Troubles with using my subscription

Dear Adobe
I have bought a subscription for 1 year for school on "academicdownload.com".
I have paid and received my code.
I entered the code, and downloaded the 'CreativeCloudSet-Up.exe'.
I was unable to log in with my password/e-mail adress. I pressed forgot password and it said it has sent an e-mail, but I never received any.
So I tried re-registering, I tried to re-enter the code, but the code has been claimed!
(Somehow I was able to enter the e-mail adress again which I registered with earlier, so maybe I registered the code with the wrong e-mail adress?)
I cannot use my code anymore, and I really need these programs as soon as possible for school.
I can provide pictures of my purchase etc.
Please help me!
Meindert Stijfhals
The proof I've bought it:
http://prntscr.com/2qmu7m
http://prntscr.com/2qmuly
The e-mail I reregistered with is [email protected] (I have no subscription, and code has been used)

This is a public forum, not direct Adobe support (so you should NEVER post personal information)
Next link has a "Chat Now" button near the bottom
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

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