Troubleshoot is the only Help menu item that won't open and makes FFX hang even after reset

Trying to solve why there's no sound with You tube, I headed for Help and troubleshoot. Every item on the Help menu opens, except troubleshoot. I didn't find "Help" in safe mode, so couldn't try it there.
Reset Firefox and trouble shoot still won't open.
And anything you add about the sound will be appreciated. It seems to come and go for reasons of itw own.

Does the troubleshooting information page open if you type ''about:support'' into the address bar and press Enter?
As for the sound issue,
# Open the Windows volume mixer and make sure the global sound level is appropriate, as well as the sound level for Adobe Flash Player and Firefox. Only running applications show up in the volume mixer, so you first have to open a Flash video in Firefox to change the volume level for Flash Player.
#* [http://windows.microsoft.com/en-US/windows7/Adjust-the-sound-level-on-your-computer Adjust the sound level on your computer | Microsoft Support]
# Close all tabs in Firefox, then clear the cache.
#* [[How to clear the Firefox cache]]
# Delete cookies from youtube.com, ytimg.com and google.com
#* [[Delete cookies to remove the information websites have stored on your computer]]
# Delete all Flash cookies as follows.
## Press the Windows logo orb on the taskbar and click Control Panel.
## In the Control Panel search box, type ''flash''
## In the search results, click "Flash Player (32-bit)"
## Click the Storage tab.
## Click the Delete All button.
## Check "Delete All Site Data and Settings", then click the Delete button.
# Open the following video link. Right-click the video. Does the context menu have an "About the HTML5 player" item in it? Adjust the volume in the YouTube player. Can you hear any sound?
#* [http://www.youtube.com/watch?v=XSGBVzeBUbk&html5=1 Big Buck Bunny animation]
# Open the following video link. Right-click the video. Does the context menu have an "About Adobe Flash Player" item in it? Adjust the volume in the YouTube player. Can you hear any sound?
#* [https://www.youtube.com/watch?v=MGR4U7W1dZU Bastille - Things We Lost In The Fire]

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Troubleshoot is the only Help menu item that won't open and makes FFX hang even after reset

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