Troubleshoot scan to email officejet pro 8600 plus

printer cannot connect to the server.  Name and address both verified by ISP.  any other suggestions?

Hello kaybe123,
Welcome to the HP Support Forums!
It appears that you are unable to Scan to Email with the Officejet Pro 8600 Plus, getting server connection errors. I would like to offer a few suggestions that I hope will help you get this working.
Check for updates on the printer, Getting the Latest Firmware and Product Updates.
Power off the printer and ensure the power cord is connected to a wall out let.
Next you want to power reset the router. If it has a power button press that, if not, remove the power cord. Wait 60 seconds and then allow it to power back up. Once router is fully on, power up the printer.
Test the Scan to Email, if it works there is no need to continue. If it doesn't, try the next suggestion.
Refer to this Thread answered by a colleague of mine happytohelp01 : Efax 7510 still won't work after turning off/on ePrint several times. Follow the steps to setup a Manual I.P and DNS for the printer over the network. The steps will be the same, if not very similar for your printer as the one in the above post.
Try to Scan to Email once done. If still unable to Scan to Email, continue below.
Go back to the above Thread, rather than using the DNS suggested try this set; Primary DNS Server : 209.244.0.3 & Secondary DNS Server : 209.244.0.4.
Try to Scan to Email, if the feature is still not working you will need to call HP's Cloud Support team. If you live in the USA/Canada, 1-855-785-2777. If you live outside the USA/Canada, click HERE to find the Technical Support number for your country/region.
Best of luck.
JERENDS
I work on behalf of HP
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Similar Messages

  • Thin horizontal black line at BOTTOM of page when scan on HP Officejet Pro 8600 Plus

    I owned an HP Officejet Pro 8500 and scanning was perfect.  I recently purchased an HP Officejet Pro 8600 Plus.
    When I scan from the HP 8600 auto document feeder, I get a thin (several pixel wide) black line along the bottom edge of the resulting scan.  This line will sometimes be slighly crooked or only appear across half the page, in which case it tends to get thicker toward the edge of the page).  I believe this line is an artifact from scanning the very bottom edge of the oroginal document.  I think it is showing where the bottom edge of the page was when scanned.  If the document is a little skewed, then the black line at the bottom will be a little crooked, probably following the edge of the page.  This problem is consistent, and repeatable.  It happens in both "Scan To E-mail" mode and "Scan To Network Folder" mode.
    When I scan from the flat bed, I get a very narrow black line along the very top edge of the resulting scan, but the bottom appears fine (although I've not tested this extensively).
    These thin black lines did not occur when scanning from the HP 8500.
    I am wondering if there is a setting to adjust this, or if it is a firmware difference between printers that needs debugging.
    This question was solved.
    View Solution.

    I find it interesting that the issue happens across both printers.  This is what leads me to believe this is something with the software/connection with the PC.  One thing I will note is that you mentioned above using Adobe Reader 10.1.6.  The latest version of Adobe Reader is 11.0.02.  I would advise removing your current version of Adobe Reader and install the latest version. 
    I am not sure if this will fix the issue as you mentioned the line comes across in jpeg and other scanning styles.  Do you possibly have another PC you could try setting up a connection with quickly and attempting a scan?  This would be another way to ensure if the issue is coming from the printer or a connection/software issue.
    I would like to make sure the issue is coming from the scanners on these printers before returning the printers as I would hate for you to get another model printer and the issue remain with this printer as well.  However, I will note that the Laserjet Pro 200 is a nice series printer from my experience.  I have used the Laserjet Pro 200 black and white only edition, the MFP, and the TopShot edition where I am located.
    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
    I am not an HP employee.

  • Poor image quality when scanning coins with officejet pro 8600 plus

    I recently upgraded my printer from an HP 2210 to and HP officejet pro 8600 plus. image quality on coin scans is terrible.
    I have tried scanning both with the HP software and with windows 7 fax and scan software
    I have saved images as BMP, JPG, PNG, and TIFF
    I have used resolutions from 300 dpi to 1200 DPI
    All give me similar unacceptable results.
    Images are better when scanned flat on the scanner than when in slabbed holders, and from this I am guessing that the plastic is somehow interfering wiht the scan. Either that, or there is a very shallow depth of field so that even moving the coin a few mm away from the glass moves it out of focus. But even a raw coin placed directly on the glass has significantly worse image quality than the old 2100. 
    The first image is  a coin scanned with the old 2100. The second has been scanned in a similar slab by the  8600

    Hi terry_renee,
    Welcome to the HP Forums! I am happy to help you with this scanning issue! I did a test with an HP Officejet 8600, at 1200 dpi, and no plastic covering. Just the quarter on the glass, and we cropped it to the quarter. This is the result.
    I have a few questions for you:
    What Operating System are you using for scanning? Windows or Mac? What version?
    What scanning software are you using?
    Are you scanning from the computer, or the printer's control panel? 
    Hope to hear back from you, and have a great day!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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  • HP Officejet Pro 8600 Plus scanner has become cloudy

    I used the scanner to scan hundreds of photos and it was working perfectly throughout.
    A couple weeks later I try scan some more and all of a sudden the left edge of my scan is coming out all cloudy. 
    For example, see http://www.lovettsoftware.com/downloads/hp/cloudy.​png
    Is there a way to clean, or recalibrate or do anything to fix this or is the scanner toast ?

    Thanks for the link to the user guide.  I tried all the glass cleaning ideas, but I see no improvement in scan quality.
    I switched to a Canon Pixma scanner and the cloud is gone, so I'll go with that for now. 
    For comparison:
    The bad scan from HP Officejet Pro 8600 Plus: http://www.lovettsoftware.com/downloads/hp/scan4.p​ng
    The good scan from Canon Pixma: http://www.lovettsoftware.com/downloads/hp/scan8.p​ng
    Notice the gray fuzzy tint around the top left edges is gone in the Canon scan.
    Feel free to pass this along to your engineers so they can work on designing a scanner that lasts better.  I really didn't do that many scans, I did 565 scans, in fact.  I would expect the scanner to last a lot longer than that.

  • Hp officejet pro 8600 plus .. won't scan to e-mail

    HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g; Windows 8
    Why am I now getting this error message when attempting to scan to email "Username or password is incorrect. Make sure both user account and password are valid." There were no changes in passwords so not sure what needs to be done to correct the issue. I am now also having problems with faxing.
    Please HELP

    Hi HelpMsP,
    Welcome to the HP Forums.
    I see that you are having an issue with the user name and password when attempting to scan to your email.
    I suggest Resettling the Network Defaults on the printer.  To do so, On the main display of the printer, please use the right arrow key and go to the Setup Menu.  Please scroll down to and select Network settings.  Please go to the last menu in the list and select Restore Network Defaults.
    This will reset the user name and password and you can then re-enter your information.
    If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
    Thanks for your time.
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • Officejet Pro 8600 Plus won't print or scan wirelessly using Mac OS 10.

    Mac OS 10.9
    Wireless
    My printer was working fine until today.  Then when I used the control panel to scan a page I went through the steps and got to scanning and got the message I needed to enable "Scan to Computer" in the HP Utility.  I went there and it was unchecked.  Seems I had this problem every time I did a new scan job in the past.  It wouldn't retain than check.  So I checked it and after awhile I got the message "Communication Error" and to check my connections and if that didn't work restart my computer and printer.  I did that and also restarted the router but it didn't help.
    Then I tried printing from Word, which has always worked but it didn't this time.  The printer icon on the right of the dock came up, bounced a few times then disappeared with nothing happening on the printer.
    So I deleted and reinstalled the printer.  No help.  I downloaded and installed HP software and firmware updates.  No help.  I went through wireless setup.  No help
    BTW, all along I got good "Wireless Network Test" results.  I says it's connected but nothing happens when I try any functions of the printer.
    If I can find a USB cable I will try to see if wired works.
    Any suggestions would be appreciated. 

    Hey @neoflyer,
    I would like to assist you today with resolving the wireless printing and scanning issues you're experiencing on your HP Officejet Pro 8600 Plus e-All-in-One Printer on your Mac OS X 10.9 Operating System. You mentioned that you have powercycled the devices, reran the wireless setup, and uninstalled and reinstalled the software and drivers to no avail. I'm going to suggest a few additional troubleshooting steps to verify if this is a computer issue or a network issue.
    Step 1: Gather the IP and Open the EWS:
    1. On the screen of your printer select the wireless button:
    2. Under the Wireless information you should see your IP address
    3. Open up your internet browser on your Mac computer and in the website address bar just type in your IP address. Please do not include www.
    4. After you enter your IP address in the website bar go to that website
    5. If the website for your printer opens than that proves with 100% certainty that your printer and computer are 'talking' to each other on your wireless network. If the website fails to open than you have a network communication issue with your router.
    If the website fails to open please powercycle your network again:
    How to Properly Powercycle a Network:
    First, unplug the power cable to your Router
    Once your Router is unplugged, turn off your printer
    Next, shut down your computer
    After 30 seconds to 1 minutes, plug your Router back in
    Next, turn on your printer
    Turn on the computer
    After a few moments check on your computer and ensure that the internet is working. Once it is, hit the wireless button again on the printer to see if your printer got a new IP address. Using the IP address enter it in the address bar of your internet browser and now see if the website for the printer opens.
    If the website for the printer opens successfully please follow the steps below:
    Step 1: Uninstall Drivers and Software:
    From the computer desktop, double-click the Macintosh HD, and then click Applications.
    Click the Hewlett-Packard folder.
    Double-click the HP Uninstaller, and then click Continue.
    Select the product to uninstall, and then click Uninstall.
    When prompted, type the Administrator name and Password, and then click OK.
    From the Macintosh HD menu, click Users.
    Click the correct user name.
    Click Library.
    Click Preferences.
    Click and hold the cursor on the first file that starts with "HP," and then drag the file to the Trash icon on the taskbar. Complete this step for each file that starts with "HP."
    Close out of Preferences.
    Click the Trash icon on the taskbar, click the Empty button, and then click OK to empty the trash.
    Step 2: Verify and Repair your Disk Permissions on the Mac:
    Open Macintosh HD and go to Applications
    Go to the Utilities Folder
    Open the Disk Utility
    Select the Hard Drive volume you are using (usually on the left)
    Select Verify Disk Permissions
    Once that process is done, select Repair Disk Permissions
    Step 3: Check for Apple Updates:
    Go to Apple
    Select System Preferences
    Select Software Update
    Click Update Now
    Install your available updates
    Restart your computer
    Step 4: Reinstall your Software and Drivers:
    1. Please click the following link to download the appropriate Mac OS X 10.9 drivers for your printer: Mac: HP Officejet Pro 8600 series Full Feature Software and Drivers
    2. Once downloaded, run through the step by step screens to reinstall your network printer
    3. Once the printer is reinstalled, attempt a print and a scan!
    Please let me know if these steps resolved your issue. Thanks for reaching out to the HP Support Forums. Good luck!
    X-23
    I work on behalf of HP
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  • [win7 64bit ultimate]: HP Officejet Pro 8600 Plus prints won't scan

    Guys I have spent 2 days on reading and trying all of the suggestions in previous posts. My HP Officejet Pro 8600 Plus JUST won't scan. When I click to scan a Document or Photo the HP Scan pops up saying: The HP Officejet Pro 8600 was not found.
    When I do unistall the HP basic software and then install again it works fine. However when pc restarts problem is still there.
    I have completely uninstalled my avast Antivirus and also configured the windows firewall. No luck till now.
    Tried the HP Print and Scan Doctor: It appears that the problem is in the device manager. Edited: Just looked at the device manager and spotted this >  
    If I reinstall it will work only till my next restart.
    Any suggestions?

    @N3CR4, welcome to the forums
    I read about how you cannot scan and have been troubleshooting quite a bit lately, to no avail.
    I have some questions and some ideas for you. If you've tried the steps, just let me know the results. Here are my ideas for you.
    Have you uninstalled the printer by right clicking on them in the Device Manager, as shown in your screen shot, then restarted your PC and reinstalled?
    Have you tried creating another User Account with Admin privileges and tried installing?
    Try a clean boot, and restart the PC and ensure your Firewalls and Anti-Virus scanners are disabled and try running the installation.
    Will the printer install successfully on another PC?
    Remove the printer by using the Microsoft Fix it tool, restart the PC and try installing again.
    Try unregistering and re-registering the Microsoft Windows Installer service:
    1. Click the Start menu and type " cmd " in the search field and press enter.
    2. Type in " msiexec /unregister " and then press enter.
    3. Type in " msiexec /regserver " and then press enter.
    4. Restart your PC and try the installation.
    Run the SFC scan to repair any corupt files. (Run the scan 3 times if there is an issue in the results) then try installing the printer again.
    Using System File Checker to Restore System Files
    I really hope the steps help, let me know the outcome
    R a i n b o w 7000I work on behalf of HP
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    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • HP Officejet Pro 8600 Plus losing wireless connectivity, cannot scan to computer

    In our office, we have roughly 4 computers using the HP Officeject Pro 8600 Plus, all of which are connected wirelessly. The printer was previously connected to the internet wirelessly with no problems. A couple of days ago however our computers started randomly disconnecting. The printing function would work for a bit, then disconnect. I found the only solution to this problem was to hit the button on our wireless router that resends the wireless signal out for connectivity. 
    We hardwired the printer with an ethernet cable and I myself didn't see any further problems regarding connectivity but a couple of the other computers had spotty connections.  Again, each time this can be remedied by hitting the button on the wireless router.
    Today  however we had an additional problem, after trying to scan a document through the automatic document feeder, the printer said it was jammed (although it wasnt). When we went to rescan, the scan to computer function was no longer working. I can scan by hitting the scan button on my HP Printer Assitant interface, and I can also scan to email, but cannot scan to computer.
    I have gone through several forums and haven't been able to find a solution. I personally use Windows 8, but other people in our office are using older versions of Windows. We've tried unplugging, restarting, hardwiring, resetting wireless settings, uninstalling, etc. etc. Before a few days ago the pritner was working fine for a number of months.
    If anyone has any ideas they would be greatly appreciated.

    Hi rtaw,
    Welcome to the HP Forums!
    I understand that you cannot scan to computer, and that you are losing wireless connectivity, with your HP Officejet pro 8600 Plus. I am happy to help you with this issue!
    Please take a look through this wireless guide. Printer Does Not Maintain Wireless Connection.
    For the scanning, please see this guide. A 'Connection Error' or 'No Computer Detected' Error Message Displays during Scanning.
    Hope this information helps you, and let me know if you have any more issues!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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  • HP OfficeJet Pro 8600 Plus will print wirelessly but not scan

    I have a HP OfficeJet Pro 8600 Plus all in one printer/copier/scanner. It's worked fine for the several months I have had it. But now suddently the computer does not recognize the scanner. I am connected to the device wirelessly and can print but not scan. I haven't been able to figure out why the comptuer recognizes the printer but not the scanner. I uninstalled and reinstalled the device but still no success.
    Any ideas how I can get the computer to recognize the scanner? I am running Windows 8. Have not updated to 8.1.

    Hello Sarah1234, and welcome to the HP Forums, I hope you enjoy your experience!
    I see you are experiencing scanning issues.  I would like to help.
    I would recommend powering off your printer and computer.  Once they are both down, I would recommend unplugging the power from your wireless router for 60 seconds, and then plugging it back in.  Once it has begun broadcasting again, power on your printer and computer.
    I would also recommend downloading and running the HP Print and Scan Doctor. Once you have launched the tool, select the 'fix scanning' option.
    Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • HP OfficeJet Pro 8600 Plus - Squeals while scanning

    My OfficeJet Pro 8600 Plus squeals very loudly while it is automatically feeding paper through to scan the document to a PDF.  How do I stop the annoying squeals??  It does NOT squeal while it's printing ... so I'm assuming it has to do with the feeder tray and the rollers associated there ... maybe??

    Hey @DEP001, 
    Welcome to the HP Support Forum!  I understand your HP Officejet Pro 8600 Plus e-All-in-One Printer's ADF has become quite noisy.  I would like to assist you with this and may have the steps you need to resolve that issue.  
    The first thing I suggest is to plug the printer into the wall outlet directly if it is currently in a power surge protector or extension cord. This may sound silly but this will ensure the printer is getting full power and may eliminate any unnecessary troubleshooting. If the printer is no longer getting full power from the power surge or extension cord it may give false errors, have poor connection, paper feed issues and quality issues.
    Secondly, I recommend you try the following: 
    Clean the ADF
    Rollers are used to feed paper into the scanner, while the separator pad prevents multiple pages from feeding at the same time. If the rollers or separator pad are dirty, the ADF might not feed the paper correctly. Follow these steps to clean the ADF mechanism.
    Open the ADF cover.
    Figure : Open the ADF cover (Officejet Pro 8600)
    Figure : Open the ADF cover (Officejet Pro 8600 Plus and Premium)
    Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
    Use the damp cloth to clean any residue or dust from the pick rollers and the separator pad.
    Figure : Clean the ADF (Officejet Pro 8600)
    ADF cover
    Rollers
    Separator pad
    Figure : Clean the ADF (Officejet Pro 8600 Plus and Premium)
    ADF cover
    Rollers
    Separator pad
    Firmly close the ADF cover.
    Try to print from the ADF again.
    Source
    Lastly, after you've cleaned the ADF, try a 'hard reset':
    Let me know if this helps alleviate the squealing sound when using the ADF.  
    Have a great day!  
    E-roq
    I work on behalf of HP.
    Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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  • Where do scanned documents go I have a hp officejet pro 8600 plus

    Where do scanned documents go?  I scan from the printer to the computer, it says it was scanned and sent but to where? how do you scan into an email?

    When you scan to PC they go to your Documents folder. Mine saves in a  folder in Documents named Scans, or possibly Scanned documents. I am using a new machine which has not received any scanned files so I can't remember the exact name but it is usually easy to identify once you open up your Documents folder.
    To scan to email you will need to use the printer software installed on the PC to set it up.The document here should help:
    http://support.hp.com/us-en/product/HP-Officejet-Pro-8600-Plus-e-All-in-One-Printer-series---N911/43...
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  • Configuring "Scan To E-mail" on HP Officejet Pro 8600 Plus N911g

    This is the same issue reported by several other users in this forum to which no solution has been provided.
    I have been unsuccessful in setting up the scan to e-mail option for a HP Officejet Pro 8600 Plus N911g purchased on August 12th 2012 and using the firmware CLP1CN1150CR.
    I am trying to do this through the Embedded Web Server interface to the printer from an iMac running Mac OS X 10.6.8 and HP Utility 5.8.0.  More specifically the page under "Scan -> Scan to E-mail -> Outgoing E-mail Profiles".
    I have tried 2 different SMTP outgoing servers, each of which works well to send e-mail from the computer: Apple iCloud e-mail service (formerly known as Mobile Me, formerly known as .Mac) and AT&T Net e-mail service.  I verified that the server name, port number and authentication login/password values were all correct.
    When scan to e-mail is used from the printer, I get an error message:  Cannot connect to server.  Check server name and address.
    When tested from the computer during the setup of an outgoing e-mail profile, I get an error message:  The device could not send the test e-mail message. (EmailAccounts-timeout).
    When I try to configure the page under "Settings -> E-mail Alerts -> E-mail Server" and use exactly the same values as the ones in the outgoing e-mail profile above, the Save and Test option fails with an error message:  The device could not send the test e-mail message.
    Interestingly enough, I am able to use the computer's e-mail client with the option Scan To Computer -> E-mail as PDF or E-mail as JPEG.  With this option, the file is scanned and added as an attachment to a mail message from the Mail client under Mac OS X.  When I press the Send button, the e-mail is sent successfully through the same SMTP server.
    All the error messages seem to indicate that the printer's e-mail client software is unable to establish a connection to the SMTP server.  However, it is not clear what configuration parameter is the one that could be causing the problem.
    This question was solved.
    View Solution.

    After further research, I noticed that there are other possible default Simple Mail Transfer Protocol (SMTP) port values:
    Port 25 is the standard SMTP port number.
    Port 465 is the port number for SMTP over SSL, Secure SMTP (SSMTP).
    Port 587 is the dedicated port number for a Mail Submission Agent (MSA) that uses a variant of the SMTP, as specified in RFC 6409, which requires that clients are authorized and authenticated to use the mail submission service.
    I had been using port  number 25 as this is the standard one.  However, all tests were failing.  Hence, I decided to try the tests with ports numbers 465 and 587.
    Port number 465 failed with the same errors listed above.  However, the tests passed with port number 587.  After saving the successful configuration with port number 587, I tried the scan to e-mail option from the printer and it worked.
    A mail submission agent (MSA) is a computer program or software agent that receives electronic mail messages from a mail user agent (MUA) and cooperates with a mail transfer agent (MTA) for delivery of the mail.
    Historically in Internet mail, both MTA and MSA functions use port number 25.  However, many Internet Service Providers (ISPs)  and enterprise or institutional networks restrict the ability to connect to remote MTAs on port 25.
    With a dedicated port 587, it is always possible for users to connect to their domain to submit new mail.  Availability of a MSA on port 587 enables nomadic users to continue to send mail via their preferred submission servers even from within others' networks.  Using a specific submission server is a requirement when sender policies or signing practices are enforced.
    I know that many users may find the technical details boring or confusing, but I just wanted to include some background to those who actually care about this level of detail.  I also wanted to provide a possible solution to other users who are experiencing the same problem.
    So, in a nutshell, if the Scan To E-mail option is not working for you using port number 25, then try one of the other SMTP port numbers listed above.  If none of them work, check your mail provider for other possible outgoing server port numbers.

  • Officejet Pro 8600 Plus - Scan software doesn't have 8.5x11 letter size option

    Just bought a new Officejet Pro 8600 Plus.
    The included HP Scan software will only let me choose A4 or A5 paper sizes (as well as 6x4, 7x5, 8x6, 10x8).  No 8.5x11 option, which is what I want to use most often.  (this is from the dropdown options after clicking the "Scan..." button)
    Is there something I'm missing?  I'm generally pretty good at figuring this stuff out, but I haven't even seen this issue mentioned on forums, so I'm confused.
    Also, when using the Scan To Computer function directly from the printer, I get the same result - it will scan my 8.5x11 document and output an A4 size file.
    I'm running Mac OS X 10.6.8.  I have installed all software and firmware updates I could find.  I have my printer's region set to Canada, and bought the machine from a Staples in Canada.  Wondering why I can't use any North American size formats?  

    @Simple1234 - I have reinstalled the software from HP's website, and no change. (it's actually the same version that came on the installation CD - 12.23).
    @Sethaniel - I have definitely tried every combination of settings in those drop down lists, so that's not it. 
    Ruling out OS issues, my girlfriend is running 10.8, and the HP software is doing the same thing on her computer.
    Using the System Preferences scanning method, I can choose paper sizes if set to scan from document feeder.  If I change to flatbed, I have the option to manually type in the dimensions I want, but then I'm forced to manually drag the crop area to which 8.5x11 portion of the flatbed it will scan.  Again, there's no way to just have the flatbed scan a letter size document automatically when placing the page at the top corner of the flatbed, where it shows you to place the page for letter size. 
    This seems like the most basic function of a scanner!  I'm really perplexed by this.  I would imagine most people in north america would just want to place an 8.5x11 sheet of paper on the flatbed and have an easy way to scan the correct size with no added fuss.
    Printing works fine, and I can choose letter size, and many adjustable settings, so I think this is just a problem with HP's scanning software.  I have tried all the usual basic steps, like restarting my computer & the printer, reinstalling software, running software update, looking through all the settings in the HP Scan software, any global settings I could change in System Preferences, tried using a different computer and OS X version, googling the issue, and posting on this forum.
    Any other ideas?

  • HP OfficeJet Pro 8600 Plus - "Scan to Computer" issue on Mac OSX 10.8 or 10.9

    Hi...
    I have started experiencing the notorious "scan to computer not working" issue on my 1-month OfficeJet Pro 8600 Plus, after having used the feature a number of times flawlessly.
    There are a lot of potential solutions mentioned in dozens of relevant posts for both Mac and Windows, e.g.:
    "Failed to open a session on the device"...
    Scan to computer does not work...
    Problem scanning to computer with an 8600 wireless
    Unable to enable print to computer...
    Enable Scan to Computer - Communication Error
    Officejet Pro 8600 Utility does not show my Mac computer in scan settings
    A 'Connection Error' or 'No Computer Detected' Error Message Displays during Scanning
    HP Wireless All-in-One Printers - Communication Error between the Scanner and Your Computer...
    Etc.
    However, in my case, no solution works, after several frustrating hours of trying to fix the issue, in Mac OS X Mountain Lion (10.8), or after upgrading to Maverics (10.9).
    The behavior of the device points to a software issue, since:
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    The print function has been working fine
    The HP Scan function works
    The generic Scan function from System Preferences works (although in earlier times it did not, or it stopped working soon after invoking it)
    The "Scan to Computer" option does not appear in the HP Utility screen (although occasionally, after random sequences of unistalling and installing the software, it reappears)
    The HP Installer crashes before completing the installation (this is a latest symptom, apparently happening before unvoking the HP Setup Assistant, which still works fine)
    As already mentioned, I have tried all possible solutions, including software and firmware updates, Apple drivers, HP drivers (full featured software), clean (un)installations, followed by computer and printer restarts. Nothing seems to work.
    The "Scan to Computer" feature of the 8600 always works on my Windows 7 laptop, after initial configuration. 
    The next step will be returning the device for a refund, but before resorting to that, I am giving it a last chance, in (the unlikely) case there is something new I have not tried yet.
    Thanks,
    PNS

    facman
    I am linking you to an HP Support document titled “Uninstalling the Printer Software” below. I am also providing you the link to the HP software for your printer titled “HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8” below as well.
    Follow the first document and uninstall the software. Reboot the computer than download and install the linked software. This should resolve your issue.
    Uninstalling the Printer Software
    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02259020
    HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8
    http://ftp.hp.com/pub/softlib/software12/COL44234/mp-107214-1/Officejet-Pro-8600_v12.23.0.dmg
    Please feel free to re-post if you have any further questions or concerns we are here to help.
    Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
    Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
    Dunidar
    I work on behalf of HP
    Find out a bit more about me by checking out my profile!
    "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

  • Unable to Completely Scan Legal Size Documents with Officejet Pro 8600 Plus

    I am trying scan legal sized documents on my new Officejet Pro 8600 Plus. I have reviewed the forums, and this has been a recurring problem in the past (see link---  http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Scanning-Legal-Size-Documents/m-p/35416#M14...   ), but does not appear to be resolved. Whether I use the document feeder or the glass, the document is cut off at the bottom, and appears to be stopping at the 'A4' size, vs. legal. I cannot locate any setting on the scanner itself, or in the HP Utility software to change this, or even to be able to identify the current setting, if it is one. 
    I am using a Mac Pro, system 10.6.8, just installed and started using the printer a couple of days ago, and everything is up to date software-wise. Everything else on this machine has been working beautifully. 
    Can anyone identify what's going on here and how to correct it?
    Thanks for your help--I specifically chose this particular unit over the next model down due to the legal sized glass/bed, and if I can't use it to scan legal docs, well, that's a problem. Thanks for your help!
    This question was solved.
    View Solution.

    Hello,
    Please try the following steps:
    1. Open the HP Utility and select your device.
    2. From Scan Settings open the "Scan to Computer".
    3. Click the "Scan Tasks" tab.
    4. Select the Scan Shortcut used to scan, then click Edit.
    5. In the section of Scan from an HP Device click on the blue triangle to enlarge the menu.
    6. From the enlarged menu now open the drop-down menu next to Crop To and set as None.
    7. Click OK and try scanning again.
    Please let me know of any change,
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

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