Troubleshoot installation problems | Photoshop Elements, Premiere Elements

Troubleshoot installation problems | Photoshop Elements , Premiere Elements
I have the windows 8 pro and when I install with displays error Troubleshoot installation problems | Photoshop Elements, Premiere Elements

Try downloading the free trial. If you install successfully, simply use your serial number to validate.
http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements&loc=us

Similar Messages

Which files need installation for Photoshop and Premiere Elements 9

In the list of files for download for the Photoshop and Premiere Elements 9 Plus package that I just purchased,
(Windows 7) there is a single "Premiere Content ALL" file of ~4.2GB. There are also 6 files called "Premiere
Content 1" (and 2 2nd 3), and "Premiere Content 1 HD" (and 2 and 3).
After smooth installs of the PSE and PRE programs proper, in doing the install of the "Premiere Content ALL"
file, it seems like the "Content 1-3 and 1-3 HD" files were included in it (judging by the file nmes flashing on
the screen during the install, and in poking around in the install directory).
What I would like to know is: are the 6 Content 1-3 and 1-3 HD file included in the Content ALL file, and if so,
are they at the same revision level as what's in the Content ALL file.
I don't want to just try installing the individual Content files over the ALL file install, as that might well screw
something or other up.
I tried getting an answer to this on the phone with Adobe support, but could not get an unambiguous answer
from either of the two support people I spoke to.
Any help would be appreciated.
Thanks ...
/kim

Thanks for the reply.   The real question though was/is are ALL the files contained in the 6 separate content archive files
(Content 1, Content 2, Content 3, Content HD 1, Content HD 2, and Content HD 3) also contained in the single archive
file called Content ALL?
Since I was unable to get a definitive answer to that question, I went ahead and downloaded all 7 of the Content archive
files, extracted all of the archived files in the *.7z files and compared the timestamps and sizes of the files in the 6 individual archives to the timestamps and sizes of the files from the "ALL" archive.   The files within the 6 archives matched those
in the ALL archive.
And since the sizes of all 7 *.exe files are identical, I suspect they are all the same and simply invoke an unarchiver
for their respective 7z file, using their own filename as the argument to the builtin program.
The overall result is that I have verified to my own satisfaction that the contents of the 6 individual Content XX files
*are* contained within the single Content ALL file.
It would have been NICE if Adobe had bothered to TELL their customers that, so they wouldn't spend twice the time in
downloading 6 unnecessary files which in reality just duplicate the ALL file.   Plus in my case, spending an hour or
two verifying that the contents of the 6 files were also in the ALL file.   Sheesh.
C'est la vie ...

Download and installation of photoshop and premiere elements 12

1 I have just purchased Adobe Photoshop Elements 12 and Adobe Premiere Elements 12 (Windows EU English). The photoshop downloaded OK but will not open due the compressed 7z file. What is the best way of solving this problem?
2 In my download screen the premiere elements has a reference serial number but no download option. Please rectify.

7z files can be opened with packing tools like WinZip, but there is a complementary extractor . exe to download, which you don't seem to have done yet. If you bought the bundle, the installer would contain both apps, so there is no separate download.
Mylenium

Installation problem with Adobe Premiere Elements 10

I recently purchased a copy of Premiere Elements 10 (With photoshop elements) and I have come to brick wall in the installation. First off, I have already installed photoshop and its working fine, however when i try install Premiere i get the following message:
"This installation package is not supported by this processor type"
I can confirm that my processor does infact meet the system requirements. It is faster than 2.0 GhZ and does support SSE2.
My exact model is: Intel(R) Core(TM)2 Duo CPU E7600 @ 3.06 GhZ. I can can see from the following link that it supports sse2
http://www.cpu-world.com/CPUs/Core_2/Intel-Core%202%20Duo%20E7600%20AT80571PH0833ML%20%28B X80571E7600%20-%20BXC80571E7600%29.html
I am also running Visata 32bit with about 4 GB of ram.
Any Help would be great.
Many Thanks
Chris

This software came with hardware that was other than a PC. Therefore they cant really help me, however i'm trying to download the trial version but my internet connection is less reliable than a plumbers estimate. It may take sometime, if that fails ill have to call T/S, i have a UK based number to call if the trial fails to work. Thank you all for your suggestions so far

Installation problem with Adobe Premiere Elements 7

I have newly bought Premiere Elements 7 and successfully installed it on my PC. I have now tried to install it on my laptop also, but when it gets to the bit Registering it rolls back and tells me to try setup again. I had a previous version on my laptop but uninstalled it. I tried turning off Virus checker, and even disconnected from the Internet but same thing happened. Would be grateful for suggestions.

If you're having trouble with registration and installation, a call to Adobe Tech Support is definitely in order.
Installation issues are handled at no charge.
http://forums.adobe.com/thread/414984?tstart=0
Meantime, make sure your operating system, firmware and drivers are up to date and that you have the latest Quicktime.
http://forums.adobe.com/thread/416585?tstart=0
And, even if your system is brand new, it's wise to run a program like Advanced System Care to clear off your temp files and clean your registry.
http://forums.adobe.com/thread/390602?tstart=0

Big problems with installion Premiere Elements und Photoshop Elements 12

Big problems with installion Premiere Elements und Photoshop Elements 12 auf Windows 7, shared technologies not found. Tried all tips and notes from the community (6 hours work), nothing helped./
Habe Riesenprobleme mit Installation Premiere elements und PS elements 12, gemeinsam genutzte Technologien werden nicht installier, habe alle Hinweise aus den Foren bereits probiert (6 Stunden Arbeit). Wer weiß wirklichRat?

Select a topic, then click I STILL NEED HELP to start Premiere Elements Online chat
-http://helpx.adobe.com/contact.html?product=premiere-elements

Got error during installation saying serial number is invalid for a photoshop and premiere elements package I bought from Adobe website last year. Anybody has a solution for this? Thanks.

Got error during installation saying serial number is invalid for a photoshop and premiere elements package I bought from Adobe website last year. Anybody has a solution for this? Thanks.

Does your serial number show on your account page?
https://www.adobe.com/account.html for serial numbers on your Adobe page... or
Lost serial # http://helpx.adobe.com/x-productkb/global/find-serial-number.html

I have problems with my Photoshop and Premiere Elements 10

I've had Elements 10 and Premier Elements 10 since February and they've been nothing but trouble, constantly closing and, in addition, I believe causiing other programs, such as IE 9 and those in Office 10, to close also.
They've disappeared again and, again, I am unable to download them. I've been on Chat, followed instructions with no result, and spent about 15 hours trying to re-download them. Again. I just don't understand this. I've had a running dialogue with Adobe and gotten nowhere.
Must I order and pay for the discs? If I get the discs, will my results be any different? (Better or worse?)

Branching to a new discussion as this is not related to the previous error message posted.
Kay Latona you can order replacement media by contacting our support team. Are you currently receiving errors when trying to install Photoshop and Premiere Elements or when you try to open either Photoshop or Premiere Elements?

I bought the Adobe student version of Photoshop and Premiere Elements a few months ago - and now I am trying to use it, and the serial number that I have is incorrect - or it is only the registration number or something? It says I should have been sent an

I bought the Adobe student version of Photoshop and Premiere Elements a few months ago - and now I am trying to use it, and the serial number that I have is incorrect - or it is only the registration number or something? It says I should have been sent an email with the serial number once the product was registered - But I never received this email. If anyone is able to help me with this issue - that would be great. the registration number is: PEPEP6-5578-6450-8871-9107 I am using a windows based system

If I were you I would first make sure CS6 was deactivated or signed-out. Then download Adobe's cleaner and remove cc, CS6 and any other creative application installed including Creative Cloud desktop application. Then install CS6 and use your CS6 serial number during the install to activate CS6 standard or extended which ever the serial number is for. CS6 Version 13.0 should the be activated. That level of CS6 is extremely bug ridden so be sure to the use CS6 menu Help>Updates to get CS6 updates. Windows should update to version 13.0.1.3 Mac to version 13.0.6. Not Subscription CS6 version 13.1.2...
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

Cannot activate Photoshop and Premiere Elements 13 on Mac

my hard disk crash and I have to reinstall Mac OSX on my system. After new Yosemite OS installed, I restore all user apps and data from Time Machine. After entire, Elements Organizer 13 started to behave abnormally. The app open with a help request dialog window in the middle of the screen, and I cannot close it.
so I proceeded to uninstall Photoshop and Premiere elements 13 and a,so Elements a Organizer using built in Uninstaller
aafter uninstalled, I proceed to reinstall both app using the original app files ai download d when the apps were purchased.
it ask for serial number, I enter the serial correctoh but both app refuse to activate, stated that the serial cannot be validate and ask me to contact support
i do so and have chat with Adobe support for more than 30 minutes, no solution Offered which is so frustrating. I ask the tech support to provide me instruction an new serial key or method to solve this problem by mail. But there is no follow up at all.
what on Earth can I do to reinstall and activate both apps?
help pleaese. Adobe support is so disappointing.

I'm sorry to have to inform you that I am completely dumb! Therefore, any communication will be via e-mail. You can use <removed>, which is also my Adobe account.
Aggiornamento di Photoshop Camera Raw 9.0
Si è verificato un errore durante l'installazione di questo aggiornamento. Chiudete e riprovate più tardi. Codice errore: U44M1I210
Photoshop Camera Raw 9.0 update
It was an error during installation of this update. Close and try again later. Error Code: U44M1I210 "
Thanks for the assistance. My best regards.
Paolo

Is there any "simple" documentation on the steps to download and install Photoshop and Premiere Elements V13? The downloads seems to work but there's nothing clear on what do you do next.

I've been messing with computers since 1958 and I've never seen such a mess as trying to download and install the recently purchased copies of Photoshop and Premiere Elements Version 13. Slow downloads? Sure, but I can live with that. But once downloaded, what next? Look for a xxx.exe file somewhere in the pile? Read the "ReadMe" file? All I seem to get is unzipping some files with nothing leading me into the proper steps. I can't even seem to get off the ground. Everything I touch unzips and just lies there. I hate to think I've gone dumb after all of these years, but "user friendly" this is not. My "Your order confirmation" sheet gives me "Follow the instructions below to start using it today" and the first three steps work as you'd expect. Step 4 states "After you have completed the download process, your serial number will be displayed in the download center." Step 5 is "You can log back into 'Adobe Account Management' in the future to re-download your product or retrieve your serial number. ...." I have no problem with my serial number but there seems to be a lot missing between Steps 4 and 5. It would be nice to have this information as pretty standard "stuff. Computers are supposed to do super stuff without a lot of time-consuming problems with a simple process like installing the software. I'm feeling a bit hostile about this but it is a time-consuming, frustrating process.

Justin created a guide to using Favorites. It will help you a lot with what you seek. He has a link to it in this thread.
http://forums.verizon.com/t5/FiOS-TV-Technical-Assistance/Exploiting-FiOS-TV-Favorites/m-p/9935

Problem with Adobe Premiere Elements 10 : error DW046

Dear community members,
I have bought Adobe Premiere Elements 10 and installed it from the DVDs on my MAC OSX10.5.8 on december 27, 2013
When creating a new project , I get the following message :
following a serious error, Premiere Elements 10 must stop
Then I click OK and I get a new message :
The Premiere 10 application has closed suddenly after having been rebooted
Then I end up to the error report window. I have sent the error report to Apple ( I can send it to you if you want)
I have also got the following error message :
DW046 : following conflicting process were running, block : dynamiclinkmanager
Notice : it seems this problem is occuring since I underwent a power failure while working on a project. When I want to open an existing project I get the following message :
it seems that Premiere Elements has closed in an unexpected way during the last session. Do you want to open the previous project?
When I say YES, I save it and it comes back to the welcome menu and I cannot see this project.
I have tried to deinstall and reinstall Premiere 10 : this is impossible since I am required to deactivate dynamiclinkmanager that I cannot find.
Notice that Adobe AIR is unable to find a solution whilst it recognizes there is a problem.
Thanks you for your help

AT Romano,
The various links you have provided were very helpful. I could kill the dynamiclinkmanager.
It seems that it is now working.
Thank you, your reply was very quick and your advices very good
Kitaguchi38
Date: Wed, 1 Jan 2014 19:39:00 -0800
From: [email protected]
To: [email protected]
Subject: problem with Adobe Premiere Elements 10 : error DW046
    Re: problem with Adobe Premiere Elements 10 : error DW046
    created by A.T. Romano in Premiere Elements - View the full discussion
kitaguchi38
When you get the message
it seems that Premiere Elements has closed in an unexpected way during the last session. Do you want to open the previous project?
Do you go to the last AutoSave to open that or do you go to the save location of the project file (project.prel) to open that file?
Are you getting message to close the dynamiclinkmanager so that you can move forward?
If so, please check out dynamiclinkmanager location in the following link
http://helpx.adobe.com/photoshop-elements/kb/preference-file-locations -photoshop-elements.html
Have you seen this Photoshop Elements Forum thread with the same DW046?
http://support.muse.adobe.com/message/4771879
More later.
ATR
     Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5972397#5972397
     Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/5972397#5972397
     To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/5972397#5972397. In the Actions box on the right, click the Stop Email Notifications link.
           Start a new discussion in Premiere Elements at Adobe Community
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/thread/416458?tstart=0.

I downloaded and installed Photoshop Elements & Premiere Elements. I then launched Photoshop Elements Organizer and imported approx. 28,000 photos (including some videos). A window opened indicating that many of the photos had tags, and asking if I want

I downloaded and installed Photoshop Elements & Premiere Elements. I then launched Photoshop Elements Organizer and imported approx. 28,000 photos (including some videos). A window opened indicating that many of the photos had tags, and asking if I wanted to add the tags. I said yes, and the process began. When it reached 60% a window opened indicating that "Elements 13 Organizer has stopped working", with the only option being to "Close program."
I've since tried to open organizer several times, but it goes immediately to "Elements 13 Organizer has stopped working". I was able to open Editor, and tried opening Organizer from Editor, but encountered the same problem.
FYI, I have an open case (#0214505556), but have not received the help I need.

This issue is with respect to Elements 13.

Problem to download premiere element

Hello,
I have a problem with my Premiere element version. It was working well but now that I had to refresh my PC, when I try to download it again, I receive a message saying that the version is not able to install with Windows 7. I have Windows 8... So I don't understand.
Sorry for my English.
Thanks,
Julie

Julie12345
What version of Premiere Elements do you have?
Is your Windows 8 32 bit or 64 bit?
Are you downloading installation files from Adobe? When you downloaded these files from Adobe the first time , if you did, to what computer operating system were they downloaded Windows 7 64 bit or Windows 8 64 bit?
If you are downloading installation files from Adobe, you need two files. One will a .exe file extension and the other with a .7z file extension.
The important matter is that these file must be for the 32 bit or 64 bit for whatever computer operating system that you are using.
Look at the names of the files that you are downloading. If either has a 32 in them and you have a 64 bit computer, then you have the wrong files.
Go back and download the correct ones for 64 bit.
Please review and consider and then let us know the outcome. And, please give us more details if necessary to understand fully your situation.
Thank you.
ATR

Why is the upgrade for Adobe Photoshop and Premiere elements more expensive than just buying them?

I currently have Photoshop and Premiere Elements 12 installed on my mac and when I go to upgrade to 13 the price increases from just buying the two because of the sale. Can I just buy them for the cheaper price and uninstall the current version? ..or do I have to upgrade and pay more money?

I don't want to have several full versions! I wanted just to upgrade it.
Whether you buy one "full" version and upgrade it several times or buy several "full" versions, after installation, the end result on your hard drive is exactly the same.
The only difference between upgrade and "full" is the price you pay at the time of upgrading.
If the "full" version happens to be cheaper than the upgrade then buy the "full" version. Nothing lost. Nothing gained.
A "full" version actually makes your life easier since you only need to enter one serial number if you ever need to re-install. With an upgrade, you have to enter the upgrade serial number plus the earlier version qualifying serial number - people often lose the previous version serial number.

Troubleshoot installation problems | Photoshop Elements, Premiere Elements

Similar Messages

Maybe you are looking for