Troublesho​oting BIS in BB storm 2 9550

Question

My Blackberry Storm 2 9550 is not able to get EDGE on the phone so i am not able to use BIS it was previously on Verizon but I unlocked it.It was working properly but after six months of purchase.I am not able to register neither on vodafone server nor on blackberry or host routing table, service books are also not available.... I tried it with other sim cards of different service providers then to it is not working.I tried each and everything which service provider told like battery pull,restart,security wip etc.Please HEL ME

Answer 1

I"m not fully understanding the words you are posting, so let's see if I am interpreting correctly:
1) You have a VZW 9550
2) The 9550 is unlocked from VZW, as validated by this:
http://blackberryfaq.com/index.php/How_do_I_determ​ine_if_my_BlackBerry_is_%22unlocked%22%3F
3) You have a SIM from Vodafone India, that you wish to use in the 9550, locally in India
4) It worked fine for 6 months on Vodafone India, but has recently stopped working
If I have that correct, here is what I suspect happened. When you unlocked it and put the Vodafone India SIM into it, it properly registered to Vodafone India. But, your BIS-level services did not get shut down from VZW. Sometimes this happens...a carrier may not immediately shut down your BIS services when you move onto a different carrier. And some carriers allow the BIS services to function, even though they are traversing to a different carrier. Once VZW caught up, they finally shut down your BIS service since you'd not been paying them for those services.
Consequently, what you now need to do is to get your BIS services working directly from Vodafone India. And that is where the challenge will lie. The 9550 is capable of both CDMA and GSM services...it has a multi-function radio. Clearly, since it was working via Vodafone India for those 6 months, you have it properly configured to operate on that network. But, until you can activate BIS services from the Vodafone India network, you will have no ability to receive BIS services from them.
If you indeed have a BIS-level account from Vodafone India, then that's only the first step in getting this working. The next step is obtaining the Service Books from Vodafone India (you previously had them from VZW, but when they shut down your BIS account, the Service Books were automatically removed from your BB). Even if the BIS account at Vodafone India is fully functional, the Service Books must still reside on the BB in order to actually use the service. And the Service Books come from the carrier. Most carriers will only deliver Service Books to BB models that they natively support...so if Vodafone India does not support the 9550, then they will not push the Service Books to you.
There are tedious and manual methods to obtain the necessary Service Books, but please first clarify if all of the above that I have written to you is accurate.
Oh...one more thing...are your voice-level services, from Vodafone India, working fine still?
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
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