Troubleshooting PO Approval Workflow notification

Hi All
Some of the iSuppliers are not receiving the PO Approval notifications from the Workflow process.
Any ideas/suggestions to debug this issue will be highly appreciated.

Hi,
Can you please confirm the Workflow Mailer Service is up and running. In addition, to better assist you troubleshooting please check the workflow mailer log for more information and post them here.
Please also see:
R12: PO Approval Analyzer Diagnostic Script (Doc ID 1525670.1)
How To Diagnose and Troubleshoot Problems In Procurement Workflows Using Scripts (Doc ID 374428.1)
If you can check the log file and/or the diagnostic files and provide us with some information we will be able to better assist you.
Thanks &
Best Regards

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PO approval workflow notification

Hi Consultants
i am requested to add requisition action history to PO approval workflow notification.
i undestand that we may need to add document attribute to PO approval but how can create this one.
Please advice me.
Thanks,
Ashok

Thanks for your reply Alejandro.
We already have custom/Statndard action history document type attribute.
Now i need to add the Requisition action history for PO notification.
Can you please advcie(steps if it is posible) to create a my own custom attribute document type to get the requistion action history based on the PO document id.
I was able to quey the Requistion information not getting somme difficulty to create a customer document typ attribute.
Please advcie me.
Thanks
Ashok

OIM 11g Approval Workflow Notification Configuration

Dear All,
Is there any documentation guide or tutorial or step by step guide about how to configure approval workflow notification in oim 11g?
In my case, a request must be approve by 3 (three) level of approver, "Requester Manager" --> "Application Business Owner" --> "Application Administrator". On each level, a notification need to be sent to the approver contains all information about the requester and the resource that requested.
How can i configure the notification since approval processes are in SOA composite and the development of the workflow is using JDeveloper?
Many Thanks for your help.

Hi
Please go through the link, You can configure notification any time based on you requirement. You have to get emails to whom you want to sent, just set this mail in a variable. Use this variable as to ,..
http://docs.oracle.com/cd/E23943_01/dev.1111/e10224/bp_notif.htm#BABEDFCC
Thanks,
Kuldeep

OIM 11g Approval Workflow Notification questions

Hello.
I am working with an OIM 11g approval workflow. The workflow will flow from one group to another, and if one user in each group approves it, it is approved. Because I assigned it to groups, the notifications are going to every user in each group.
Is it possible to send a notification to only a single user within a group, instead of everyone? Does auto claim do this?
Is it possible to send a different notification if the ApprovalTask is rejected versus approved?
Thanks.

If I understand correctly, you want to send the notification only to the user who has approved the request and not to all in the group. You can do it by NOT using the notification tab in the .task but by using EmailNotificationService after the .task in BPEL. There you can read the data from payload on who approved the request and can send the notification only to that user. Same way for rejects. You can configure that.
1. After your .task completion you can have a decision box which can check the value for 'outcome' and then direct it to appropriate path for appropriate notification.
or
2. Based on outcome you can set the template in a variable and then in the notificationservice use that variable.
-Bikash

Change Distribution in a active AP Invoice Approval workflow notification.

Hi Experts,
My client is using oracle 11i, we are in the process of configuring the oracle payable invoice approval workflow using AME.
We have a requirement where in the person who receives the workflow notifications should be able to modify the distribution in the invoice.
The approver may not have the Oracle Payable responsibility.
Is it possible? If yes then how?
Regards,
Vishvesh

Hi,
Using the Sysadmin responsibility, please submit "Workflow Background Process" with the below parameters and see if it helps:
Process Deferred: Y
Process Timeout: Y
Please also see the following notes;
How to Manually Process the Events from Workflow Queues When The Deferred Agent Listener Won't Start [ID 953103.1]
Workflow Background Process Does Not Progress Shipped Lines: Stuck in Fulfill - Deferred [ID 804133.1]
Hope this helps!
Best Regards

Customizing AP Invoice Approval Workflow Notification Page

Hi
I am trying to customize the AP Invoice Approval Workflow APINVAPR on 12.0.6.
The requirement is to show attachments to the invoice in the notifications screen which is an OA Framework based screen.
In the Notification message, there was an existing attribute #ATTACHMENTS that was pointing to INVOICE_ATTACHMENTS attribute.
I have added the code to set the attribute for the INVOICE_ATTACHMENTS in the package ap_workflow_pkg
wf_engine.setitemattrtext(itemtype => itemtype,
itemkey => itemkey,
ANAME => 'INVOICE_ATTACHMENTS',
avalue => 'plsqlblob:xx_ap_appr_wf_pkg.xx_notif_attach_procedure/' || to_char(l_doc_id)
But the attachments are still not showing up.
What else do I need to do to make the attachments show up.
The notification shows up in a OA Framework page /oracle/apps/ap/invoice/request/negotiation/webui/NotifPGRN&INVOICEID=-&INVOICE_ID-
Thanks

Hi,
Using the Sysadmin responsibility, please submit "Workflow Background Process" with the below parameters and see if it helps:
Process Deferred: Y
Process Timeout: Y
Please also see the following notes;
How to Manually Process the Events from Workflow Queues When The Deferred Agent Listener Won't Start [ID 953103.1]
Workflow Background Process Does Not Progress Shipped Lines: Stuck in Fulfill - Deferred [ID 804133.1]
Hope this helps!
Best Regards

Approving workflow notifications from Apple Mac machines

Hi All,
We have end user who is using Mac system and he is not able to approve the invoice from WF notification email.
When he clicks on the Approve link the auto-response is opening in his GMail account.
He is getting the ‘Warning – Unsolicited Email’ response when he sends the response.
Is there any specific setup for configuration which is required on the user side or on the server side to get rid of this issue.
Thanks in Advance,
MJ

Gtalk plugin has a setting which enables gmail user to click on any mail links and open gmail. Probably this setting is interfering with Approval notification. Disable this setting in gtalk and see.

EBIZ PO approval workflow

i have a specific requirment
1. need to send notification to multiple user using PO approval
2. send po has been approved mail to requester and receiver
3. need to send notification remainder mail after po is created

see if these notes help
NOTE:231286.1 - Configuring the Oracle Workflow 2.6 Java-based Notification Mailer with Oracle Applications 11i
NOTE:242941.1 - How To Troubleshoot Java-based Workflow Notification Mailer
Troubleshooting Inbound & Outbound Email Notifications [ID 1184846.1]
Mahendra
Edited by: Mahendra on Feb 14, 2013 1:32 PM

Workflow notification id log file location

Hi All,
where can i find workflow notification id (NID) log files. for notification id(NID) MAIL_status=FAILED in wf_notifications table.
As clinet asking like "why are PO Notification emails are not going out on Production"

What is the application release?
You can find the Workflow log file FNDCPGSC*.txt under $APPLCSF/$APPLOG directory.
Please see these docs.
How To Troubleshoot Java-based Workflow Notification Mailer [ID 242941.1]
How To Troubleshoot When Email Notification Responses Are Processed But The Approval Workflow Still Shows In Process [ID 458665.1]
Troubleshooting Inbound Email Notifications [ID 1184846.1]
Unable to Connect to Mail Store in Workflow Notification Mailer Logs [ID 741352.1]
You may also run the diagnostics script and see if you get more details about the error.
11i : Oracle Workflow Cartridge Workflow Java Mailer Setup Test [ID 274764.1]
Oracle Workflow Release 12 Diagnostics [ID 469822.1]
Thanks,
Hussein

Confustion whether wf approval mail notification wasapproved or not by user

User after receiving the approval notification in mail from workflow is confused whether he has approved or kept in hold. Some times does not know which he has approved if he is checking later after reading the mails of approval notifiction from workflow.
kindly suggest on this, if user can have confirmation after he has approved a mail notification.
Thanks.

Please post the details of the application release, database version and OS.
In the workflow we recursively send notifications to that user as long as there are some unprocessed records in our custom table. The issue now is the users claim that the mails are not received by them in our live instance. While debugging we noticed that the mail_status is null and status is CANCELED for this particular workflow always.
I checked the following and they are correct:
1. Notification 'On Revisit' parameter set to 'Reset'
2. Checked in fnd_user and wf_local_roles, the user is active and the email id is correct there
3. No timeout parameters set for this notification
P.S. Notifications to this user are sent properly when sent from some other workflows. So not sure whether something is missing in the above workflow process. Can you find any errors in the Workflow log file?
It is really strange that the notification status is CANCELED. The begin and end date are same for such notifications. So these are not canceled by some abort process activities.
Please suggest.How To Troubleshoot Java-based Workflow Notification Mailer [ID 242941.1]
Troubleshooting Workflow Java Notification Mailer - Technical Reference [ID 1191125.1]
A Guide For Troubleshooting Workflow Notification Emails - Inbound and Outbound [ID 831982.1]
Oracle Workflow Release 12 Diagnostics [ID 469822.1]
OWF H Diagnostics, Solutions and Information [ID 332152.1]
Thanks,
Hussein

Unable to send emails on APPRV - AP Invoice Approval workflow. r12

Hi,
This is on r12.1.3. The Invoice approval workflow is not sending notification emails. We have tried all we could but email notifications are simply not going out.
Steps executed.
1. Make sure email addresses are valid
2. Make sure all email preferences are set to receive emails
3. WF_NOTIFICATION_OUT was cleared and rebuilt two times
4. Ran WFSTAT.sql for complete diagnostics but shows nothing.
5. Workflow log file shows nothing suspicious.Despite of all this we are not able to receive emails. We need to send notification emails when an Invoice in AP is in "Initiated Approval" state. The strange thing is that this issue is only with payable invoice approval workflow. All other workflows are receiving emails just fine.
Please advise.
D

Can you find any errors in the Workflow log file?
How To Troubleshoot Java-based Workflow Notification Mailer [ID 242941.1]
Troubleshooting Workflow Java Notification Mailer - Technical Reference [ID 1191125.1]
Workflow Java Mailer & Notifications FAQ [ID 562551.1]
OWF H Diagnostics, Solutions and Information [ID 332152.1]
Please see if (Checklist to see where and why Invoice Approval Workflow gets stuck [ID 261409.1]) helps.
Thanks,
Hussein

Adding more info to PO Approval WF Notification

Im a newbie at workflow and I have a requirement to customize PO Approval workflow Notification this means Notification will have more information than Oracle seeded notification information, by adding additional information to the notification email that is sent out (such as freight terms etc.).
Having reviewed most of the workflow processes and corresponding packages, Im unsure in which of the WF process/pkg to implement the change and what steps to follow in order to add /implement it accordingly.
Any guidelines on what steps to follow is much appreciated in advance.
thanks
dbarookie

I believe this is more of a PO question than WF question. PO uses Oracle workflow to route documents for approvals and performs various business transaction to transform the document. Following are some of the ways notification content is generated in workflow.
1. Boilerplate text and message attribute tokens.
The notification content is generally standard with some variable content. Tokens are used for the variable content alone whereas rest of the content is typed into the message body when designing the workflow.
2. Document Type message attribute
The notification content could change drastically based on various business scenarios and recipient of the notification. For such a situation the complete content is being generated using a PLSQL Document Message attribute. The notification body at design time would look like &MESSAGE_BODY which is related to a PLSQL procedure that will generate the complete message.
Now, coming to the PO workflow scenario, the PO approval notifications are generated using a PLSQL Document API within PO_EMAIL_GENERATE package. There are procedures GENERATE_HEADER, GENERATE_HTML that generates the content. You may want to look at these procedures to customize.
Hope this helps
Thanks.

Before Workflow Notification Mailer fails sends failure alert.

Hi,
We are using Oracle E-Business Suit R12. It happens few times that Workflow Notification Mailer fails (unknown reason), thus stopping all the upcoming alerts.
1). Please tell me if there is way to identify those unknown reasons?
2). Secondly is there any way that before Workflow Notification Mailer fails generate an alert on just before failure?
Regards,
Farooq Khan.

We are using Oracle E-Business Suit R12. It happens few times that Workflow Notification Mailer fails (unknown reason), thus stopping all the upcoming alerts.
1). Please tell me if there is way to identify those unknown reasons?Please check the Workflow log file for details about the error.
How to Troubleshoot when the Workflow Services Go Down [ID 564394.1]
How to Perform a Meaningful SMTP Telnet Test to Troubleshoot Java Mailer For Sending Email Notifications [ID 75384
How To Troubleshoot Java-based Workflow Notification Mailer [ID 242941.1]
A Guide For Troubleshooting Workflow Notification Emails - Inbound and Outbound [ID 831982.1]
Oracle Workflow FAQ [ID 465887.1]
Workflow Scripts [ID 183643.1]
https://forums.oracle.com/forums/search.jspa?threadID=&q=Workflow+AND+Troubleshoot&objID=c3&dateRange=all&userID=&numResults=15&rankBy=10001
https://forums.oracle.com/forums/search.jspa?threadID=&q=Workflow+AND+Diagnostics&objID=c3&dateRange=all&userID=&numResults=15&rankBy=10001
2). Secondly is there any way that before Workflow Notification Mailer fails generate an alert on just before failure?https://forums.oracle.com/forums/search.jspa?threadID=&q=Workflow+AND+Monitoring&objID=c3&dateRange=all&userID=&numResults=15&rankBy=10001
Thanks,
Hussein

SSHR -- how to configure email with workflow notifications

Hi,
I need to send email to the workflow approvers.
Can you please tellme the steps in setting up the same.

Pl post details of OS, database and EBS versions.
Pl see these documents
How Does One Configure Oracle Applications Workflow Notification Mailer And where Are The Documentat          (Doc ID 1051562.1)
Configuring the Oracle Workflow 2.6/11i.OWF.H Java-based Notification Mailer with Oracle Application          (Doc ID 268085.1)
Example Of Configuring Workflow Java Notification Mailer With Oracle Applications 11.5.x          (Doc ID 249957.1)
How To Troubleshoot Java-based Workflow Notification Mailer          (Doc ID 242941.1)
Configuring the Oracle Workflow 2.6 Java-based Notification Mailer with Oracle Applications 11i          (Doc ID 231286.1)
HTH
Srini

How to troubleshoot approval workflow of a rejected purchase order

Hi,
We are working in oracle applications 11i.
I have a purchase order with status rejected that has hanged up in the system. The user rejected PO and the document has not been transferred to the PO buyer. From the application forms -> Forward documents window, I can see that neither the user who rejected or the buyer has the document.
From System Administrator responsibility I can see that the workflow administrator can modify a PO that is only IN PROCESS,
what shall I do?

please check :
http://oracle.ittoolbox.com/groups/technical-functional/oracle-apps-l/how-to-troubleshoot-approval-workflow-of-a-rejected-purchase-order-4211332

Troubleshooting PO Approval Workflow notification

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