Troubles with Circuit Wiz Pro app crashing

I have an instructor that purchased Circuit Wiz Pro app and every time he tries to run it crashes

mrobumc wrote:
I mean crashing 3-4 times per event and losing ALL of my work. Today is about my last straw . . . I've worked for a couple of hours and it crashed and I lost all of my work YET AGAIN.
Final Cut X saves your changes as you make them, so how have you lost any work? Final Cut sometimes hangs and I have to restart it but I have never lost any work.
AND LET ME ADD THAT PAID SUPPORT WILL COST ME $800!
What paid support is that?

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