Troubleshooting DPS Connection issues - Sign in failed. Please try again.

All of our users are having trouble connecting to the Digital Publishing Suite through the Folio Builder in InDesign. Whenever we try to log in we get a "Sign in failed. Please try again." error. I'm almost positive it's something in our network that's causing the problem, but I'd like to see if I can narrow it down so I can direct our security dude in making an exception. I think DPS only uses port 443 for communication so I'll make sure that's open, but is there any other potential areas where I can do some investigation?

Are you guys able to login to the DPS dahsboard? (https://digitalpublishing.acrobat.com/welcome.html)
when a an ID is first set up, it requires that you login to the dashboard and accept the terms and policies to active the Adobe ID.
If yes but not on the panel, then your network firewall can be blocking access to DPS sites. I can provide you more documentation if the answer is yes.

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App Builder - Create App from InDesign - "Sign In Failed - Please Try Again"

I'm launching the App Builder from the Folio Builder Panel in InDesign (CC), by selecting my folio and choosing "Create App". When App Builder launches, it immediately errors, saying "Sign in failed, pelase try again". I can select "Log Out" in the corner, and Log In (successfully), but then a message box appears telling me to create an app I need to launch app builder from the folio builder panel.
I have read the support article regarding folio and article names causing an error, but all my names appear to be ok - all just smallcase, no spaces or special characters.
Anyone have any tips?
Thanks,
Gary

Make sure that you use your Creative Cloud account to sign in to the Folio Builder panel, and then choose Create App. If that doesn't work, try signing out of the Folio Builder panel, choose Create App, and then sign in.

Sign in failed Please try again with latest version please help?

I have look everywhere for the latest information on why this is not working for me. I have CS5 and have Folio Producer 1.7 and Folio Builder Panel 1.7 and the latest Dig Pub Tools yet I can not log in to the system throught the panel but I can log in on the website.
I keep getting Sign in failed. Please try again.
Is there something I am missing. I tried running the patch in other posts and that did not work. Any links or information would be greatly appreciated as this works for me on 5.5 in my house but not at work.
Thanks
Dan

Hi, i am facing the same problem since monday, I have just reinstalled everything: Folio Producer, Folio tools and ADOBE DESIGN PREMIUM CS5.5.
I was confident that it would be solved and when i tried to sign in on folio builder, it kept the same
"sign in failed. Please try again."

"Sync encountered an error while connecting: Failed to connect to the server. Please try again."

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This error is not covered in your help documentation.
I have an active internet connection.
I have tried resetting the Sync on the laptop several times over the last few weeks.
Please advise.
Thanks

Hi!
It seems that you are not using the latest version of Firefox. Please, update and try again: http://www.mozilla.org/firefox

I keep getting this message "Sync encountered an error while connecting: Failed to connect to the server. Please try again" What's the problem in English

I keep getting this message "Sync encountered an error while connecting: Failed to connect to the server. Please try again" What's the problem in English

Hi,
Sometimes the server is not available and you can get an error like this one. Usually it works if you try to sync later. If this doesn't work, take a look to [https://philikon.wordpress.com/2011/06/13/how-to-file-a-good-sync-bug/ this post] to learn how to report a bug.
Let me know if this is helpful.

"Signing failed, please try again" error

I've got a perplexing and frustrating problem. My app is already to go, I've downloaded the .ipa file and tested it. It works fine on the iPad. But, when it came time to create the distribution app (.zip) file, I keep getting a "signing failed, please try again" error.
I've tried but failed the following:
-I've checked my p12 certificates. They were valid. I even recreated them twice, each time it did not work.
-I've rebuilt my folio twice. I even tried deleting all but one article then trying to export the distribution app
-I've renamed the article names to just alphabets and numbers, no special characters
Yet despite all of my efforts I keep getting this error. What am I missing?
Thanks!
Pai

No. We're going to need to get log files from you to determine what is going wrong. To get log files you need to create an empty text file. on your machine. You can create the file using TextEdit, just open TextEdit, make a new document, go to the Format menu and select "Make Plain Text" and save it to /Users/username/AppBuilderLoggingEnabled.cfg.
Then run App Builder again to get the error. After you get the error look in /Users/username/ for a file called appbuilder.log and send it to me at [email protected]
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Are you using the installer disk that came with the iBook? I believe there should only be one disk.

Why do i keep getting this message when trying to view a movie: The shared library "iCloud Purchases" is not accepting connections at this time. Please try again later.

why do i keep getting this message when trying to view a movie: The shared library “iCloud Purchases” is not accepting connections at this time. Please try again later.

Same issue. What are they doing?
Macbook Pro Retina Yosemite 10.10.2

I keep getting the following error message: Sync encountered an error whole connecting: Server incorectly configured. Please try again. What does this mean?

I keep getting the following error message:
Sync encountered an error while connecting: Server incorectly configures. Please try again.
What is this?

Hi!
The sync infrastructure is having some issues and we are working to fix them as soon as possible.
Check this site for the latest updates: https://services.mozilla.com/status

ERROR: Could not connect to WhatsApp service. Please try again later.

Hi,
Today there was a connection error with WhatsApp. I needed to send something, so decided to delete and then reinstall the app to try and attempt to fix the connection problem. I am using the iPhone 5C.
Once I redownloaded the app, I opened it and the app asked me for my phone number. I typed it in.
But to my surprise, I got this error:
Could not connect to WhatsApp service. Please try again later.
After several attempts of writing my phone number (100% in the correct format) I had found no luck or success.
Anyone else having this error, or is it just me? Please provide some steps on how to fix this if so!
Thank you

Thank you for the heads up. It seems like it's working now.
For everyone with this problem please thank AlbertoRuperto and follow these steps:
1. Restart your iPhone.
2. Open WhatsApp.
3. Enter your phone number.
4. Enter verification code (if you're a new member) or just click 'Next' if you're a returning user.
5. Done! All your contacts should be there and your chats (as long as you backed them up).
P.S. This only applies to people who redownloaded and are stuck on phone verification page.

I have Photoshop CS5 Extended and it says updates available but when i download the updates it says updates failed please try again later, i have tried a few times and get the same message any help would be great i am running 64bit on windows 8

I have Photoshop CS5 Extended and it says updates available but when i download the updates it says updates failed please try again later, i have tried a few times and get the same message any help would be great i am running 64bit on windows 8.

I am running Windows 7 64 bit ultimate and have the same problem. My hard drive crashed, installed a new one and then reinstalled CS5 extended. Installation went fine, but can no longer open my camera RAW files from Photoshop (camera is a Canon EOS T2i. The message also tells me I am not eligible for the update. I am... and I cannot open my files and I could before. I can find nowhere to contact Adobe to tell me how to proceed. My daughter is all a registered user of the same product and she had no problems upgrading... we purchased ours each at the same time. I do know the difference is that I had to reinstall and she did not. If that means anything.

I am using and iphone 4 on ios 7.0.6 and i recently installed whats and its says "could not connect to whats app service. please try again later

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According to WhatsApp, service is back up & running. Did have a 4 hour outage:
https://twitter.com/wa_status/status/437358172983279616

Getting error message " Sync encountered an error while connecting. Missing account name. please try again.

When trying sync I am getting error message " Sync encountered an error while connecting, Missing account name. Please try again"

See [[forums/contributors/707663]]

I'm unable to send crash reports to Apple. Message says "Submission failed Please try again later" This has been happening for about 3 weeks.

I'm unable to send crash reports to Apple.
Message says "Submission failed Please try again later"
This has been happening for about 3 weeks.
How do I send crash reports?

If you're actually using Mac OS X v10.5.8, as your profile says, you're wasting your time trying to submit crash reports to Apple.

I turn off my whats app lasseen time stamp more than 24 hours ago and now i can't turn it on it sees " could not connect to whats app services please try again latter" i try deleting the app and changing the calendar and still didnt worrk

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Ok - an update ...
Managed to get the phone to backup to iCloud, so decided to risk the "Factory" reset.
Took the reset option including delete all data and crossed fingers.
It took a while to resotre from iCloud, but everthing seems to be back and ...
Bluetooth now working agaim.
Backup to Computer working again.
And somewhat to my surprise, GMail in the mail app is working again. (The surprise being that the implication of other posts was that this was a 6.1.3 fundamental bug)
Still no idea why the iPhone was corrupted - but at least the "Factory" reset seems to have recovered the situation.

Troubleshooting DPS Connection issues - Sign in failed. Please try again.

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