Troubleshooting Email Issues of Dynamic Online PDF Form

Hello,
I created a dynamic PDF using LiveCycle Designer ES. At the very end there is an Email button and the end user should be able to click on the button and it automatically emails the form to us. We have received complaints that people have attempted to email us the form but we have not received anything.
I've tested it and we have had no problems here. We have received the form from others outside of our Agency.
Any suggestions???
Shayne Morgan
Nebraska Department of Education

Hi,
In the previous post there is a 'Don't show again' checkbox. If that has been clicked in the past, then you won't get the dialog window. I am reasonably confident that if you go to the preferences and tick the 'Reset warnings' button, it should allow the dialog to appear:
I just don't want to test it!
The other potential issue is which type of button you used for your email submit:
A regular button with control type 'regular' and a custom script will not show the dialog window;
A regular button with control type 'submit' will show the dialog window; and
An email submit button will show the dialog window.
So in the sample here (https://acrobat.com/#d=2W4mi8OiEHBYfsXEWJcMcA) the first button does not show the dialog, but the last two buttons do show the dialogue. Testing these on your copy of Acrobat may help.
Also bear in mind that if you are using Reader and the form is not Reader Enabled, then the dialog will not come up at all.
A solution to this is to select "submit as XML' instead of 'submit as PDF'. Users with Reader can submit XML responses even when the form is not Reader Enabled.
Good luck,
Niall

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Troubleshooting Email Issues of Dynamic Online PDF Form

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