Troubleshooting System Recovery Problems

A System Recovery is a useful tool to return your Windows 8 tablet back to factory defaults. However, what do you do when the System Recovery isn't working!?
A full System Recovery can be a lengthy process as there is a lot of data being transferred. Patience is the key, as a full Recovery can take two to four hours to complete.
For more information check out HP's Troubleshooting HP System Recovery Problems for Windows 8. This document will help you get your Windows 8 tablet back up and running.
TIP: If you are planning on using the System Recovery make sure that you do not change or delete the HP Recovery Partition as that will make all but impossible to Restore your tablet using the HP Recovery Manager.
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Thank you,
BHK6
I work on behalf of HP

Have you created this disc on your own or you use original toshiba disc?
Do you use it for the first time?

Similar Messages

System Recovery Problem - Compaq Presario F767NR model

I've just installed a brand-new hard drive in my laptop, which I got in the mail today from HP. However, when I press the F11 button to start system recovery, nothing happens. It takes me nowhere. The screen is black, except for an "Operating System Not Found" message.
I've put in the first disk of my two-part recovery disk process in the DVD drive. Nothing comes up saying that the recovery process has even started. My DVD drive was working fine before my laptop crashed, so why isn't my system recovery doing anything?! I checked the "troubleshooting" section of the HP website, but there was no Q&A part for what is happening to me. Help! Thank you.

pepe999 wrote:
selinacartwrigh wrote:
my system comes on and then stop before it opens the key board and say disk boot failure insert system disk how could find a disk I cant even get in
The message means that your internal hard has been damaged. This message always comes up when the file system is corrupted. I suggest to remove it, connect the hard drive into a different computer as an external drive (use usb caddy), perform a backup if possible and the format the hard drive and restore the factory settings. I'm afraid that you have to reformat the hard drive, a checkdisk scan won't help..
The error message means that the Boot Sector is corrupt or has been damaged. It does not mean that the hard disk is damaged.
This is a fixable issue. There are a few command line tools that can be used.
You will need to make an appropriate version (32-bit / 64-bit) of the Windows 7 repair disc from a working Windows 7 installation. You will need either a USB or CD to create your rapair CD/USB. Follow the instructions on this video to create the repair installation of your choice..You will will be using the manual boot sector repair that is described in this video to repair your Windows 7 Boot sector. Use the Windows 7 repair disc or repair USB thumb drive that you created earlier to accomplish the repair.
Best regards,
erico
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

System Recovery Problem

I have a HP Mini 210-1091NR
Windows 7 Starter is not booting so if i press ESC when starting up it takes me to the startup menu where is give me a list of choices.
F1 System info
F2 Ststem diagnostics
F9 Boot device options
F10 BIOS setup
F11 System recovery
so when i press F11 all it give me is a black screen with an white underscore ( _ ) blinking.
HELP how do i restore my computer?? I have no other backups or a cd rom drive.
thank you

Well you aren't the only one this has happened to. If your Master Boot Record is trashed then you will not boot to Windows 7 or F11 recovery. HP does not provide a boot recovery disk. If you did not make a recovery DVD then you must order a reinstall set of disks from HP. If you have critical data which you need HP solution will only reformat the disk and restore to factory condition. Isn't that sweet. Well this was my situation and here is what I did to at least get my data files. My system would go through the BIOS then Blue screen with STOP 7B followed by a blank screen blinking cursor in upper left corner.
1) Run diagnostics and check the HD and memory
2) search the internet for a turrent Windows 7 recovery. Download and make a bootable disk from the ISO image file (must be a DVD- disk)
3) Boot using the recovery image DVD
3a) open a command prompt and run BOOTREC /FixMbr
Now see if you can F11 to the recovery partition.
3b) one of the options is to backup your data, backup your data files now!
4) Next open a command prompt in recovery manager and run SFC /SCANNOW
If this doesn't not find the problem then you have to proceed to the next step.
5) Now here is the rub. Now that you have a backup, rebuild the system using your recovery partition. Oh yes this takes a while.
6) After rebuild insert the backup disks and use the application on the disk to restore the data. It will create a folder on the system and restore the users folders under it. You must copy the sub-folders to the original locations. Note this can only get your data back, you must reinstall all your applications. Isn't that lovely.
Manufacturers like HP and Dell drop the ball on doing anything but telling you can only rebuild the system by reformatting the drive and reinstall the OS to factory condition. I hope my solution eases the pain and helps given the research I had to do.

HP G56 System Recovery Problem after removing disk 4 black screen

hi everyone
this is my first time, im helping my nextdoor neighbours laptop hp g56,
the hard drive has been fried and i have intalled my old playstation 3 40 gb hard drive into it.
after the recovery system finished and told me to remove disk 4 it restarts and now have a black screen, does this mean its still installing because i turned it off and then on and now say no bootbale device.
windows 7
40 gb hard drive (ps3 40gb)

pepe999 wrote:
selinacartwrigh wrote:
my system comes on and then stop before it opens the key board and say disk boot failure insert system disk how could find a disk I cant even get in
The message means that your internal hard has been damaged. This message always comes up when the file system is corrupted. I suggest to remove it, connect the hard drive into a different computer as an external drive (use usb caddy), perform a backup if possible and the format the hard drive and restore the factory settings. I'm afraid that you have to reformat the hard drive, a checkdisk scan won't help..
The error message means that the Boot Sector is corrupt or has been damaged. It does not mean that the hard disk is damaged.
This is a fixable issue. There are a few command line tools that can be used.
You will need to make an appropriate version (32-bit / 64-bit) of the Windows 7 repair disc from a working Windows 7 installation. You will need either a USB or CD to create your rapair CD/USB. Follow the instructions on this video to create the repair installation of your choice..You will will be using the manual boot sector repair that is described in this video to repair your Windows 7 Boot sector. Use the Windows 7 repair disc or repair USB thumb drive that you created earlier to accomplish the repair.
Best regards,
erico
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Boot HP System Recovery CD get error

Boot from HP system recovery CD Disk 1 and get status 0xe000000f (required device is inaccessible)Read instructions that came with HP Recovery Kit. Need fix

Hello , I have read your post on how your desktop computer is displaying a status error of 0xe000000f upon recovering your operating system, and I would be happy to assist you in this matter! To correct this issue, I recommend following the steps in this resource on Troubleshooting HP System Recovery Problems (Windows 7). This should help to successfully recover your operating system. If the issue continues, please contact our technical support for further assistance in this matter by clicking the link below to get the support number for your region.
www.hp.com/contacthp/
I hope this helps!
Regards

System recovery from partition recovery fails

hi there,
I tried doing a system recovery on my HP Pavilion from the reovery partition. I tried the "System Recovery" option.
The preparation process wnt fine, but the actual recovery failed with a pretty meaningless message:
The recovery attempt has failed. Please select one of the following buttons.
- Details
- Retry
I checked out the log file but found no useful info. The process did crate a log file, HP_RM_LOG.SRD, a binary file that should be of help to HP Support when trubleshooting the issue.
I tried this a number of times with the same outcome. I also tried the "Factory Reset" option with the same result. Unfortuntely I did not create the recovery media before attempting the system recovery from the recovery partition (my bad).
Any ideas how to move forward?
Thanks,
Nacho.

Hi there @Nacho74
Welcome to the Hp Support Forums!
I understand that you are trying to do a system restore, and getting an error during the process. Also from the information you gave it looks like you installed OS X 10.6. When you installed that did you leave the recovery partition intact?
Which operating system was original installed on the notebook? Normally that notebook was installed with either windows 8 or 8.1 from the factory, and if the recovery partition is intact it would only be able to recover to whichever of those was installed to begin with.
Performing an HP System Recovery (Windows 8)
Troubleshooting HP System Recovery Problems (Windows 8)
If you are still having trouble, I would recommend that you call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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Blank screen after I press f10 to enter setup or f11 to enter system recovery

My HP Envy Model 4 - 1117NR won't boot all of a sudden. I tried system recovery which led me to backup first back up some of my files and then it proceeded to reset the system. The screen went blank during the reocovery process and now i can't get into System recovery from the UEFI menu. Or even the bios setup page. When i am prompted and press f10 or f11, a blank black screen shows. The machine won't boot either. What could be the issue with my machine. Really need some advice. Thanks in advance.

Hi RexGenius,
I understand that you are cannot boot up your HP ENVY Sleekbook 4-1117nr. I will try my best to help you resolve this issue.
In this document for Troubleshooting Black Screen Displays with No Error Messages During Startup or Boot that may resolve this issue.
Since you were in the system recovery when the issue started, I am also sending this document for Troubleshooting HP System Recovery Problems (Windows 8).
I hope this information helps, please let me know.
Thank you,
I worked on behalf of HP.

Problem with system recovery for a new hard drive in my Pavilion p6210y Windows 7 Premium 64bit

   I decided to swap out my hard drive when my computer would fail to start up or crash right after starting. Diagnostic tool at startup said the hard drive was faulty and other times I would get BIOHD-1 and BIOHD-2 errors. I replaced the old WD Caviar Blue 640GB with a new Caviar Green 1TB. I ordered and received from HP a system recovery disc set which included five discs labeled:
Use This First! System Recovery,
System Recovery 1:1,
SYstem Recovery 1:3,
System Recovery 2:3, and
System Recovery 3:3.
   After putting in the new hard drive I used the "Use This First!" disc and everything seemed to be going fine. The scene showed "Loading Windows" or something like that. After about 10 minutes the CD drive opened and the Monitor showed three images: a big green check mark which I assume meant everything was good up to that point; a graphic showing the removal of the first disc; and a graphic showing three discs to be put in. Wondering whether to put in the System Recovery 1:1 disc or the System Recovery 1:3 disc, I noticed that the drive bay closed with the "Use This First" disc still in. I managed to get the Drive to open after pressing the open button quite a few times. I closed it with the 1:3 disc and nothing happened (no light showing activity in the DVD drive). After a minute or so I managed to get the drive open again after quite a few times pressing the open button. I put in the 1:1 disc and still nothing. At this point I could only open the drive bay with a paper clip in the release hole. With the computer unresponsive and the monitor still showing the same as when the first disc came out, I decided to turn it off with the "Use this First!" disc in the drive hoping to start from the beginning again. Now the directions that came with the HP System Recovery discs state:
   CAUTION: Do not turn off the computer, or use the keyboard or mouse during this time. Doing so will interrupt or damage the software installation.
   Now when I turn the power on I get either:
the HP blue screen with the green hand, (F11=system recovery), (F9=Diagnostics), (F10=Setup) and (ESC=Boot Menu). pressing esc, F9, F10 or F11 does nothing.
Or the HP blue screen appears and then almost immediately goes to the black screen with " Reboot and select proper boot device or insert Boot media in select Boot device and press a key". I've gotten this scene while trying almost every System Recovery disc in the drive. Hitting a key does nothing other than repeating the same message.
Once I got a "The file is corrupt. The file header checksum does not match the computer checksum" error. That appeared only once in about 30 try's.
   The open DVD drive button works sometimes and not other times. I can't seem to figure out a pattern for when it will work.
   I don't know whether I might have accidentally moved the mouse or hit the keyboard during the first attempt. Can I do something to the new hard drive to get it back to a state where it can start from the beginning again? Might it be a problem other than the old hard drive. Anyone have any suggestions?

Satellite L505D-S5983
Windows 7 Home Premium 32-bit
Yes, of course! See the link to your model's spec above.
My apologies. The previous link went to a spec for the Satellite A505-S6960 (which came with Windows Vista installed). I had too many spec pages open at the same time and got them mixed.
So, are you telling me that I won't get this one to work?(the BPKT)
No. But you may face the problems that I outlined in this message.
-Jerry

Compaq Presario CQ57 Laptop System Bios recovery problem

A customer of mine has a Compaq Presario CQ57 that has developed a BIOS problem.
I am unsure if it had had a BIOS update through HP Support Assistant or if it just decided to start for no reason but it now intermittently decides to recover the System BIOS at start up.
It is all very random. It may not do it for a while - working fine every time it is switched on - but then just decides to go into this recovery. Sometimes the recovery sorts it first time, sometimes it has to go through the recovery mode several times before it sorts it out. Once sorted, Windows and the laptop work fine.
I have tried to remedy it by installing BIOS updates. There are 4 available on the HP website. I have installed all four at various points - sometimes they install, sometimes they fail. Sometimes the recovery mode kicks in straight after - usually after a fail which makes sense. Other times it will work OK for many start ups and then just go back to it's old tricks.
Any suggestions would be very helpful.
Thanks in advance.

Hello rmaiden,
Welcome to the HP Forums!
I understand your Compaq Presario CQ57-212NR gives you an error after running the system recovery.
Can you tell me if this error loads within Windows or if it prevents you from starting up.
I would suggest you acquire an ISO image of Windows 7 and burn it to a DVD. Use this to install Windows and then run the recovery after. This should remedy the problem.
Let me know if this works for you!
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Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP.

Problem System Recovery

Hello,
I have a HP Notebook dv6z-3200, I had a 640GB Samsung hard disk which I started throwing error message then decided to change it to a new disk (Seagate 500GB Hybrid). Decided to create a USB recovery by soft that came with the compu Recovery Media Creation. Then replace the old disk to the new. Checked it for errors. And connect the USB drive and restart the computer, I recognized the bootable disk and I opened the Recovery Manager, Try testing the Factory Reset option and would not let me because it says that the new hard disk is smaller than the first. Then probe the Minimized Image Recovery option, he completely all Phase 1 correctly and says that now the computer is restarted several times to continue with Phase 2 and complete the operating system installation. But instead of restarting it gets the black screen with the HP logo in the center and remains so for hours without anything happening. Exactly the same goes for me to test the System Recovery option, it is labeled in the same place and not the operating system installation is completed.
I ask you to provide me some help to solve this problem.
Thank you very much.

Hi:
You may want to see if clearing the CMOS settings frees everything up.
Clearing the CMOS settings
CAUTION: Do not change any jumper setting while the computer is on. Damage to the motherboard can result.
The JCMOS1 jumper allows you to clear the CMOS memory of date, time, and system setup parameters by erasing the CMOS RTC RAM data. The onboard button cell battery powers the RAM data in CMOS, which include system setup.
Turn off the PC and unplug the power cord.
Temporarily set the jumper labeled "JCMOS1" from pins 1-2 to pins 2-3.
Wait at least 6 seconds and then return the jumper to pins 1-2
Plug the power cord and turn on the computer.
Hold down the Del key during the boot process and enter BIOS setup to re-enter/reset any custom BIOS settings.
If that doesn't get the PC to boot back into Windows, I don't know if it is possible the operating system got erased or what.
Do you have any bootable CD's to see if the PC can boot from them, just to make sure it isn't a major hardware issue?
If you just think somehow Windows got corrupted or erased, you can contact HP to see if you can still get a set of recovery disks.
If they are no longer available from HP, you can still get them from this 3rd party vendor at the link below.
http://www.computersurgeons.com/productdetails.aspx?ID=2657
Paul

Problem deleting the C:\System Recovery Files folder

My computer, a HP-Pavillion desktop, model RK575AA-ABA a1740n running Windows Vista Home Premium, was getting more and more sluggish. One morning, when booting, I pressed F11 and clicked on "Backup and Recovery". The process took a while and resulted in a MINWINPC folder on my backup drive containing my C: drive in compressed form. The rest of the process was to take the computer back to its previous capabilities: formatting, installating the factory image of the system and installating my programs. Once this was completed, I decompressed the MINWINPC and it deposited all of the files from my previous C: drive into a "System Recovery Files" folder on my C: drive. From that folder, I copied and pasted the users data.
The C:\System Recovery Files folder is still on my C: drive, it has served its purpose and is not needed any longer. I tried to delete it. I took administrator priviledges and right-clicked the folder and selected the "Delete" command. Surprise! Access was denied and I cancelled the command. I tried a lot of tricks gathered by a search on the Web (take ownership from the virtual menu properties and Security panel, use TakeOwnership and Unlocker) to no avail though I had very little problem deleting users data and all the files resulting from the installation of applications. Deleting the AppData folder required more patience but there was no way to delete sub-folders of Program Files containing Window programs (Internet Explorer, Microsoft Security Client, Windows Calendar, ...). An attempt to use Unlocker even resulted in a BSOD indicating a last ditch effort by Windows to save its integrity.
What can I do?

Lisa, that's terrible advice. First of all, why would you delete the recovery partition? It's only accessed when you need to perform a recovery. Secondly, how does doing this solve the OP's question? Answer: It doesn't.

Problems with restoring my iTunes library after performing an HP backup and system recovery

Hello,
Last Sunday night/Monday morning, I had to perform a system recovery (from the discs supplied by HP) on my HP Compaq Presario SR5310F 32-bit desktop computer running Windows Vista Home Premium, (on the recommendation of samone at HP) and just backing up my 90+ GB iTunes library took 12 hours (the actual system recovery took only about 2-1/2 hours, the following morning). After the recovery process was complete, I 'restored' the backed-up files by either double-clicking or just opening the first backup file (the one whose file name ends in '.1') and following the prompts, which placed the files into something called the 'System Restore Files' folder. I thought I could just restore my iTunes library by dragging and dropping the music, video and iTunes folder files from this System Restore Files folder back into their original places on my computer, but while the song titles did show up in my iTunes library, whenever I tried to actually play one, an exclamation point would appear beside the song's title and I'd get the error message 'iTunes cannot find the file'; when I clicked on 'Find missing file'--or whatever it's called--the C < Users < [username] < Music folder would open, and it would be completely blank, with only the words 'This folder is empty' appearing in it. (And BTW, before you try to recommend the 'Finding missing content in iTunes' or 'How to find missing music in iTunes' articles to me, I should point out that I did try all of the steps in those articles, but my iTunes library was still completely empty at that point, despite trying those steps; that was why I finally tried 'dragging and dropping all of those files back into the Desktop, Downloads, Documents--yes, some really large download files, not from iTunes, showed up in the Documents folder--and also a couple of downloaded music files--again, not from iTunes--showd up 'loose' [by 'loose', I mean not in one of the folders (e.g., Documents, Downloads etc.) in my [username] subfolder] in my [username] subfolder, after which, I was able to get most of my song and video titles listed in iTunes again, but they just won't PLAY! Also, it appears I'm missing about 5 GB from my iTunes library now, as it's saying that I only have about 85.15 GB worth of files in it, where before I had 90+ GB worth of files in it.)
BTW, I can play the files I moved to Desktop, Downloads, etc. if I right-click on the individual files in these locations and then click on 'Play' or 'Open With', but they just won't play in iTunes.
And one more thing: I stupidly deleted my 2 iTunes podcast file titles after I discovered that these, too, would not play; is there any way I can recover these--and my iTunes library--without performing yet ANOTHER system recovery and starting over 'from scratch'? (But if that's what I'll have to do, I'll do it--or else I'll just give up and start all over again with the new computer I plan to buy over the Labor Day weekend [it'll be a 64-bit Windows 7 computer, I know that much at least], as most of my music was ripped from CDs or else downloaded from places like Bandcamp or Amazon MP3, and these downloads were saved to a series of USB flash drives; I was informed that if worst came to worst, I could redownload my iTunes purchases, but my 2 podcasts will be lost forever, as iTunes doesn't 'keep' those--or words to that effect...)
P.S. The computer I'm using has only a 250 GB hard drive, of which 223 GB were available, I couldn't perform the 'Consolidate' function so I could properly back up my iTunes library, as, what with the accumulated Windows downloads (I got this computer in February 2008) and other programs, I had only a few (< 10) GB free--not enough to consolidate the iTunes library, and second, the computer malfunctioned just prior to my performing the system recovery, so that I could no longer log on in 'normal' mode, only in the various safe modes. A lady at Microsoft told me I could back up my iTunes library by logging on in safe mode with networking (since I could do that, albeit with the error message 'Your account has been loaded with a temporary profile') and pasting my iTunes library to my external hard drive, but when I tried this, I got a message listing my iTunes library as '(empty)' when I clicked on iTunes in 'All Programs', and needless to say, my iTunes library wouldn't even open in any of the safe modes (I don't know whether it was 'just' my computer, or whether the lady didn't know what she was talking about--she does work for Microsoft, after all).

OK, before you moved the iTunes folder did the library contain entries for your original files?
This is the normal layout of the iTunes folders. From what you said at the outset it would seem that, as far as that copy of your library is concerned, it thinks the media folder is C:\System Recovery Files\C\Users\<User>\Music\iTunes\iTunes Media
Not quite sure where you have moved the original set of library files to (that is the five files listed above and the Album Artwork folder) but you should move these to C:\System Recovery Files\C\Users\<User>\Music\iTunes, (leaving everything else in place) then click the icon to launch iTunes and immediately press and hold down the left shift key until asked to choose or create a library. Click choose and browse to the library file at C:\System Recovery Files\C\Users\<User>\Music\iTunes\iTunes Library.itl - fingers crossed this will open your old database, which will be able to find your old files. If that goes well we can look to moving them somewhere more sensible.
tt2

Lenovo G580 - WIndows 8 - Resizing OS partition & problems with system recovery

Hello Everybody,
Just bought a Lenovo G580 notebook with pre installed Windows 8 (500gb harddisk, 4 gb RAM, Intel B960).I have been using Easeus partition manager with Windows 7 & its been working very well.So I wanted to partition my new HDD with it.Upon creating the a new 100gb partition (most importantly from OS partition that was about 428 gb) a very strange thing happened.The Refresh/Reset functions of WIndows 8 stopped working saying required recovery files are missing, also Lenovo One Key recovery program does not work with the message that required service partition is currently unavailable.At the same time, apparently partition called Windows recovery (1000 mb, hidden) still exists.One more peculiar thing I noticed & that is there is a new 1mb unallocated partition before the Windows recovery partition.While partitioning I did not receive any message about deleting of any data.One last piece of information (not sure if relevant) is before doing partition I had created a system image that I am unable to restore, Windows 8 repair function recognises the image bit is unable to restore it.
Any ideas how to restore the System Recovery functions or how to restore the system image.
Thanks
Petr

Hi petrmichal,
Thanks for Posting and welcome to the Lenovo Community,
I’d like to apologize to you for facing this issue but am sorry to tell you that the HDD partitioning caused that the recovery image won’t be working anymore and in the case that you want to create back system image recovery will be at the service center,
I’d like to provide you with the contact support number to able to contact them:
India
IDEA-branded and
B, C, E, G, H, K, N, Q, V, Y Series Products
Toll Free Number 1: 1800-3002-9929
Toll Free Number 2: 1800-425-9003
Email : [email protected]
9AM - 9PM
Monday - Saturday
Hope the information helps. Let us know.
Regards
Soha
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HP system recovery selection problem

I installed windows 8 on my HP Envy Spectre XT and now i want to roll back to windows 7 that came with my device. I dont have any recovery discs and HP does not provide one. I have the recovery partition still there and I can boot into it, but I cannot select the option for System recovery and Minimised Recovery. All i can select is the windows based recovery.
Others seems to be disabled. Please provide me with a solution to enable the System Recovery option.

When requesting assistance, please provide the complete model name and/or product number of the HP computer in question. HP/Compaq makes thousands of models of computers that are all different. Without this information it may be difficult or impossible to assist you in resolving your issue.
When you first setup your computer, you were given many opportunities to create your own personal set of HP Recovery Discs as recommended by HP. If you failed to create these discs and installed a new operating system on your computer, you may not be able to use the recovery partition . Since you cannot select the "System" or "Minimised" recovery options, I would guess that some needed information is no longer available for the recovery partition to work correctly. The only way to recover your computer while in this state, would be to use a set of HP Recovery Discs.
Please send KUDOS
Frank
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How do I restore backup swm files created during system recovery from external hard drive

Good day,
I was facing some problems with my laptop (HP Envy 17 3D Notebook with windows 7 home premium, 64 bit) and I had to return it back to its original state using system recovery.
During the process I was asked if I want to back up my data. I have chosen to backup my data in the flash drive. Once the process has completed and my laptop is to the original state, I tried to recover my backup but it tells me:
The version of this file is not compatible with the version of windows you're running. Check your computer's system information to see whether you need an x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher.
If i click run as administrator it tell me:
Windows cannot find 'F:\Backup_2015-04-29 143842\Restore.exe'. Make sure you typed the name correctly, and then try again.
there are files labeled like backup.swm, backup1.swm, backup2.swm. I can't open these files or do anything with them. In a text document it lists all the files it apparently copied. It is only a list of text, nothing else.
any help will be greatly appriciated.

Hi @Jef35,
Welcome to the HP Forums!
It is a superb place to find answers and information!
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
I understand that while doing the recovery back to factory you opted to backup your personal files and would now like to know how to restore them .
Here is a link to HP PCs - Restoring Files that were Backed Up Using HP Recovery Manager (Windows 7)
If you appreciate my responding, please click the kudos button below to say thanks.
If this resolved your difficulty please select solution provided to enable other posters to locate this information more easily.
I hope this helps
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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