Troubleshoot form display to some form respondents

Why does my form appear in all italics to some users? I used italics for only a few short phrases. I suggested to one respondent she try to view the form in a different browser (she'd been using IE).

I asked and finally heard from that respondent. She said she had no idea what system or browser she had used! I'm sorry; these respondents are a bit older (in 60s and 70s) and most are not very tech savvy.* Now I have a new problem (question) about the same form, but I think it's preferred I post it separately, so I'll do so now.
Thanks for your effort to help.
*Please note: I'm "older" too, but very tech savvy compared to them. Example: I'm trying out Forms Central. I love trying new tech!

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