Troublesho​oting issues using the BlackBerry Virtual Expert
Posted originally on the Inside BlackBerry Help Blog
Does your BlackBerry need a health assessment? Are you considering a repair? If so, check out the BlackBerry Virtual Expert (BBVE), a simple, self-guided diagnostic app for BlackBerry smartphones.
Depending on what type of smartphone you are using, you can run tests to help identify if an issue is occurring and get recommendations on how to solve the problem.
To help you get started with BBVE, here’s a quick overview of how to use this app and what to do if a tests fails.
How to use the BlackBerry Virtual Expert
If you are using BlackBerry 10 OS version 10.2.1, BlackBerry Virtual Expert is built in and can be found by opening the Help app followed by tapping Testing along the bottom toolbar. Within this screen, tap Try this now to open BBVE.
For smartphones running BlackBerry OS version 10.2 or earlier, or BlackBerry OS version 7.1 and earlier, to use BBVE you need to install it first.
To do this, open BlackBerry World on your smartphone and search for “BlackBerry Virtual Expert,” or use the following steps to scan a barcode. After installation is complete, look for the BBVE icon that appears on your home screen.
Open BlackBerry World.
Complete one of the following:
If your smartphone is running BlackBerry 10 OS, swipe down from the top of the screen and tapScan Barcode.
If your smartphone is running BlackBerry OS version 7.1 or earlier, press the Menu key followed by Scan a Barcode.
Scan the following barcode and tap Download.
After opening the BBVE, the Health tab appears by default which allows you to identify basic details about your smartphone and quickly access specific settings.
If you select Tests along the bottom toolbar, you can run all of the available tests at once or test a specific feature. To test everything at once, tap All Tests or select a specific feature or function you’d like to test.
If you have concerns about your headphone jack for example, select Audio Test to run a variety of audio-related tests, or optionally select Choose A Test followed by tapping on the specific test you’d like to run.
When you start testing a feature, follow the instructions displayed on your smartphone and complete the required actions followed by recording a result: Pass , Skip , or Fail . When all of the selected tests are completed you are shown your results indicating what passed, what tests were skipped, and of course, any tests that may have failed.
One of the BBVE tests failed! Help!
Should a test fail while using BBVE, after reviewing the suggestions on the Results tab, here are a few things you can do to help get an issue resolved efficiently.
Step 1 – Summarize the issue
Creating a summary of the issue you are encountering and recording what troubleshooting steps you have already taken is a great step that helps our support teams better assist you. In addition to creating a summary, obtain your BlackBerry smartphone details using the steps below.
If you are using a BlackBerry 10 smartphone, to identify your OS version, tap Settings > About and in theCategory drop-down list, select OS. To identify your PIN, tap Settings > About and in the Category drop-down list, select Hardware.
If you are using a BlackBerry OS smartphone, check out this post for help identifying this information.
Step 2 – Back up your device
When you contact support for a potential repair issue, they will guide you through this process, so doing this before you contact support can help speed things along.
If you are using a BlackBerry 10 smartphone, download and install BlackBerry Link for PC or Mac so you can back up your smartphone. For help backing up and restoring your smartphone data, please review the BlackBerry Link User Guide for PC or Mac.
If you are using a BlackBerry OS device, download BlackBerry Desktop Software to back up your smartphone. For help backing up and restoring your data, review the BlackBerry Desktop Software user guide (PC, Mac).
Step 3 – Use self-service support options
Join the BlackBerry Support Community Forums and create a new post about your issue. Be sure to include the summary you created in step 1 because this allows community members to suggest alternative steps that may help resolve the issue you are encountering.
Review and search the BlackBerry Knowledge Base for a support article that may provide a solution to the issue you are encountering.
Step 4 – Contact your service provider or visit a BlackBerry Expert Center
If you are still unable to resolve the issue, consider contacting your service provider or BlackBerry Expert Center for additional assistance. As mentioned earlier, having your smartphone details and a summary of troubleshooting performed will help out whoever is assisting you with the issue.
For help contacting your service provider, search using your favorite browser for your service provider’s support website.
Depending on where you are located, you may have the option of visiting a BlackBerry Expert Center. For help finding a BlackBerry Expert Center near you, check out the following link: Find help at a BlackBerry Expert Center.
Frequently asked questions
Why does BlackBerry Virtual Expert need permission X, Y & Z?
For BBVE to perform specific tests, select permissions must be enabled the first time you open BBVE. You can optionally disable some or all permissions but keep in mind any tests requiring disabled permissions will not work. If you run a test that requires a specific permission such as the ability to use the camera, you will receive a notification to update your permission settings.
What tests does BBVE include?
Depending on which type of BlackBerry model you are using, available tests include:
Touch Screen
Display
USB Port
Main Keypad
Keyboard
Side keys
Slider
Cameras
Camera Flash
Receiver Speaker
Loudspeaker
Stereo Loudspeaker
Stereo Headset
Microphone
Vibrator Bluetooth
Status LED
Gyroscope
Accelerometer
Orientation Sensors
HDMI Connector
USB Connector
SIM Card Connector
SD Card Connector
Wireless Charger
GPS hardware
Light Sensor
Proximity Sensor
Wi-Fi
Where can I learn more about BlackBerry Virtual Expert?
If you are using a BlackBerry 10 smartphone, check out our web-based training for an interactive overview of how to use this application or use the Help app on your smartphone and search for “BlackBerry Virtual Expert.”
Did someone help you? Click Like! Did a post solve your issue? Click Accept as Solution!
Follow me on Twitter or Google+ and subscribe to the Inside BlackBerry Help Blog
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Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
BESAdmin's, please make a signature with your BES environment info.
SIM Free BlackBerry Unlocking FAQ
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<br />
<br />
com.crystaldecisions.sdk.occa.report.lib.ReportSDKException: Could not Add Object.
java.lang.ExceptionInInitializerError---- Error code:-2147215362 Error code name:unknownError
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at com.businessobjects.crystalreports.designer.core.commands.ReportCommand.throwExecFailure(ReportCommand.java:253)
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at org.eclipse.ui.internal.JFaceUtil$1.run(JFaceUtil.java:49)
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at org.eclipse.jface.util.DelegatingDropAdapter.drop(DelegatingDropAdapter.java:209)
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at org.eclipse.swt.widgets.EventTable.sendEvent(EventTable.java:84)
at org.eclipse.swt.widgets.Widget.sendEvent(Widget.java:1053)
at org.eclipse.swt.widgets.Widget.sendEvent(Widget.java:1077)
at org.eclipse.swt.widgets.Widget.sendEvent(Widget.java:1062)
at org.eclipse.swt.widgets.Widget.notifyListeners(Widget.java:774)
at org.eclipse.swt.dnd.DropTarget.Drop(DropTarget.java:456)
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at org.eclipse.swt.dnd.DragSource.access$0(DragSource.java:289)
at org.eclipse.swt.dnd.DragSource$1.handleEvent(DragSource.java:172)
at org.eclipse.swt.widgets.EventTable.sendEvent(EventTable.java:84)
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at org.eclipse.ui.internal.Workbench$7.run(Workbench.java:671)
at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:332)
at org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Workbench.java:664)
at org.eclipse.ui.PlatformUI.createAndRunWorkbench(PlatformUI.java:149)
at org.eclipse.ui.internal.ide.application.IDEApplication.start(IDEApplication.java:115)
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at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:369)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:179)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:619)
at org.eclipse.equinox.launcher.Main.basicRun(Main.java:574)
at org.eclipse.equinox.launcher.Main.run(Main.java:1407)
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at com.businessobjects.reports.sdk.JRCCommunicationAdapter.if(SourceFile:741)
at com.businessobjects.reports.sdk.JRCCommunicationAdapter.a(SourceFile:167)
at com.businessobjects.reports.sdk.JRCCommunicationAdapter$2.a(SourceFile:529)
at com.businessobjects.reports.sdk.JRCCommunicationAdapter$2.call(SourceFile:527)
at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)
at com.businessobjects.crystalreports.designer.core.util.thread.ExecutorWithIdleProcessing$3.doWork(ExecutorWithIdleProcessing.java:182)
at com.businessobjects.crystalreports.designer.core.util.thread.AbstractCancellableRunnable.run(AbstractCancellableRunnable.java:69)
at com.businessobjects.crystalreports.designer.core.util.thread.PriorityTask.run(PriorityTask.java:75)
at com.businessobjects.crystalreports.designer.core.util.thread.PriorityCompoundCancellableRunnable.runSubtask(PriorityCompoundCancellableRunnable.java:187)
at com.businessobjects.crystalreports.designer.core.util.thread.PriorityProgressAwareRunnable.runSubtask(PriorityProgressAwareRunnable.java:90)
at com.businessobjects.crystalreports.designer.core.util.thread.PriorityCompoundCancellableRunnable.doWork(PriorityCompoundCancellableRunnable.java:144)
at com.businessobjects.crystalreports.designer.core.util.thread.AbstractCancellableRunnable.run(AbstractCancellableRunnable.java:69)
at com.businessobjects.crystalreports.designer.core.util.thread.ExecutorWithIdleProcessing$IdleTask.run(ExecutorWithIdleProcessing.java:320)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Caused by: java.lang.ExceptionInInitializerError
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at sun.reflect.NativeConstructorAccessorImpl.newInstance(Unknown Source)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)
at java.lang.reflect.Constructor.newInstance(Unknown Source)
at java.lang.Class.newInstance0(Unknown Source)
at java.lang.Class.newInstance(Unknown Source)
at com.crystaldecisions.reports.queryengine.driverImpl.jdbc.JDBCConnection.do(Unknown Source)
at com.crystaldecisions.reports.queryengine.driverImpl.jdbc.JDBCConnection.Open(Unknown Source)
at com.crystaldecisions.reports.queryengine.JDBConnectionWrapper.Open(SourceFile:123)
at com.crystaldecisions.reports.queryengine.Connection.br(SourceFile:1771)
at com.crystaldecisions.reports.queryengine.Connection.bs(SourceFile:491)
at com.crystaldecisions.reports.queryengine.Connection.t1(SourceFile:2978)
at com.crystaldecisions.reports.queryengine.Table.u7(SourceFile:2403)
at com.crystaldecisions.reports.dataengine.datafoundation.AddDatabaseTableCommand.new(SourceFile:529)
at com.crystaldecisions.reports.common.CommandManager.a(SourceFile:71)
at com.crystaldecisions.reports.common.Document.a(SourceFile:203)
at com.businessobjects.reports.sdk.requesthandler.f.a(SourceFile:175)
at com.businessobjects.reports.sdk.requesthandler.DatabaseRequestHandler.byte(SourceFile:1079)
at com.businessobjects.reports.sdk.JRCCommunicationAdapter.do(SourceFile:1167)
at com.businessobjects.reports.sdk.JRCCommunicationAdapter.if(SourceFile:661)
... 16 more
Caused by: java.lang.SecurityException: sealing violation: package org.apache.derby.impl.store.access.sort is sealed
at java.net.URLClassLoader.defineClass(Unknown Source)
at java.net.URLClassLoader.access$000(Unknown Source)
at java.net.URLClassLoader$1.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.net.URLClassLoader.findClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at java.lang.ClassLoader.defineClass1(Native Method)
at java.lang.ClassLoader.defineClassCond(Unknown Source)
at java.lang.ClassLoader.defineClass(Unknown Source)
at java.security.SecureClassLoader.defineClass(Unknown Source)
at java.net.URLClassLoader.defineClass(Unknown Source)
at java.net.URLClassLoader.access$000(Unknown Source)
at java.net.URLClassLoader$1.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.net.URLClassLoader.findClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at java.lang.Class.forName0(Native Method)
at java.lang.Class.forName(Unknown Source)
at org.apache.derby.impl.services.monitor.BaseMonitor.getImplementations(Unknown Source)
at org.apache.derby.impl.services.monitor.BaseMonitor.getDefaultImplementations(Unknown Source)
at org.apache.derby.impl.services.monitor.BaseMonitor.runWithState(Unknown Source)
at org.apache.derby.impl.services.monitor.FileMonitor.<init>(Unknown Source)
at org.apache.derby.iapi.services.monitor.Monitor.startMonitor(Unknown Source)
at org.apache.derby.iapi.jdbc.JDBCBoot.boot(Unknown Source)
at org.apache.derby.jdbc.EmbeddedDriver.boot(Unknown Source)
at org.apache.derby.jdbc.EmbeddedDriver.<clinit>(Unknown Source)
... 36 more
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If anyone can help me figure out what I am doing wrong, it would be much appreciated.
Edited by: cehowell on Jan 28, 2011 3:34 PMTed,
When I connect to the Derby database in Eclipse using the embedded driver, I can successfully drag and drop tables to create a report. This driver uses the derby.jar file and has no package sealing violations popping up.
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<br/>
When specifying a driver for a new derby database in Eclipse, the default Derby client driver expects to use the derbyclient.jar driver file. If I only specify this as the driver file this is the error I get:
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<br/>
<br/>
<code>
java.lang.ClassNotFoundException: org.apache.derby.jdbc.EmbeddedDriver
at java.net.URLClassLoader$1.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.net.URLClassLoader.findClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at java.net.FactoryURLClassLoader.loadClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at com.businessobjects.crystalreports.designer.dseintegration.DataAccessHelper.setupJRCConfiguration(DataAccessHelper.java:124)
at com.businessobjects.crystalreports.designer.dseintegration.DataAccessHelper.createTable(DataAccessHelper.java:188)
at com.businessobjects.crystalreports.designer.dseintegration.DataAccessHelper.createTable(DataAccessHelper.java:78)
at com.businessobjects.crystalreports.designer.dseintegration.TableCreationFactory.getNewObject(TableCreationFactory.java:116)
at com.businessobjects.crystalreports.designer.dseintegration.DSEDropHandler.drop(DSEDropHandler.java:103)
at org.eclipse.jface.util.DelegatingDropAdapter$3.run(DelegatingDropAdapter.java:211)
at org.eclipse.core.runtime.SafeRunner.run(SafeRunner.java:42)
at org.eclipse.ui.internal.JFaceUtil$1.run(JFaceUtil.java:49)
at org.eclipse.jface.util.SafeRunnable.run(SafeRunnable.java:175)
at org.eclipse.jface.util.DelegatingDropAdapter.drop(DelegatingDropAdapter.java:209)
at org.eclipse.swt.dnd.DNDListener.handleEvent(DNDListener.java:90)
at org.eclipse.swt.widgets.EventTable.sendEvent(EventTable.java:84)
at org.eclipse.swt.widgets.Widget.sendEvent(Widget.java:1053)
at org.eclipse.swt.widgets.Widget.sendEvent(Widget.java:1077)
at org.eclipse.swt.widgets.Widget.sendEvent(Widget.java:1062)
at org.eclipse.swt.widgets.Widget.notifyListeners(Widget.java:774)
at org.eclipse.swt.dnd.DropTarget.Drop(DropTarget.java:456)
at org.eclipse.swt.dnd.DropTarget$3.method6(DropTarget.java:258)
at org.eclipse.swt.internal.ole.win32.COMObject.callback6(COMObject.java:119)
at org.eclipse.swt.internal.ole.win32.COM.DoDragDrop(Native Method)
at org.eclipse.swt.dnd.DragSource.drag(DragSource.java:363)
at org.eclipse.swt.dnd.DragSource.access$0(DragSource.java:289)
at org.eclipse.swt.dnd.DragSource$1.handleEvent(DragSource.java:172)
at org.eclipse.swt.widgets.EventTable.sendEvent(EventTable.java:84)
at org.eclipse.swt.widgets.Widget.sendEvent(Widget.java:1053)
at org.eclipse.swt.widgets.Display.runDeferredEvents(Display.java:4066)
at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3657)
at org.eclipse.ui.internal.Workbench.runEventLoop(Workbench.java:2640)
at org.eclipse.ui.internal.Workbench.runUI(Workbench.java:2604)
at org.eclipse.ui.internal.Workbench.access$4(Workbench.java:2438)
at org.eclipse.ui.internal.Workbench$7.run(Workbench.java:671)
at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:332)
at org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Workbench.java:664)
at org.eclipse.ui.PlatformUI.createAndRunWorkbench(PlatformUI.java:149)
at org.eclipse.ui.internal.ide.application.IDEApplication.start(IDEApplication.java:115)
at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:110)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:79)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:369)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:179)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:619)
at org.eclipse.equinox.launcher.Main.basicRun(Main.java:574)
at org.eclipse.equinox.launcher.Main.run(Main.java:1407)
</code>
<br/>
<br/>
<br/>
and:
<br/>
<br/>
<br/>
<code>
com.crystaldecisions.sdk.occa.report.lib.ReportSDKException: Could not Add Object.
Unexpected database connector error---- Error code:-2147215362 Error code name:unknownError
at com.crystaldecisions.sdk.occa.report.lib.ReportSDKException.throwReportSDKException(ReportSDKException.java:65)
at com.businessobjects.crystalreports.designer.core.commands.ReportCommand.throwExecFailure(ReportCommand.java:253)
at com.businessobjects.crystalreports.designer.core.commands.ReportCommand.internalDoCommand(ReportCommand.java:126)
at com.businessobjects.crystalreports.designer.core.commands.ReportCommand.execute(ReportCommand.java:237)
at com.businessobjects.crystalreports.designer.uibase.gef.commands.CoreCommand.execute(CoreCommand.java:70)
at com.businessobjects.crystalreports.designer.dseintegration.DSEDropHandler.drop(DSEDropHandler.java:114)
at org.eclipse.jface.util.DelegatingDropAdapter$3.run(DelegatingDropAdapter.java:211)
at org.eclipse.core.runtime.SafeRunner.run(SafeRunner.java:42)
at org.eclipse.ui.internal.JFaceUtil$1.run(JFaceUtil.java:49)
at org.eclipse.jface.util.SafeRunnable.run(SafeRunnable.java:175)
at org.eclipse.jface.util.DelegatingDropAdapter.drop(DelegatingDropAdapter.java:209)
at org.eclipse.swt.dnd.DNDListener.handleEvent(DNDListener.java:90)
at org.eclipse.swt.widgets.EventTable.sendEvent(EventTable.java:84)
at org.eclipse.swt.widgets.Widget.sendEvent(Widget.java:1053)
at org.eclipse.swt.widgets.Widget.sendEvent(Widget.java:1077)
at org.eclipse.swt.widgets.Widget.sendEvent(Widget.java:1062)
at org.eclipse.swt.widgets.Widget.notifyListeners(Widget.java:774)
at org.eclipse.swt.dnd.DropTarget.Drop(DropTarget.java:456)
at org.eclipse.swt.dnd.DropTarget$3.method6(DropTarget.java:258)
at org.eclipse.swt.internal.ole.win32.COMObject.callback6(COMObject.java:119)
at org.eclipse.swt.internal.ole.win32.COM.DoDragDrop(Native Method)
at org.eclipse.swt.dnd.DragSource.drag(DragSource.java:363)
at org.eclipse.swt.dnd.DragSource.access$0(DragSource.java:289)
at org.eclipse.swt.dnd.DragSource$1.handleEvent(DragSource.java:172)
at org.eclipse.swt.widgets.EventTable.sendEvent(EventTable.java:84)
at org.eclipse.swt.widgets.Widget.sendEvent(Widget.java:1053)
at org.eclipse.swt.widgets.Display.runDeferredEvents(Display.java:4066)
at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3657)
at org.eclipse.ui.internal.Workbench.runEventLoop(Workbench.java:2640)
at org.eclipse.ui.internal.Workbench.runUI(Workbench.java:2604)
at org.eclipse.ui.internal.Workbench.access$4(Workbench.java:2438)
at org.eclipse.ui.internal.Workbench$7.run(Workbench.java:671)
at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:332)
at org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Workbench.java:664)
at org.eclipse.ui.PlatformUI.createAndRunWorkbench(PlatformUI.java:149)
at org.eclipse.ui.internal.ide.application.IDEApplication.start(IDEApplication.java:115)
at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:110)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:79)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:369)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:179)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:619)
at org.eclipse.equinox.launcher.Main.basicRun(Main.java:574)
at org.eclipse.equinox.launcher.Main.run(Main.java:1407)
Caused by: com.crystaldecisions.sdk.occa.report.lib.ReportSDKException: Unexpected database connector error---- Error code:-2147467259 Error code name:failed
at com.businessobjects.reports.sdk.JRCCommunicationAdapter.a(SourceFile:2285)
at com.businessobjects.reports.sdk.JRCCommunicationAdapter.a(SourceFile:2305)
at com.businessobjects.reports.sdk.JRCCommunicationAdapter.if(SourceFile:737)
at com.businessobjects.reports.sdk.JRCCommunicationAdapter.a(SourceFile:167)
at com.businessobjects.reports.sdk.JRCCommunicationAdapter$2.a(SourceFile:529)
at com.businessobjects.reports.sdk.JRCCommunicationAdapter$2.call(SourceFile:527)
at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)
at com.businessobjects.crystalreports.designer.core.util.thread.ExecutorWithIdleProcessing$3.doWork(ExecutorWithIdleProcessing.java:182)
at com.businessobjects.crystalreports.designer.core.util.thread.AbstractCancellableRunnable.run(AbstractCancellableRunnable.java:69)
at com.businessobjects.crystalreports.designer.core.util.thread.PriorityTask.run(PriorityTask.java:75)
at com.businessobjects.crystalreports.designer.core.util.thread.PriorityCompoundCancellableRunnable.runSubtask(PriorityCompoundCancellableRunnable.java:187)
at com.businessobjects.crystalreports.designer.core.util.thread.PriorityProgressAwareRunnable.runSubtask(PriorityProgressAwareRunnable.java:90)
at com.businessobjects.crystalreports.designer.core.util.thread.PriorityCompoundCancellableRunnable.doWork(PriorityCompoundCancellableRunnable.java:144)
at com.businessobjects.crystalreports.designer.core.util.thread.AbstractCancellableRunnable.run(AbstractCancellableRunnable.java:69)
at com.businessobjects.crystalreports.designer.core.util.thread.ExecutorWithIdleProcessing$IdleTask.run(ExecutorWithIdleProcessing.java:320)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Caused by: com.crystaldecisions.reports.common.QueryEngineException: Unexpected database connector error
at com.crystaldecisions.reports.queryengine.Connection.a(SourceFile:1861)
at com.crystaldecisions.reports.queryengine.Connection.br(SourceFile:1800)
at com.crystaldecisions.reports.queryengine.Connection.bs(SourceFile:491)
at com.crystaldecisions.reports.queryengine.Connection.t1(SourceFile:2978)
at com.crystaldecisions.reports.queryengine.Table.u7(SourceFile:2403)
at com.crystaldecisions.reports.dataengine.datafoundation.AddDatabaseTableCommand.new(SourceFile:529)
at com.crystaldecisions.reports.common.CommandManager.a(SourceFile:71)
at com.crystaldecisions.reports.common.Document.a(SourceFile:203)
at com.businessobjects.reports.sdk.requesthandler.f.a(SourceFile:175)
at com.businessobjects.reports.sdk.requesthandler.DatabaseRequestHandler.byte(SourceFile:1079)
at com.businessobjects.reports.sdk.JRCCommunicationAdapter.do(SourceFile:1167)
at com.businessobjects.reports.sdk.JRCCommunicationAdapter.if(SourceFile:661)
... 16 more
Caused by: com.businessobjects.reports.jdbinterface.common.DBException: Unexpected database connector error
at com.crystaldecisions.reports.queryengine.driverImpl.jdbc.JDBCConnection.Open(Unknown Source)
at com.crystaldecisions.reports.queryengine.JDBConnectionWrapper.Open(SourceFile:123)
at com.crystaldecisions.reports.queryengine.Connection.br(SourceFile:1771)
... 26 more
</code>
<br/>
<br/>
<br/>
The error I initially posted resulted after I added the derby.jar as a driver file in addition to the derbyclient.jar, which I don't think is supposed to be done now that I am thinking about it, but I did it because of the class not found exception above. Is this perhaps simply a bug that it is trying to utilize the derby.jar embedded driver when the client driver should be used instead? Or am I doing something wrong myself?
<br/>
<br/>
Thank you for your help. -
Issue using the DBFS PL/SQL API
Hi guys,
I'm trying to use the DBFS PL/SQL APIs and create some simple functions that for example return the file size or move a file to a different path. I created a user DBFS_USER and granted DBFS_ROLE to that user. Using SQLDeveloper, when I run the following code, it works fine:
SET SERVEROUTPUT ON
DECLARE
l_props DBMS_DBFS_CONTENT_PROPERTIES_T;
l_prp dbms_dbfs_content_property_t;
l_blob BLOB;
l_item_type INTEGER;
BEGIN
DBMS_DBFS_CONTENT.getPath (
path => '/staging_area/test_dir/IAMDBFS_USER.txt',
properties => l_props,
content => l_blob,
item_type => l_item_type);
FOR x in 1..l_props.count LOOP
l_prp := l_props(x);
if (l_prp.propname = 'std:length') then
DBMS_OUTPUT.put_line(l_prp.propname || ' : ' || l_prp.propvalue);
end if;
END LOOP;
END;
However, when I try to put it in a package, I get the error message "Error(415,10): PLS-00201: identifier 'DBMS_DBFS_CONTENT_PROPERTY_T' must be declared" while trying to compile. This is what my package and its body looks like:
create or replace
PACKAGE MY_DBFS_PKG IS
Function GetFileLength
(P_FILE_PATH IN Varchar2
,P_ErrMsg OUT Varchar2)
Return Number;
END MY_DBFS_PKG
Body:
create or replace
PACKAGE BODY MY_DBFS_PKG IS
FUNCTION GetFileLength(
P_FILE_PATH IN VARCHAR2 ,
P_ErrMsg OUT VARCHAR2)
RETURN NUMBER
IS
l_return NUMBER;
l_props DBMS_DBFS_CONTENT_PROPERTIES_T;
l_prop DBMS_DBFS_CONTENT_PROPERTY_T;
l_blob BLOB;
l_item_type INTEGER;
BEGIN
l_Return := 0;
P_ErrMsg := NULL;
DBMS_DBFS_CONTENT.getPath ( path => p_file_path, properties => l_props, content => l_blob, item_type => l_item_type);
FOR x IN 1..l_props.count
LOOP
l_prop := l_props(x);
IF (l_prop.propname = 'std:length') THEN
l_Return := l_prop.propvalue;
EXIT;
END IF;
END LOOP;
EXCEPTION
WHEN OTHERS THEN
l_Return := NVL(SQLCODE, -1);
p_ErrMsg := SQLERRM;
RETURN l_return;
END GetFileLength;
END MY_DBFS_PKG;
Am I missing an extra grant somewhere? Or have I missed a declaration in the package or package body?
I am not a DB person so pardon the probably inefficient loop to find the length or wrong declaration somewhere. I'm open to suggestions/recommendations but want to use the DBFS PL/SQL API as I need other functions out of it.
Thanks very much in advance.
CappaHi guys,
I'm trying to use the DBFS PL/SQL APIs and create some simple functions that for example return the file size or move a file to a different path. I created a user DBFS_USER and granted DBFS_ROLE to that user. Using SQLDeveloper, when I run the following code, it works fine:
SET SERVEROUTPUT ON
DECLARE
l_props DBMS_DBFS_CONTENT_PROPERTIES_T;
l_prp dbms_dbfs_content_property_t;
l_blob BLOB;
l_item_type INTEGER;
BEGIN
DBMS_DBFS_CONTENT.getPath (
path => '/staging_area/test_dir/IAMDBFS_USER.txt',
properties => l_props,
content => l_blob,
item_type => l_item_type);
FOR x in 1..l_props.count LOOP
l_prp := l_props(x);
if (l_prp.propname = 'std:length') then
DBMS_OUTPUT.put_line(l_prp.propname || ' : ' || l_prp.propvalue);
end if;
END LOOP;
END;
However, when I try to put it in a package, I get the error message "Error(415,10): PLS-00201: identifier 'DBMS_DBFS_CONTENT_PROPERTY_T' must be declared" while trying to compile. This is what my package and its body looks like:
create or replace
PACKAGE MY_DBFS_PKG IS
Function GetFileLength
(P_FILE_PATH IN Varchar2
,P_ErrMsg OUT Varchar2)
Return Number;
END MY_DBFS_PKG
Body:
create or replace
PACKAGE BODY MY_DBFS_PKG IS
FUNCTION GetFileLength(
P_FILE_PATH IN VARCHAR2 ,
P_ErrMsg OUT VARCHAR2)
RETURN NUMBER
IS
l_return NUMBER;
l_props DBMS_DBFS_CONTENT_PROPERTIES_T;
l_prop DBMS_DBFS_CONTENT_PROPERTY_T;
l_blob BLOB;
l_item_type INTEGER;
BEGIN
l_Return := 0;
P_ErrMsg := NULL;
DBMS_DBFS_CONTENT.getPath ( path => p_file_path, properties => l_props, content => l_blob, item_type => l_item_type);
FOR x IN 1..l_props.count
LOOP
l_prop := l_props(x);
IF (l_prop.propname = 'std:length') THEN
l_Return := l_prop.propvalue;
EXIT;
END IF;
END LOOP;
EXCEPTION
WHEN OTHERS THEN
l_Return := NVL(SQLCODE, -1);
p_ErrMsg := SQLERRM;
RETURN l_return;
END GetFileLength;
END MY_DBFS_PKG;
Am I missing an extra grant somewhere? Or have I missed a declaration in the package or package body?
I am not a DB person so pardon the probably inefficient loop to find the length or wrong declaration somewhere. I'm open to suggestions/recommendations but want to use the DBFS PL/SQL API as I need other functions out of it.
Thanks very much in advance.
Cappa -
Issue using the mp:Link item in a plug-in mpcui definition
Hello,
I'm developing an OEM plug-in and wanted to use the Link item - <mp:Link label="Click Me" click="{invokeActivity('myPage')}"/> - in my mpcui-defined UI.
This actually works but it's conflicting with other content on the page. For example, if I define an InfoItem followed by the Link item, the link overlays the label of the InfoItem.
Here's my code
<mp:InfoItem label="My Label" value="Some text"/>
<mp:Link label="Click Me" click="{invokeActivity('myPage')}"/>
This results in a single line on the page with link label (Click Me) overlayed on top of the InfoItem label (My Label), with the InfoItem text (Some text) to the right.
[overlayed My Label and Click Me] Some text
The mouse pointer turns into a finger pointer and I can click the garbled/overlayed text and it navigates to my page so it works; it's just messed up layout-wise. I don't have any positioning information in either element but normally, if I just use multiple InfoItem elements, they will be arranged vertically down the page. I was expecting the Link element to work the same way but it doesn't seem to for me.
Has anyone seen this? know how to fix it?
Thanks,
TomInfoItem tags can only be used as a child to the InfoDisplay tag. And InfoDisplay only accepts InfoItem tags as children. If you are trying to get a link into an InfoDisplay list, this can be done on the InfoItem tag:
<mp:InfoItem id="relatedHost" label="{getString('HOSTED_BY')}" value="{model.relatedHost}"
imageRenderer="{appModel.renderer('TARGET_TYPE')}"
imageDataSource="{model.relatedHostType}"
destination="{model.relatedHostLink}" />
destination can be an URL string or an Activity (which you have defined in your integration class). -
Dynamic Image issue using the SDK CrystalReportViewer in a Web Farm
Hello,
Well it's the classic dyanamic Red X image problem with a twist. We have the CrystalReportViewer control coded into an ASPX web page using the BOE XI R2 SDK.
The problem is everything works fine (after all the usual Red X image fixes) when only one of the servers in the farm are running. It's when two are running, by using Process Monitor, I can tell NetScaler is splitting up the HTTP calls so one server may have the temp image created and of course the other one doesn't.
Therefore, if you're lucky enough for one server to handle most of the load, image comes up fine. Otherwise, the report renders, but you get Red X for the image.
I have seen an article about a registry key (CrystalImageDir) that allows you to enter a network share as the temp folder. The problem is, we are using Windows Integrated Authentication for the intranet site so you're faced the two hop authentication hurtle, leading to access denied on the UNC network path.
Anyone using the SDK in a .NET application using multiple web front end servers?
Thanks!
HorusBy the way, I'm hearing that NetScaler can handle sticky sessions. However, since a report with dynamic images is really a GET request for the report, then a bunch of sub-GETs to grab the images, what URL would you set the sticky session for?
For example, if the web page containing the CrystalReportsViewer was:
https://coolapplication.mycompany.com/Site100/ReportApp/ViewReport.aspx
Then report the viewer would contain links to something like:
https://coolapplication.mycompany.com/Site100/ReportApp/CrystalImageHandler.aspx?dynamicimage=cr_tmp_image_5671d67a-4f5d-4ab1-b3c8-0d2561ee64f3.png
So which URL/page gets load balanced? Or is that not how LB works?
Thanks!
Horus -
OSX server 3.0.3 wiki issues using the iPad
Hello,
I just got the new OSX server 3.0.3 Maverics installed and everything seems to work fine except for going to the Wiki using an iPad. The Mac and the iPhone work fine but when you try and go to the wiki using the iPad it try's to redirect to https://domainname/wiki/ipad/#route=/wiki/ipad/ but it won't work. I just get a blank page on the iPad.
Any idea how to fix this. It's driving me crazy.
Thank you.There are add-on packages for Windows that can access CardDAV (addresses) and CalDAV (calendar) services.
See this list and this list for some of the available options.
Windows Server with Exchange Server and Microsoft Office clients might be a better choice, if you're working with a whole lot of Windows clients. Microsoft Office is also available for OS X, as well. -
Export issue using the shooting script fix
I've followed the directions given at http://forums.adobe.com/message/4369249#4369249 for switching between formats (r.e. showing shooting info and not). The issue I have now is on export. When I export to pdf from a file saved under the film template it exports the shooting information--causing the lines in the pdf to be obscured by the camera directions. This leaves me with a useless script as no actor/actress is able to read it. I tried to export as txt as a work around but the formating comes out skewed. I need a way to export which will leave the formatting correct and will leave off the shooting info, so it can be used as a readable script. Any suggestions?
Hi,
We are aware of this issue and it will be fixed in our next update.
Meanwhile workaround is:
1. Export you script to astx format
2. Import this astx file into story
3. Export this script to pdf.
Thanks
Rohit
Adobe Story Team -
Issues using the signature function of mail
I am having trouble using signatures on several imacs at the workplace. My coworkers and I have all put in our signatures but cannot select them for use in any emails. These computers are all linked to the same email address but we each are hoping to use a different signature when we send mail out.
Any suggestions would be greatly appreciated.
Thanks,
AlexNevermind, I'm a dummy lol
-
A bunch of issues with the Blackberry Style
I own a black berry style 9670 6.0 Bundle 2426 (v6.0.0.522, Platform 4.4.0.434) Cryptographic Kernel v3.8.6.5 Branding Version 1.0.133.513A
Free space 220.4MB
Media Card Free space 3.5GB
Carrier: Boost Mobile
Country: U.S.A.
#1. There is no padlock icon on the home screen. How do i fix this? I have restored the device to its original state and still no padlock icon.
#2. I recently installed then purchased 'CrunhSMS' app from Blackbery App Store version 3.31 and then subsequently updated to version 3.33 and now am running version 3.34.
I then tried to schedule several texts and nothing happened. (The recipients claimed to not receiving anything) I then tried testing the software to see if I was doing anything wrong and still nothing happened.
Since I have updated my phone to Version 3.34 my phone has slowed down and battery life is horrible. The scheduling portion still does not work and the phone always seems busy (the busy signal little black clock seems to appear when ever I try and access anything on the phone)
I then uninstalled the app from my device and battery life returned to normal and no more system busy icon.
All of the above happened on or before March 22, except for the padlock icon issue which i first noticed today.
I reistalled 'CrunchSMS' today version 3.37 and the same thing happened. At 9:00p.m. I had 40% battery life and by 10:30p.m. I had 5%. I emailed the tech support at CrunchSMS and have never heard back from them. The original email to them was sent on March 22. Can anyone help me with either of these issues.
KirkHow about starting with the basic troubleshooting steps clearly outlined in the User Guide?
-
Weird problem with Blackberry Virtual Expert - it says I have 10.3.2.858?
This Topic has been Moved for correct placement
You are confusing RAM with hard drive space - you appear to have the standard amount of RAM (the memory a computer uses to run apps). 4 GB is fine, but considered a minimum - more would be better.
As for the hard drive space (that is the space you have available on your hard drive to read/write): you need 8 GB minimum to install Mountain lion and, as a general rule, you should maintain a minimum of 10 - 15 GB of empty space at all times - more is better there as well. You can find out how much space you have by highlighting your hard drive icon (Macintosh HD icon on your desktop) and control click on it. In the popup window, choose Get Info. Then post the info showing such as Capacity, Used, and Available.
FWIW, Mountain Lion will continue to show in your Purchases because it is available for you to download again should you need it. You obviously have it installed if it shows that you are running 10.8.3 - which, but the way, is not the latest version, so run Software Update: we are up to 10.8.5.
Maybe you are looking for
-
Windows 7 and ThinkVanta​ge System Update
I updated to the most recent release of the LSC (2.3.002) and now my warranty is showing. So that is good. However, when I go to the fix option for the Lenovo Software updates, and I click "launch" to fix the issue, all I get is a small pop up that s
-
Sounds on my iPhone 4S just mysteriously disappeared today. They were gone when I woke up this morning. It's like somebody sneaked in the middle of the night and stole them. How do I get SOUNDS back on my iPhone. I searched several sites and read
-
hi All , we are using SharePoint as a database for my application , problem is with creating recurrence events , I have created an event with start time 12:30 pm to End time 1:30 Pm ,daily and start date is 16-10-2014 and end date is 7-11-2014 with
-
Printing via a Print Sever from MAC OSX 10.5.2
Hello all, I recently purchased a powerbook, (i'm loving it!), and have got a D-Link wired print server that is connected into my network, (DP-301U). I have a pc with xp pro and a laptop with Vista on -both of which i can print successfully from via
-
Will my G5 dual 2.7ghz run OS X 10.5.6 Leopard
will OS X 10.5.6 Leopard run on my G5 dual 2.7ghz?