Troubleshooting - NEW Epson Stylus Photo R1800

Ok, here goes...Bought a brand new A3 Epson R1800, nice looking piece of kit but unfortunately that's all it is, because as yet I've not been able to do a single printout with the bloody thing!
Just to clarify, after following the setup guide you receive with your printer, cartridges and required sheet feeders etc., were all as I'm aware loaded correctly, then I set about installing the software on the provided disks. It took a while but all seemed to load successfully.
Now I am very aware that the printer driver provided on these disks is considered not suitable for the Intel Macs, so the newer driver available has been downloaded and installed. However aside of the driver issue non of the extra packages on the disk appear to work and I receive pop ups RE: drivers not being installed etc.
While ignoring the other "extra software" which if I'm honest I don't really need to control the printer, the printer utility software does appear to be ok and checks ink levels and does appear to give me access to nozzle checks etc., but the problem seems to be arising with the actual A4 paper feeder.
To check colour management I wanted to do some test work using Adobe Indesign CS, as this will be where most of the work I want to print will be set, so I went to print the normal way checking settings. The printer starts to process data and then nothing happens apart from the 'Green On' button flashing accompanied by the top red light which then stays on giving me a message saying "media out or not loaded correctly".
Now I'm either being pretty stupid here or just plain daft but there's no other way that the paper can be put in. There's plenty in (not too much). It's simply driving me crazy! I do admit that I have yet to try A3, but paper isn't cheap at the best of times so not looking to waste my much needed supply trying to get this thing to print!
Has anyone else experienced paper feed problems or just problems in general with this R1800 for Intel mac.
20" Imac Intel Core Duo   Mac OS X (10.4.7)   2Ghz 2Gb Memory

Thanks for a response.
Yep, I did all of this and have been onto Epson's site and loaded there new driver. Also completely reset printer and rebooted.
I have however recently learnt that there are issue regarding Paper not loading correctly. If anyone is interested to learn more about the R1800 its worth checking out.
http://www.photo-i.co.uk/Reviews/interactive/Epson%20R1800/page_1.htm
I did manage to get something out of the printer today but still haven't solved the A4 media loading correctly.
Unfortunately still awaiting more news from Intel Mac users

Similar Messages

  • Epson Stylus Photo R1800 now working

    I'm posting this because I found help here and hope this will be useful. When I switched to Leopard on my Mac Pro, my R1800 printer stopped working. First it printed everything in a washed out draft mode. Then, even after doing what was suggested in this forum, I still couldn't get back t my original dialogue box, which seemed to be the only way to activate the gloss optimizer for real photo quality.
    This is how I got back to a fully functioning printer (Note: don't skip any steps, like I did initially).
    1. Open up the print and fax dialogue box in system preferences. Highlight the Epson printer and click on the "minus box" to delete that printer driver.
    2. Restart your computer (very important)
    3. Go to the Epson Website (http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&oid= 14121&infoType=Downloads) and download Epson EasyPrint v3.1bA and Printer Driver v3.0aAs.
    4. Install both downloads.
    5. Open up the print and fax dialogue box again. If the Epson R1800 shows up again, highlight it and click on the minus sign to delete it again. Then click on the "plus" sign and add the R1800 back.
    6. Look for the menu that says "Print Using." Make sure to select Epson SP R1800 (1) and not the Gutenprint option.
    7. Close the dialogue box and you should be good to go.
    This procedure returned my original (pre-Leopard) set of options to the R1800 and, once again, I'm getting nice prints.
    Note: I do have to access that menu in a new way from Photoshop
    a. make sure the triangle next to Epson Stylus Photo R1800 in the print dialogue box is pointing up to reveal the expanded menu selection.
    b. under the popup menu where "layout" is listed, select "Print Settings" and you should se the menu you are used to for the R1800.
    I hope this helps.

    Kent,
    The problem here is that the original poster is using an Intel-based Mac (Mac Pro). The driver he is referring to ONLY supports Intel-based Macs (Printer Driver v3.0aAs). So, not to put too fine a point on it, but the post should have been entitled "Epson Stylus Photo R1800 Now Working for Intel-Mac - Others SOL" (grin).
    Apparently Epson doesn't think many of us have computers more than a couple years old - and that they shouldn't have to support them.
    The printing problem is one that has been well documented and the lack of drivers apparently only affects those "ancient" PowerPC models, not the Intel-Macs.
    So, the only current solution that I have found to date is:
    1. Replace your decrepid computer with a new Intel-Mac (about $7k in my case)
    2. Replace your Epson printer (I hear that the HP B9180 printers are working) and hope the new one works with your ancient PowerPC.
    3. Hope that Epson gets around to writing a driver for us before our photo business go belly-up.
    Full Disclosure:
    Somewhat tongue-in-cheek, but still extremely frustrated.
    Message was edited by: Gilbert Blankenship1
    null

  • Epson Stylus Photo R1800: successful Firewire install on Intel iMac?

    Has anyone been able to succesfully install the Epson Stylus Photo R1800 on an Intel iMac using the Firewire connection?
    After installing the Intel drivers from the Epson website, if I connect the printer via the USB cable the printer and associated driver show up in the Printer Setup Utility just fine. But if I connect the printer via the Firewire cable I just see a printer named "E" in the printer setup utility and no R1800 driver at all.
    Epson support just keeps instructing me to uninstall and reinstall the driver.
    I've hunted around in the discussions here and have noticed some people having trouble with this particular printer, but I've been unable to establish whether anyone has been succesful with the Intel iMac/Firewire combination.
    iMac 20" Intel Core Duo   Mac OS X (10.4.5)  

    I am printing with a firewire connection. I have an intel iMac. Prior to buying the R1800, I checked out Epson's site for new intel printer drivers. A new update has been posted with an alert about the bundled software that comes with the R1800-don't install it! And if it was installed there's an uninstall walk through. The software did not come anywhere near my new imac. I downloaded the new software and I am printing with a firewire connection. I have one issue with the download. I can't print CDs because the application is on the original software cd. I contacted Epson and asked if I could install just the CD print software and not the printer driver. I will be waiting for an answer. I installed the software on a powerPC imac tiger. The printer is firewire connected and there are no printing problems, I can even print CD labels.
    I will post epson's response.

  • After installing the last software update, my printer (an Epson Stylus Photo R1800) immediately ceased to function. How do I fix this?

    After installing the last software update, my printer (an Epson Stylus Photo R1800) immediately ceased to function. How do I fix this?

    Try resetting the printing system.
    Reset Printing System
    Network printer or attached to the computer?

  • Using iMac, Aperture 3, and & Epson Stylus Photo R1800 printer: How come my prints look like trash?

    I have calibrated my iMac Intel Core i3 and printing through Aperture 3 with an Epson Stylus Photo R1800 is not producing great results. Cyan is dominating along with blue lines through the grass in the picture. I figure the lines are a result of clogged head...but the fact the prints are not close to the image on the screen is alarming. HELP!!!

    SFSteinie,
    There is an Aperture forum, I'd recommend reposting there and perhaps another R I 1800 users has some insight you may not know about.

  • Epson Stylus Photo R1800 on Linksys Printer server

    hi, I'm currently running Tiger 10.4.11 on my power book G4 and trying to connect to a network printer on a Linksys Print Server (PSUS4). The printer connected to the server is an Epson Stylus Photo R1800.
    I'm able to print perfectly from my computer via USB direct, but when I try to find the printer as a network printer I can't locate it.
    The print utilities finds the location of printer from the Linksys server, but none of my drivers are coming up that are compatible to the printer when it finds it like that.
    When the printer is turned on the print browser cannot find it at all, but when it's turned off the browser comes up with the name Linsys gave it to be discovered. It says it's connected via AppleTalk, but when I click on it to try to add the driver doesn't come up. BUT it's the correct driver when I connect manually.
    What am I doing wrong? I was on the phone with tech support for an hour and 24 minutes only to be told (when transferred to a specialist) that they aren't trained for this kind of thing, neither is Linksys (who I spoke to for 30 minutes). I read the thread on the similar issue to this and don't think that it's a driver issue, but a print server issue, what do you think??
    thanks for any help.
    -melissa

    Driver issue - the driver provided by Epson was written for USB only (well, maybe Firewire too for the 1800). You will have to use either the Gutenprint driver or the printfab driver for network printing:
    http://gimp-print.sourceforge.net/MacOSX.php3
    http://www.printfab.net
    Sounds like your print server will work via appletalk -- but, if you want to try IP printing, don't forget to enter the correct queue name for the LPD and IPP protocols.

  • PC running Windows 7 with Photoshop Elements 7 printing to an EPSON Stylus PHOTO R1800

    Please help!  I am an amateur photographer. This printer produced excellent photos until my old PC died. I just bought a new Dell XPS 9000 with Adobe Photoshop Elements 7 and connected my printer. The photos look terrible.  Clearly, the PC and Printer are not working together properly (syncronized COLOR wise). To consistently obtain the best, life-like colors in my pictures, what do I need to do?  WHICH (Photoshop Elements or the Epson) should manage the color, and what settings should I use?  Each has a setting to allow the other to control the color.  Which will produce the best photos? I have tried many different combinations of settings without success. All of my photos come out brownish yellow. I am feeling desperate. I am an older,retired person with a limited understanding of computers, so I need simple,detailed,step-by-step instructions on how to correct this problem.  Thank you.

    This might be helpful.
    http://www.youtube.com/watch?v=tzozX9kyCPc
    http://www.photokaboom.com/photography/learn/printing/1_set_up_PSE_for_printing.htm
    http://photo.net/digital-darkroom-forum/00Rnws
    -garry

  • PRINTING Fto my epson stylus photo r1800 - pictures are dark

    I have the MACPRO BOOK 1.1 , os 10.4.11
    i have been using IPHOTO 8 for a while (bought it last summer 2007. i have just noticed
    that when i print pix they are dark - yet IPHOTO page is perfect, and when i use my PC to
    print the same pix to the EPSON printer (r1800) pix is fine
    What's going on? Do i have a setting wrong.?
    i read in one of your forums a brief note about
    IPHOTO likes SRGB settings, so i changed the setting on my computer to read: EPSON SRGB
    - still not working, and i can't remember how i did this. need
    HELP - this is why i got a MAC, it's supposed to be smarter.

    Welcome to the Apple Discussions. Check your monitor calibration and set the gamma to 2.2, adjust a photo to the brightness you like and print a test. See if that works.
    TIP: For insurance against the iPhoto database corruption that many users have experienced I recommend making a backup copy of the Library6.iPhoto (iPhoto.Library for iPhoto 5 and earlier) database file and keep it current. If problems crop up where iPhoto suddenly can't see any photos or thinks there are no photos in the library, replacing the working Library6.iPhoto file with the backup will often get the library back. By keeping it current I mean backup after each import and/or any serious editing or work on books, slideshows, calendars, cards, etc. That insures that if a problem pops up and you do need to replace the database file, you'll retain all those efforts. It doesn't take long to make the backup and it's good insurance.
    I've created an Automator workflow application (requires Tiger), iPhoto dB File Backup, that will copy the selected Library6.iPhoto file from your iPhoto Library folder to the Pictures folder, replacing any previous version of it. It's compatible with iPhoto 6 and 7 libraries and Tiger and Leopard. iPhoto does not have to be closed to run the application, just idle. You can download it at Toad's Cellar. Be sure to read the Read Me pdf file.

  • Bought a new Mac Pro, purchased a Firewire to Thunderbolt adapter, then hooked up Epson Stylus Photo R2400 printer but the system preferences does not see the printer. Started, restarted, hit the " " to add a  printer but no go.

    How to connect via Firewire/Thunderbolt adapter an Epson Stylus Photo R2400 printer to a new Mac Pro

    When you switch from USB to FireWire, you have essentially installed a new (i.e., different) Printer.
    In the Add-a-Printer dialog, delete[-] the existing Printer queue which is set up for USB. Then, with the Printer connected via FireWire, Add [+] a new Printer queue and it should set it up correctly this time.
    To go back to USB, you would have to delete and re-add in a similar fashion later.

  • Photoshop CS3 - Epson Stylus Photo R3000 Color Management Problem

    I just purchased an Epson Stylus Photo R3000 to replace my R1800 which finally had print head clogs which could not be fixed. I had some christmas photos that I wanted to print and when I attempt to print one particular image I am getting inconsistent and incorrect results. When I print from Photoshop using Photoshop Manages Colors and selecting SPR3000 Premium Glossy to print on my Epson glossy paper the image comes out much too dark. If I print the same image from Aperture using Aperture manages colors and the same profile the print is lighter and closer to my calibrated monitor but a blue shirt is still too purple. To get the print correct I must use "Printer manages color", use Colorsync in the printer and select the SPR3000 Premium Glossy profile.
    I downloaded the PDI_Target_AdobeRGP image from George Ballard's website and printed it both with photoshop managing colors and printer manages colors. The two images are close but the photoshop manages color printing method results in a print which is a little too dark while the printer manages color selection is almost perfect.
    I have never had this problem before and have always head excellent results using Photoshop Manages Color. I suspect that perhaps the profile supplied by Epson has a problem.
    I am using OSX 10.8.2, Mountain Lion. My monitor is recently calibrated using a Spyder 3.
    Does anyone have suggestions regarding fixing or diagnosing this problem?

    I take it you are seeing "Photoshop Manages Color" in the print dialog box?  Epson drivers are pretty good, so I'm not surprised you are getting somewhat better results with "Printer Manages Color".  The key is to apply the RGB and CMYK profiles used in Photoshop in the driver dialogs.  For instance, if you've set the RGB work space in Photoshop for Adobe RGB, then ( I would ) use the same profile in the driver.  Some images perform well in sRGB; but I typically stay away from sRGB because of its limited color gamut.  I've used "Colorsync" in the print dialogs, but there are several other options you can try to get closer.  The Blues and Reds you see on screen will sometimes not be able to be printed with certain printers because of their limitations.  However, you've said you didn't have problems before and now with this new printer you are seeing new problems.  Try contacting Ballard again and see if he has any recommendations.  He might even be able to calibrate that printer for you.  Or, try a third party calibration service like ColorHQ.com.  If you apply an RGB profile in Photoshop, like the Adobe RGB profile, then you are somewhat having Photoshop manage color in the application.  By selecting "Let Printer Manage Color" in the print dialog, you are telling the driver to honor the color coming out of Photoshop and you can confirm that by selecting Adobe RGB in the print dialogs.  I would experiment with all of the RGB profiles ( Colormatch, ProPhoto, Adobe RGB, and sRGB ) to see which one performs the best using the print driver.

  • Print quality on Epson Stylus Photo R800

    Hi...
    I'm using Lightroom 3.6 and an Epson Stylus Photo R800. This printer is capable of printing very high quality pictures, as I know by using it for almost 5 years.
    I have bought Lightroom about 6 month ago. I have tried anything I can think off to get those fabulus pictures out of my Epson printer. I alterd color managment settings, changed print resolutions, downloaded new printerdriver, ... Nothing works. Print quality when printing from Lightroom is very poor. Bad colors (dark), stripes over the whole image, it looks like nothing realy.
    One of the things that I noticed is that the maximum resolution for printing in LR is 720 ppi. My Epson is capable of 1550 ppi.
    I see a lot of discussion going about print quality with lightroom... I think however this is a more basic problem. My print qualiti is realy very very bad...
    Does anyone have similar problems or (even better) a hint to a solution?
    Note,
    When I export a picture to .jpg format (I shoot in RAW only), and print this directly from Windows, I do get the perfect picture a was used to... I cannot believe that Lightroom is unable to do the same.
    Thanks!
    Erik.

    Sorry for calling you 'Frank' Frans...
    Vriendelijke groet,
    Erik Henken.
    Op 3 jan. 2012 om 20:23 heeft "c.frans w" <[email protected]> het volgende geschreven:
    Re: Print quality on Epson Stylus Photo R800
    created by c.frans w in Photoshop Lightroom - View the full discussion
    I would shine some light on your remark:
    One of the things that I noticed is that the maximum resolution for printing in LR is 720 ppi. My Epson is capable of 1550 ppi.
    I see a lot of discussion going about print quality with lightroom...
    My name is :
    Frans
    Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4116097#4116097
    To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/4116097#4116097. In the Actions box on the right, click the Stop Email Notifications link.
    Start a new discussion in Photoshop Lightroom by email or at Adobe Forums
    For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

  • Epson Stylus Photo R320 Won't show in OS 9.2.2 Chooser

    I just purchased an Epson Stylus Photo R320, primarily to print on CDs and DVDs. This fancy new inkjet replaced my dependable Epson C-86. My problem is that after installing the Epson printing software on my G5 2.0, I can print, as usual, great in 10.4.5, but now, not in OS9.2.2 anymore. The R320 icon shows up in the left side of the Chooser, but when I select it, nothing shows up on the right side. I really don't want to go back to my C-86 since it doesn't print on CD/DVD media and I still use some old OS9 software that still works great but now won't print. I've done all the little things one might expect (i.e., throw away prefs, reinstall OSX and OS9, reinstall only OS9, permissions, etc.) but to no avail. I even reinstalled the OSX software. Nothing.
    Any thoughts on this?

    Hello 64M,
    Is Chooser showing your USB bus or is it showing the default Modem or Printer port Setting?
    Jeff

  • Epson Stylus Photo R2400 won't print large pages?

    I recently upgraded to Mac OS X Leopard. I immediately had problems with printing to my Epson Stylus Photo R2400 as a print driver gutenprint had suddenly replace my Epson driver when going thu dialog to print. Called and Epson and they got me thru process of getting rid of the newly replaced gutenprint to an Epson driver. Problem is I can't print anything larger than an 8.5x11 page. The printer set up says and shows me that what I have set as an 11x17 or 13x19 is going to print. But all that prints on this large expensive paper is an area 8.5x8.5. No matter what I change in set up. Epson says they have done all they can do. (And I just found out last week they have replaced this printer with another printer). I have hundreds of dollars in newly purchased inks and I am wasting expensive paper.
    Also I had to remove the patch for OS leopard to get the printer to work in this diminished capacity.
    And my email signature disappeared. Can't get that back either.
    But printer is my biggest problem. Any suggestions how to get this printer to work with this new OS leopard and print large sizes? I have deadlines and hate to outsource the printing when I could easily do it in house.

    Well, you picked the very hardest way to do it, and as time goes on, you will probably discover many other things wrong with your system as well. You CANNOT go back to Tiger from Leopard via an archive and install; you have to wipe the drive and start over from scratch, and then transfer all your data over from a backup and reinstall most, if not all, of your applications so the right elements are in the right places. Even so you'll never get your system exactly back to where it was, unless you had a perfect bootable Tiger backup (via SuperDuper) and merely restored from that. Obviously whatever Leopard element that killed your printing capability is still on your frankenstein system of BOTH Tiger and Leopard parts.
    There are hundreds of posts on the issue of reverting to Tiger from Leopard, many quite detailed. So many things are changed from upgrading from one to the other that what you attempted (unless you completely wiped the drive and all your data) has always proven disastrous, which is why I highly recommended against it after reading hundreds of horror stories here.
    I suggest doing a search at downgrading from Leopard to Tiger, following those instructions if you can, and making the best of it. You'll find that springing the $200 for an external drive would have been a much better and easier solution, because it can come in very handy if you ever need to do any maintenance on your internal hard drive, or if some update or problems kill your internal drive and you can't even boot the system. Not to mention sooner or later always needing more storage capability, and even a drive for reliable backups.
    I would never dream of attempting a downgrade or needing to do it in the first place (having taken precautions as to never have to), so I can't give you any further advice than that.

  • Can't print using Epson Stylus Photo R300

    I am new to Mac ownership and have been having issues since updating to OS10.4.9. I have an Epson Stylus Photo R300 and have been using CUPS and Gimprint to print w/o a problem (OK, I had to call tech support and spent 10 hours getting it figured out) Now, for no reason my computer won't print again. I'm not sure what the issue is. Nothing has changed. I use a wireless print server connected to my wireless router. I've tried everything today. I'd removed all print drivers, CUPS and Gimprint and reinstalled. I've tried checking to see if the router has a different IP but nothing is working.
    When I go to print the utility will spool the printing and then tell me the printer is busy and it will try again later.. then it times out. I've cleared the print history and jobs but still get the message. The only time I got anything close to printing was when I selected default browser, selected the wireless router but it chose Apple talk at the communication so I just got syntax stuff to print. Nothing in English.
    So any help from ANYONE would be appreciative because Apple wasn't helpful when I called today.

    Is there any reason why you're not using the standard Epson supported driver? It's available here

  • Epson Stylus Photo RX680 with Bluetooth Photo Print Adapter 2 won't pair

    This post describes my problem, but I couldn't reply since it has been archived:
    http://discussions.apple.com/thread.jspa?messageID=7882399&#7882399
    I am having the same issue with an Epson Stylus Photo RX680 and their Bluetooth Photo Print Adapter 2. I go to System Preferences -> Bluetooth -> Set Up New Device, click Continue, select Printer, and click Continue. At this point, the Bluetooth Setup Assistant sends me to the Print & Fax System Preferences window. I can add the printer under the Bluetooth heading. It finds the drivers and adds the printer to my printers list, but a test page (or anything else) won't print. The job is added to the queue, but it stops trying to print after a few seconds. If I go to the Bluetooth System Preferences, I can see the printer listed (for a while), and I notice that it is connected but not paired.
    If I run the Bluetooth Setup Assistant and select Any Device instead of Printer, I see the printer in the list and can view the Passkey options. It is set to "Use a specific passkey", which is what I need. I have tried changing it to a different option and then changing it back, but it does not seem like this has an effect on how the printer is paired. I have never been asked for a passkey when attempting to add this printer, and I suspect that this is why I cannot print to it.
    I have also tried enabling and disabling Bluetooth sharing, and this does not seem to have an effect, whether "require pairing" is checked or not. Isn't there some place where I can choose "Pair this device" once it has been discovered? I find it strange that I can connect to it but have no option to pair afterward (at least that I can find). To make the matter more complicated, the printer disappears from the device list in the Bluetooth System Preferences after about 30 seconds, so I have to remove the printer and reinstall it in order to see the it in the list again.
    I am able to print to this printer using bluetooth from a Windows XP machine, so I don't think that there is a problem with the adapter. I am also able to print to this printer using USB, so I don't think that there is a driver problem. I believe (though I certainly could be wrong) that the issue is that the device is not paired. Can anybody help?
    Thank you.
    -Kyle

    I was trying to find a way to use the Epson drivers because the Gutenprint drivers don't support duplexing or feeding out of the front tray on this printer, but at least this got bluetooth printing working. I downloaded the latest Gutenprint drivers (5.2.2), ran the uninstall program first to get rid of the old drivers, and then installed the new ones. I added the printer through the bluetooth heading in the Add Printer dialog, and I selected the RX680 Gutenprint driver (which was not available with the default OS X 10.5.5 installation). Once again, the printer showed up as connected but not paired in the Bluetooth System Preferences, and it disappeared from the device list after a few seconds, but printing works now. The print quality for this printer is much improved by the new drivers as well.
    Bluetooth setup is mentioned in the user documentation. It's kind of a joke:
    Macintosh computer: Double-click Bluetooth File Exchange in your Utilities folder and follow the on-screen instructions.
    That's it. I have been disappointed with this printer on a number of occasions. If you are going to connect directly through USB, then it's probably fine. If you want to use any form of network connectivity, you had better be running Windows on any machine involved.
    I'll talk with Epson support to see if I can get any further with their drivers. Since it's supposed to work, I'd like to see if I can get it to happen. Otherwise, I'll return the adapter and share the printer through a spare desktop.

Maybe you are looking for

  • ITunes issues - corruption, confusion, replication,

    Hi, I'm sure this is really simple and over time i have completed complicated the issue and i just need some clarity.... here goes.... SET UP Synology Nas with a share on it called iTunes (for the purpose of this lets call it the U:\) Desktop pc runn

  • Considering the purchase a Dell Ultrasharp

    Displays HD resolution.  As a third monitor will I move my canvas to this monitor.  Or their away to get the HD image to display?

  • Need a little help?

    I left for work today after using my mac book pro and when I came home it will not start. I turned it off with no problem before I left but now all it does is power up for a few seconds and then off. All that lights up is the light next to the screen

  • XML creation/parsing/validation & performance

    Hello friends. I'm faced with a situation in which I need to create and parse many relatively small xml documents. Most of the XML I will be exchanging is very simple, such as: <? xml version="1.0"?> <transactionId>12345</transactionId> <accountId>98

  • Elements does not recognise prel file

    I saved a project to DVD (photos with background music) Elements does not recognise "prel" file when trying to reload project. How do i open file in Premiere Elements 10