the answers posted fix my problem.
I'm using CC account from my work, we have a business pay monthly plan. Therefore we don't have actual serial number, but various CC programmes have been installed on various work computers and they work in full version, as they should on a monthly subscription basis. However when I downloaded Creative Cloud on my computer and then proceeded to download Illustrator I can only choose trial. I initially did download the trial, thinking it will activate once I open Illustrator but it asked me to activate the product by inserting serial number. Proposed solutions I found, like clicking 'License This Software' and then clicking sign in and signing with my account, don't work and every time I just get taken to the insert serial window. We thought it might be some error so I uninstalled Illustrator and downloaded it again and then it didn't even give me trial, it straight away tells me that trial has expired (earlier I had 26days left) and I should buy the product, which, when I click it, takes me to the website with subscription plans. Now I tried uninstalling and installing again, uninstalling whole creative cloud software and installing again, downloading Illustrator from scratch and it doesn't fix anything. I also tried logging in on another account and the same thing happens. I'm on mac, running OS X 10.9.5.

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