Troubleshooting Network Printer

Hi, on my windows 7 professional 32-bit desktop I cannot connect to the Ricoh network printer. On attempting an error message is displayed which reads "windows cannot connect to network printer" , what could be the cause and how could I resolve
this? Any help would be much appreciated, thanks.

Is the network printer ON?
Any changes made on the network printer? Like IP Address..
Try going to command prompt:
- ping the hostname (check if you will able to get a reply)
- or ping the network IP Address of the printer (check also if there is a reply)
or simply open windows explorer then type:
\\IP_Address_of_the_Network_printer
if everything works well the printer should be displayed on the explorer
Good luck!!!
Every second counts..make use of it. Disclaimer: This posting is provided AS IS with no warranties or guarantees and confers no rights.
IT Stuff Quick Bytes

Similar Messages

Unable to network print to HP Color LaserJet 2600n connected to Windows PC

I just got a new MacBook Pro and I am trying to print on my network to a HP Color LaserJet 2600n that is connected and shared on a Windows PC. I have carefully followed the instruction posted on http://www.ifelix.co.uk/tech/3015.html and I am still unable to print. I made sure the printer name on the remote PC has no spaces. After I enter (on my Mac) my user name and password to access the user account on the remote Windows PC, I get the following error message:
Unable to connect to server with the provided password and user name. Error: 256
Please help! Thank you!
MacBook Pro Mac OS X (10.4.8)
MacBook Pro Mac OS X (10.4.8)
MacBook Pro Mac OS X (10.4.8)
MacBook Pro Mac OS X (10.4.8)

The Windows PC is running the Windows XP Firewall, the Avast Antivirus, and Windows Defender. I have deactivated all these applications and the issue persists.
I called Apple today (I am still in my 90-day free support since this is a new MacBook Pro). After some basic troubleshooting with a tier one rep, I was transfered to a tier 2 rep who told me after making sure that I was following the right steps to try to add the printer, that since the HP LaserJet 2600n printer is connected to a Windows XP computer, my set-up is not supported by Apple and declined continuing troubleshooting the issue. According to this person Apple will only support network printing when the printer is directly attached to a hub/router.

Unable to print to a network printer, HP LaserJet 4000n

After much frustrating going in circles, I finally installed the software for my network printer, an HP LaserJet 4000n, otherwise idetified on my 4 other PCs as HP LaserJet 4000 PCL 6. It works well on the others, including an HP Netbook with Windows 7 Starter.
I finally got the printer to show up as HP Universal Printing PCL 6. I can set the Properties from my wife's new HP G72-B60US, running Windows 7 Home Premium (64 Bit). I can click on "Print Test Page," and I get the message that it was sent to the printer. However, it doesn't print. I get an "Error - Printing" message. I tried using the Windows assistant, but couldn't get any results.

Downloaded Microsoft_Fixit Mats_Run.printing.exe from: http//download.microsoft.com
Microsoft Automated Troubleshooting Services Setup
Checking network printer connectivity
Printer HP Universal Printing PCL6 cannot be contacted over the network
Reinstalled printer as HP LaserJet 4000 PCL 6. Printer HP LaserJet 4000 PCL6 cannot be contacted over the network
Contact your network administrator
Windows could no fix the problem. Please contact your network administrator.
Tied: http://support.microsoft.com/kb/980871 Workaround:
To work around this issue, you can click to clear the Render print jobs on client computers check box on the Sharing tab of the Printer Properties dialog box for the printer.
I posted on a Microsoft forum, and received a reply from an MS tech. Tried all his suggestions to no avail. My printer is attached to a desktop PC running Windows XP Professional. Do I need to install some kind of Windows 7 driver on the server?

HP Color LaserJet 2605dn Network Printing

Here we go again. I just upgraded the Windows 7 and I am still having the same network printing issues I encountered in Vista.
1. It doesn't appear that there is a Windows 7 32-bit driver for this printer, am I wrong? I found the drivers page for this printer and it is VERY POORLY written. All I can surmise is that I should install a universal printer driver.
2. The printer is going OFFLINE constantly. This printer is connected directly to my hub with a network cable. I have two other printers on my network, one is a Brother and another is a Canon. I have never ONCE experienced this issue with their printers. They just work like they are supposed to. Why does this continually happen with this HP printer. The only resolution I have found is to delete the printer and add it back. Every two days delete the printer and add it back, uggghhhh. Give me a break, don't you guys test this stuff before you sell it?
As you can see I am not a happy camper.

DaleA wrote:
I'd like to add that the driver provided by HP doesn't allow duplex printing - one of the main reasons I purchased the 2605 printer. Is there a duplex option available?
Surely, my 2605 is still within its service life. I would have expected HP to do a better job in the transistion to Windows 7 than throwing out some awful generic driver...
Enable the duplexer as described in the Vista/WIndows 7 Duplex Troubleshooting guide as described here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Wireless Network printing dilema

I have a Photosmart 2525 All in One. I have Apple MacBooks/Ipads at home, and have just upgraded from ADSL broadband to cable broadband. The printer was previously ethernet cable connected into the ADSL modem, but now the printer and cable modem are in different parts of the house. How do I get the printer to connect to the cable modem to enable network printing. Reading the manual it looks like I need a wired solution, but that is not physically possible. I have an Apple Airport device I can plug into the printer, but I still cant seem to get the printer to connect to the cable modem. Help!

Hello Ralily,
Welcome to the HP Forums.
I see that you are having some connectivity issues.
I have located a document that shows how to Share Your Printer on a Network with Apple AirPort.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Airport Admin loses Express and Extreme, no iTunes, no Network Printer

Ever since I have upgraded to Tiger, I’ve experienced a strange, random Airport Extreme/Express problem which I have not been able to solve. I can sometimes replicate the problem but never consistently.
Laptop Configuration: 15” Powerbook G4 running Mac OS Tiger 10.4.3 with most current patches. System is stable and manifests no problems.
Airport Network Configuration: Network is closed with 128bit WEP encryption. No other laptops attached to the network besides my Powerbook.
Base Station: Airport Express attached to DSL modem with “Distribute IP Addresses” checkbox enabled, running firmware v6.2, stereo speakers plugged into audio jack. Network access is restricted by MAC address; RADIUS not in use, default IP address scheme is used.
Remote Base Station: Airport Extreme running firmware v5.6. The Extreme hosts a HP 1012 LaserJet printer plugged into the USB port and an IP phone plugged into the LAN port.
The Express and Extreme are within 15 feet of each other and enjoy a clear, strong 802.11b/g wireless signal on Channel 1 with a multicast setting of 11, interface robustness enabled and transmit power set to 100%.
Symptoms: iTunes loses its remote speakers setting; I cannot print to the network printer attached via USB to Airport Extreme; Airport Extreme and Express do not appear in Airport Admin Utility….yet I can access the network via the Powerbook, I have full internet access and IP phone can make calls. I just can’t print to the network printer or use AirTunes.
Troubleshooting: I can restore all functionality if I perform a hard reset of the Airport Express Base Station then re-import my saved Airport Express base station configuration settings. I typically look at the Airport Admin Utility to determine if functionality has been restored. If both the Airport Express and Extreme appear in the Admin utility, all is well. If they are not there, sometimes a laptop reboot will restore them, other times they will not appear when the Admin Utility is opened or when I rescan. If a rescan fails, I can access the Express and Extreme by typing in the IP address and password. Then each will show up in the Admin Utility and I can make changes and restart the devices. Even with a device restart, they will not automatically appear in the Admin Utility.
I first thought the problem was associated with the laptop going to sleep but this is not the case. Sometimes when I reset the Base Station, re-import the configs and reboot the laptop, I am able to automatically see the Express and Extreme in the Airport Admin Utility. Other times I can’t. Sometimes my settings will last a few days and I’ll enjoy full functionality then they will disappear. Other times they will disappear immediately, even with a reboot and a reset of the Express and Extreme.
If I use a 3rd party utility called Cocktail and reboot, I can restore functionality. Cocktail will delete all user, system and kernel caches, delete all log files, rerun disk permissions, and run the daily, weekly and monthly Apple Kron maintenance scripts. If I reboot after running Cocktail, my Airport Extreme and Express appear in the Admin Utility. Thus, I think the problem may be associated with a Airport Extreme cache file becoming corrupted or deleted upon reboot…….but I am not positive.
If there are any Airport experts out there, let me know what you think. I love Apple, I love my Mac and my little Airport Network…….but this is ******’ me off! Thus my plea for advanced geekery review and assistance.
Talk to me!

If the Airport Admin Utility cannot automatically "see" your Base Station, you have a big clue as to the cause of your problems. On a private LAN, it should never be necessary to select "Other" and manually type in the Base Station's IP address.
The most likely cause for the Airport Admin Utility not being able to automatically "see" an Airport Base Station - is a firewall on the Mac that is blocking it. Any of the following are possible:
- you have installed non-Apple firewall software on the Mac
- you have installed so-called "internet protection" software on the Mac
- you have installed "internet monitoring" software on the Mac (like "Little Snitch")
- you have installed VPN client software on the Mac - and many of these applications install their own firewall
All this stuff needs to go, since it will cause all sorts of trouble with communication between a Base Station or Airport Express, and a Mac.
I'd also be very worried about what this "Cocktail" utility is really doing to your system.

Adobe reader XI: doule sided print problem with network printer (windows 8 pro)

Hi, I'm facing a problem with my old printer, the xerox phaser 3160n. It was connected to my notebook through network connection, and everything works well with Adobe X /Win 7 OS (including the double side print, of course) last month, I have upgraded my NB to windows 8 with clean install
clean install my printer driver for windows 8 too, and Adobe reader XI was also downloaded through official website.
However, since I was about to use double sided print in Adobe reader XI (11.00.02) it couldn't obey the order, but just print one side as usual
I have checked the "option" of my printer, and it was correctly set to "double-sided print". I have tried word 2013 to open the same pdf, and choose the same "double-sided print" and it works perfectly.
Is this problem a bug? and would it be corrected in the next update version??
(I remeber I've saw a similar issue too, with network printer, but I couldn't find it)
Thanks!!!

Hi,
Meanwhile, after insatlling the latest driver for printer from the manufacture website, restart the spooler service as a test.
Start > Run > cmd and type "net stop spooler" after that "net start spooler" or start > run > service.msc and restart it over the GUI.
Run Printer Troubleshootor under Action Center\Troubleshooting\Programs\Printer, and check if it helps.
And yes, the manufacture should have more sence about the printer, it's recommended to contact them.
Yolanda Zhu
TechNet Community Support

How to get Network Printing to work with Brother!!

So i have my BROTHER DCP-7020 printer connected to my Windows machine and i've been sharing the printer on the network with my old iMac 24' which prints perfectly. Now i have the 27' imac and i have no idea why it won't do printing via network, plugging in USB works fine, i've installed the driver but it doesn't look like it did anything. It just worked on my 24' without any hassle, it gets detected in the "Printer Settings" automatically and i dont recall doing anything to get it to work before.
Can anyone give me some tips of why it won't print and what I need to do in order to get network printing to work on my new Mac?
By the way BOTH MACHINE runs SNOW LEOPARD.
Thanks in advance.

Here's the troubleshoot: http://support.apple.com/kb/HT1404
And here is the manual method: http://support.apple.com/kb/HT3049
Hope this helps!

Print quality from network printer

poor print quality from HP wireless pc, Windows 7 64-bit, to wired network printer (Epson 500 all in one). Print Quality from desktop pc is great.

Happy Friday eve! It appears you are using a Epson printer This forum is used to troubleshooting HP printers. I would suggest using Epson support center to see if it can help resolve your issue. Welcome to Epson Support Be sure you have full cartridges and you are not using a Draft or low quality print setting.
Good luck!
-SeanS
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

Memory error when selecting a network printer in print dialogue

Hello,
I have the following situation:
Adobe Acrobat 9.0 was installed with a 30-days trial together with Adobe Reader 9.1.3
Worked perfectly
I uninstalled the trial and got Adobe Acrobat Pro 9.0 installed.
From this point on, whenever I open the print dialogue and select a network printer, the application crashes with an memory violation
The instruction at x referenced at y. The memory could not be read.
This happens in Acrobat Pro as well as Adobe Reader.
If the trial worked and the Pro does not, do I have to clean the system somehow before installing the full version?
Thank you

Hi JeffWilko,
What is your current situation?
To receive better analyzation, please provide more details?
1. Could you explain a bit about the sentence ‘installing multiple printers from the portal’ ?
2. Check the event viewer and share us the related error log.
Please take the following steps for troubleshooting:
1. Ping the printers
2. Check if there are network firewall to block the access
Best regards,
Fangzhou CHEN
Fangzhou CHEN
TechNet Community Support

Window 7 32 bit excel or word hangs when print using network printer

When trying to print from Word or Excel 2010 32bit, once I click print, there is a drop down menu to select
a printer. When I select the network printer (a HP Color Laserjet 5550), underneath the printer drop down it says "connecting to printer". Word or excel will hang and then show up as "not responding".
My pc is running on Windows 7 pro 32 bit, Word and Excel of Office 2010

Hi,
I noticed that you replied the similar thread, have you tied to the customer's resolution(Update/Reinstall the 32 bit driver on the network Print Server and then re-install the network printer, and then ran malwarebytes and
removed malware.)?
Then, we may try to plug the USB cable from your printer into an available USB port on your PC to test if possible.
If the issue still exists, I recommend we go to Event Viewer and collect the Event log. It'll help us to troubleshoot the issue, you could upload here.
http://windows.microsoft.com/en-us/windows/open-event-viewer#1TC=windows-7
Regards,
George Zhao
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Applications crash when attempting to use network printer

I just upgraded to Tiger. Now, all applications crash when I attempt to select my network printer (HP laserjet 4600) from the 'File' ->'Print' menu. If the network printer is selected as my default printer, the program closes before the print menu even comes up. However, I can print to this printer if it is my default printer and I use the print icon instead of 'File'->'Print'. I also have a USB printer (Lexmark) which I can print to no problem. I can print to all printers with no problems from Classic applications, and I had no problems printing from either Classic or OS X before upgrading to Tiger. Anyone have any ideas?
Faris

Did you run Disk Utility> Repair Permissions after installing the HP driver software? While Repair Permissions may no longer be a useful as it was as a generic troubleshooting step under OS X 10.2.x, it's still essential if you have any third-party software that requires an administrative password to install, especially HP or Adobe software, which are known to trample around placing files with mis-set permissions all over the place.

"paused for authentication" on a network print job?

what do I do with "paused for authentication" on a network print job? How do I authenticate so the job will print?

Hello, ETeague.
Thank you for visiting Apple Support Communities.
Here is an article that you may find helpful with this issue.
OS X Lion: Troubleshoot a network printer
http://support.apple.com/kb/PH4220
Cheers,
Jason H.

Network printer just quit was working fine

HP OfficeJet J5780 attached to USB on Windows 7 Home 64 bit. Wifes HP laptop, Win XP (32) over the network was working fine for the last 3 weeks. Today she gets errors "No printer installed" it shows in the Printers and Faxes window. I have uninstalled and reinstalled several times, even totally deleting the driver in printer server. I use the wizard, it finds the network printer on my machine, it says there are no associated drivers in the server would you like to install them? I say yes, it installs successfully but if printer icon is right clicked, one option is to "Pause Printing" even though there hasn't been a printing job initiated. Also when Preferences is clicked the big error thing pop-s up. The printer shows in printer dialogs but when clicked a message, "a Printer must be installed..." appears

Does the iPod connect to other networks?
Does the iPod see the network?
Any error messages?
Do other devices now connect?
Did the iPod connect before?
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

Printing over network printer (HP Officejet 8500)

Hi,
I have a HP Officejet 8500A which is connected over ethernet to our intranet.
I now would like to know how I now can use this printer, I think the printer self is based on linux and gets properly supported by hplip and/or foomatic but I don't now how to react by an network printer
Regards

Thanks for the quick answer
I done this with hp-setup as you told. It finds the Printer and it's PPDs but it breaks up with an error at the end
hp-setup -i
warning: python-dbus not installed.
HP Linux Imaging and Printing System (ver. 3.11.5)
Printer/Fax Setup Utility ver. 9.0
Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
(Note: Defaults for each question are maked with a '*'. Press <enter> to accept the default.)
| SELECT CONNECTION (I/O) TYPE |
Num Connection Description
Type
0* usb Universal Serial Bus (USB)
1 net Network/Ethernet/Wireless (direct connection or JetDirect)
2 par Parallel Port (LPT:)
Enter number 0...2 for connection type (q=quit, enter=usb*) ? 1
Using connection type: net
Using device: hp:/net/Officejet_Pro_8500_A910?zc=HPOccam
Setting up device: hp:/net/Officejet_Pro_8500_A910?zc=HPOccam
| PRINT QUEUE SETUP |
Please enter a name for this print queue (m=use model name:'Officejet_Pro_8500_A910'*, q=quit) ?m
Using queue name: Officejet_Pro_8500_A910
Locating PPD file... Please wait.
Found PPD file: drv:///hp/hpijs.drv/hp-officejet_pro_8500_a910-hpijs.ppd
Enter a location description for this printer (q=quit) ?
Enter additonal information or notes for this printer (q=quit) ?
Adding print queue to CUPS:
Device URI: hp:/net/Officejet_Pro_8500_A910?zc=HPOccam
Queue name: Officejet_Pro_8500_A910
PPD file: drv:///hp/hpijs.drv/hp-officejet_pro_8500_a910-hpijs.ppd
Location:
Information:
| PRINTER TEST PAGE |
Would you like to print a test page (y=yes*, n=no, q=quit) ? y
warning: python-dbus not installed.
warning: hp-testpage should not be run as root/superuser.
HP Linux Imaging and Printing System (ver. 3.11.5)
Testpage Print Utility ver. 6.0
Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
warning: Qt/PyQt 4 initialization failed.
error: hp-testpage -u/--gui requires Qt4 GUI support. Entering interactive mode.
No log handling enabled - using stderr logging
Created directory: /var/net-snmp
Created directory: /var/net-snmp/mib_indexes
error: Unable to communicate with device (code=12): hp:/net/Officejet_Pro_8500_A910?zc=HPOccam
error: Unable to print to printer. Please check device and try again.
note: If an error occured, or the test page failed to print, refer to the HPLIP website
note: at: http://hplip.sourceforge.net for troubleshooting and support.
Done.

Troubleshooting Network Printer

Similar Messages

Maybe you are looking for