Troubleshooting Printing Problems

When I try to print an Adobe document, Adobe will not
recognize my printer. I have the printer hooked up correctly and
the software installed. Please help! I need to be able to print
forms off of a certain site.

Same problem. I just installed the most recent update. Now I cannot print anything in
an acrobat file. All other applications are fine. My printer is a wireless networked HP. Anyone with an
swers?

Similar Messages

Reinstalled PS4 from CD, now printing problem. Any ideas?

Just reinstalled PS4 from CD, now Canon MP610 printer won't print files from PS4. Running OSX 10.9.3. Any ideas? Thank you.

Troubleshoot printing problems | Photoshop

Troubleshooting Leopard printing problems

Leopard printing problems fall into several categories
a) Faulty or missing Leopard print driver
b) Faulty implementation of the print command from the active application
c) Faulty equipment, eg printer, cables, etc
d) Faulty networking/sharing
e) Faulty or incomplete software installation
The fact that a driver is included with Leopard is no guarantee that it will work. I have heard it from HP's tech staff that several of their drivers installed with Leopard are malfunctioning and I expect that many other printer manufacturers rushed out some poorly tested drivers in order to meet Leopard's shipping deadline.
Equally, some non-Apple applications have not yet properly tested their print command under Leopard so they cannot be used to reliably test whether a print driver is working or not. To get a more reliable indicator, save a print job as a PDF and then open the PDF in Preview and print it from there - or print a simple text page from TextEdit.
Also be sure to check cable connections carefully and if possible, try a different cable to make sure that this isn't the cause of printing problems.
Networking/sharing is fraught with pitfalls especially if the network is wireless. If possible, check printer sharing over a wired Ethernet network. There may also be issues when the print driver is not the same version on all computers in the network. To ensure that there are no remnants of a previous driver it's a good idea to completely uninstall previous drivers and then reinstall the most recent driver. To do this (for example on a 10.4 system):
1. Delete the printer by opening Printer Setup Utility, highlighting the printer if it is listed and clicking on the Delete button.
2. Clear the printer folder by navigating to Hard Drive/Library/Printers and dragging the offending printer-specific folder to the Trash.
3. Clear the Printer Preferences by searching in the System for "com.apple.print" and dragging all files so named to the Trash.
4. Empty the Trash
5. Repair Disk Permissions
6. Download the latest drivers for your printer and install.
7. Open Printer Setup Utility and if the printer is listed, highlight it and press the Delete button at the top of the window. Then click the Add icon, single-click the name of the printer and click Add so that the printer appears in the printer list.
8. To check that it works, create a test page in TextEdit, configure the print job in the Print window and print.
Simon

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Printing problem with HP deskjet 3050 all in one J610 series

I have a HP deskjet 3050 all in one J610 series which I am using with Windows Vista Version 6.0 (Build 6006: Service pack 2). Connecting is by USB port. I have not used the printer for some time, but have done all the maintence checks & it is good to go. When I want to print a letter the only thing that gets printed is the email address which is coloured blue. I think the problem is in the settings of the printer features. I can print the letter in gray scale but this is not easy to read and not suitable for business dealings.
I would appreciate help with this problem. A definition of the terms used in the printer features might help me resolve it by my self.
Thanks
This question was solved.
View Solution.

Hello @Tellen,
Thank you for visiting the HP Support Forums! I understand you are running into some print quality problems with your HP Deskjet 3050. I see when you attempt to print a letter you will only see the email address and its in blue ink.
First I would like you to click here to download and run the Print and Scan Doctor > www.hp.com/go/tools- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
What does the PSDR find? If you are still not getting black text, please continue here: Fixing Print Quality Problems for the HP Deskjet 3050 (J610) All-in-One Printer Series
If after the troubleshooting has been done and you are still seeing the issue leave me with the following information:
1. What is your current Operating system, Windows or Mac and which version?
2. How is the printer connected, USB or Wireless?
3. If you print a test page from the front panel do you see the same issue?
I hope to hear from you soon.
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Printing problem - HP Officejet Pro 8500 Wireless All-in-One Printer, Red color fads on 4th copy

I have an HP HP Officejet Pro 8500 Wireless All-in-One Printer, and am trying to print 75 copies of a program for our event. After the first 5-6 pages the RED in my program starts to turn magenta. I have brand new HP ink, and am printing on HP Color Injet Paper. I have renectly replaced the Black/Yellow printhead (at least 6 months ago). At first when I cleaned the printheads, I could print 2 or 3 pages showing my RED color. Then turns back to magenta. When I received the test patterns after cleaning the print heads they are all perfect with no lines.
What is going on and how can I fix it?
This question was solved.
View Solution.

Hi TM1997,
I understand you have an Officejet 8500 Wireless that is not printing red properly, it keeps turning to magenta. I'm sorry to hear this, but I will definitely do my best to help you!
As I'm sure you saw, when replacing the black and yellow printhead, that there are two printheads in the Officejet 8500 and the second one controls the magenta and cyan. I would suggest that you first have a look through this Troubleshooting Print Quality Issues document. You can also manually clean your printhead with the steps in this 'The Following Printhead Appears to be Missing or Damaged' or 'The Following Printhead has a Problem... document.
Hope this helps, have a great day!!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
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**MissTeriLynn**
I work on behalf of HP

Laserjet M1536 printer problem

We have installed the HP LaserjetM1536 as network printer in our organisation. Now the problem is While giving bunch of print, the print is not clear in some pages. Even we tried changing the cartridge but still the problem persists. Please suggest ASAP

Hi @MCF_Helpdesk ,
I read your post and see that the print isn't clear, you tried another toner and had the same results. I would be happy to help you.
It sounds like a issue with the toner, fuser or hardware issue with the printer.
Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector)
This ensures the printer is receiving full power and may help this situation. Make sure the paper you are using is also supported.
Are you using Genuine HP Toner?
Try and print a hardware self test on the printer to see if you have the same results.
HP LaserJet Pro M1536dnf, M1537dnf, M1538dnf, and M1539dnf Multifunction Printers - Printing a Confi...
I have provided a document with some steps to try to see if that will resolve the issue.
Troubleshooting Print Quality Issues.
Feel free to click the Thumbs up button below if this helps.
Thank You. I look forward to hearing from you.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Printer problems with Officejet Pro 8500 A910

Dear all,
I have been given as a present an Officejet Pro 8500 A910 (serie number CN16LDM020 and product number CM756A). The people whom I have got it from already had some problems with the printer heads. I have accepted the printer, because I want to have it working again. I do encounter some problems however. I hope you kind people on the forum can help me out and get this thing working again. As a side note: I am only interested in using the scanner, printer (only black and white - I do not print in colour) and e-printing (I understand that it is possible to email documents to printer, so that they are printed whilst you are somewhere else).
Upon installation I have conneted the internet to my wi-fi. Upon installation it made some test prints, whereby the black dots were good, but the cyan and other colours were not. When I now turn off the installed printer and switch it on again it takes the printer about 5 - 7 minutes to initialize. On the touch screen of the printer it is said "Checking printer, this might take 5 minutes", "Checking printheads", "Aligning printheads" and alike notifications. After 5 - 7 minutes the printer gives the following notification: " Failure notice. Alignment failed. Refer to device documentation for details." When I then push the question mark on the touch screen the following notidication is given: " Alignment failed. Check printer quality of the current print job. If it is not satisfactory, try aligning the printer to see if that improves the quality. To align the printhead again, touch (home), touch (arrow right), touch Tools, and then touch Align Printhead." When I follow these instructions, the same thing happens. I have tried the option "Clean printheads" under "Tools". The test prints that come out are again good in black and white and not good in colour.
The ink level of the cartridges is very low for Yellow, Magenta and Cyan. For Black the printer gives a question mark. The expiry date of the cartridges is in 2015. The information on the Self Test Diagnostic Page (you get when you print a report from checking the ink cartridges) gives the following status:
Printhead status
Printhead health: Good (for both Black/Yellow and Magenta/Cyan)
Serial: 7735960 (Black/Yellow) and 7744345 (Magenta/Cyan)
End of warranty: mid-2013
Accumulated ink usage (ml): Black 99/Yellow 71, Magenta 57/Cyan 58
Refilled supply:
Detected in printhead/printer? For all cartidges "yes".
When I try to print a document from Word on my MacBook (which runs on Mac OS X 10.6.8) and the printer is on stand-by, Word recognizes the printer, starts with the print order but then comes with the notifications "Printer offline" and "Cannot find printer" and postpones the print order. Today I reset the printer and the print job that I had before the reset (which was postponed) came out.
Today, I printed a document whilst the printer was not on stand-by (the touch screen was on home menu) and the print was well (it was only black and white). After the print, the printer also made a print report. Again, the colour was bad, but black ink was good. After that print report, the printer started aligning again. After 5 minutes it gave the above-mentioned failure notice (" Failure notice. Alignment failed. Refer to device documentation for details.").
I would assume that the first thing that I should do is get new cartridges. However, since I only print black and white, can't I just buy the Black Ink and disable the other cartridges? Then, I am thinking of not buying HP cartridges (since the warranty term is already over). What cartridges do you reccomend (price-quality)? If new cartridges are installed (previous owner had same problems with full cartridges) and the problems (with print heads) are not solved, what should I do?
On a second note, I want to use the option of printing online. In other words, give a print order on my Iphone to the printer so that it starts printing at home. How do I set this up? How can I test this?
I would be very obliged with your feedback on the above.
Kind regards,
Onno

Hey Onno,
I see you have several items listed about your Officejet Pro 8500a (A910 series) printer. The main issue that stands out is the print quality issue. I would advise starting here with your printer.
From your information I can see that refill or remanufacture cartridges have been used in this printer at some point. It is possible that the ink from these cartridges have damaged the internal ink system of the printer. If you have performed all the troubleshooting steps for the print quality issue you are experiencing, then the next step is going to be replacing the printheads of the unit.
Troubleshooting Print Quality Issues
The 8500a requires all cartridges be available even if you are simply printing in B&W. If the cartridges are low, then you will have to replace the cartridges as needed. Typically by the design of this printer, however, print quality issues do not follow ink levels in the cartridges as ink is piped to the internal printheads, thus even with empty cartridges there is some ink remaining in the system.
The printheads for the 8500a can be found at most HP certified retailers if you decide to attempt replacing them as a step towards resolving the issue. As to the cartridges, I would advise using genuine HP cartridges as HP ink is designed with HP printers in mind. For information about refilled/remanufactured cartridges please click here.
Hope this helps in getting the print quality issue alleviated,
Jason
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
I am not an HP employee.

HP Officejet 4500 = Printing problem

Hello,
I have an HP Officejet 4500. When I run a printing test, it prints out fine so it does not appear to be an ink problem or connection issue. But when I try to print out a document from my computer, the paper feeds through but does not print.
Any ideas?

Hi Perplexed99,
Welcome to the HP Support Forums. I gather that when sending a print job to your Officejet 4500 printer that the printer only prints blank pages.
I’ve included the Troubleshooting Print Quality document. I know you said the test page seemed to print fine but please follow the steps in this document. If that doesn’t assist you, please also Try the HP Print and Scan Doctor for Windows. You can find the download for the Print And Scan Doctor at hp.com/go/tools.
Regards,
Happytohelp01
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Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Duplex Printing Problem - Word 2007, Vista and HP Officejet Pro L7780

I'm having trouble with duplex printing on my new HP Officejet Pro L7780, from Word 2007, running on a brand new Vista system. I've also had this same problem (repeatable) with two other computers, running XP Professional/Word 2003, XP Home/Word 2003. All of the service packs have been installed for the operating system, word, and printer.
If you print a landscape document, using the auto duplex setting for the HP printer, the margins will print out offset by .25 inches, on the left and rigt margins. So if your margin is 1 inches on right and left, the margins will print to .75 on one side and 1.25 on the other. This would be annoying, except that I'm trying to print brochures and books, which requires that the pages print out exactly as set up... "close enough" isn't working for me
The way I have replicated this problem is as follows: set up a document in landscape format, using the default margins. Insert an image on page one, size it so it takes the full margin area. On the second page, fill it up with text. Print the document, selecting the printer properties and setting Print on Both Sides=Automatic. The easiest way see the problem is by holding the document up to the light. The front and back margins should match and they don't.
Any help you can provide would be very much appreciated.
Diana

Diana,
This problem is perhaps much larger than you might have imagined. We have tried to work with Hewlett Packard for over two years on the duplex printing problems. In the process, we have expended over 100 hours of effort in troubleshooting the problem which has included updating software, reinstalling software, developing test documents, escalating issues, submitting technical findings, and in purchasing replacements. Unfortunately, our efforts to interact with Hewlett Packard excalated support have resulted in an aire of apathy, disinterest, incompetence, frustration, redundancy, occasional discourtesy, and an outright lack of professional decorum - something inconceivable of a large, reputable company.
We have identified several problems with duplex printing. The duplex printing problems include irregular margin increases (.25 to .50 inch), margin shifts, cut-off text, compressed text, and compressed graphics. Please note that most of these problems are only evident when printing documents from computer applications to the printer. If the user simply uses the front printer panel to copy in duplex mode, these problems are not always evident. This suggests that the printer mechanics are capable of properly duplexing and that the problem lies in the drivers.
The problem is evident on the HP OfficeJet Pro L7780, Photosmart L7180, Photosmart C6150, Photosmart 3310, and likely on many, many other HP models. The problem is evident on many computers (HP, IBM, Toshiba, and Dell), is evident in multiple applicatons (Word, Wordperfect, Excel, Peachtree, Notepad, and many more), and is evident on multiple operating systems (Windows XP Home, Windows XP Professional, Windows XP Media Center Edition, and Microsoft Vista).
We consider ourselves to be extremely polite, patient individuals, but have nearly been driven to outrage by the indignant disregard offered us by HP's escalation support department; a department which should represent the cream-of-the-crop in both service and technical expertise. Given the ease with which the problem can be duplicated, we expected an extremely quick resolution by HP who, to our knowledge, has never even made the effort to duplicate the problem in-house on our behalf.
Ironically, HP highly advertises their J.D. Powers rated technical support, yet it appears that they actually have extremely poor published consumer rankings in some of today's mainstream computer magazines. HP technical support makes no apologies for the fact the user cannot use a major feature of their printers, offers no indication that the problem is even being addressed, and off-loads the responsibility by suggesting that we contact Microsoft (who is to blame for this issue).
Thank you, Diane, for your message. We had a hard time imagining that we were the only one experiencing this problem, especially when HP promotes such a representation. Which also begs the question why HP plays like the problem does not even exist? I also fail to understand why HP technical support shows so little interest in a problem that is easily duplicated and adversely affects a major feature of the printer which is commonly used by individuals purchasing equipment for its duplex capabilities.
This is sad because we have been a loyal customer of HP for over twenty-five years. There was a time when we would have happily endorsed HP's steller products and steller support (provided you could get a problem escalated). Now, however, they all-too-often appear to offer equipment that fails to support advertised features which is backed up by sub-standard support and extremely expensive ink. This is an especially sad commentary for users who are buying HP's upper-end printers and computers.
We desire to know if there are others out there experiencing similar problems? If you have experienced these problems or would like samples of the problems we have duplicated, please respond. I think the more information we gather, the better our chance of a successful resolution to a serious problem.
Thanks Everyone!

Print problem with HP Deskjet 3512

I have an error when I try to eprint on my HP Deskjet 3512 I tried to print, and it didn't print...my computer said I had an error. No error showing on my printer. Now when I try to print, I get a message saying that it has to print the previous print job first, only it never does. Now I can't print anything and I have this error showing

Hi,
Try running the tool below by selecting Fix Printing:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-126353-1&cc=us&dlc=en&lc=en...
Follow the steps on screen to troubleshoot the problem.
Please let me know if that helps,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Printing problem on hp deskjet 5550 using series 7.1.0 Driver

I have an HP5550 hooked up to a PC running Windows XP Professional, Service Pack 3. I also run MS Office 2003 on the machine.
For some reason I cannot print all documents out of MS Word any longer. I looked as much as I could through the Internet and it seems that the culprit might be something in the Windows XP service packs. The printer is being controlled by HP printer drriver 7.1.0.
Does anybody have any suggestions?

Hello @Tellen,
Thank you for visiting the HP Support Forums! I understand you are running into some print quality problems with your HP Deskjet 3050. I see when you attempt to print a letter you will only see the email address and its in blue ink.
First I would like you to click here to download and run the Print and Scan Doctor > www.hp.com/go/tools- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
What does the PSDR find? If you are still not getting black text, please continue here: Fixing Print Quality Problems for the HP Deskjet 3050 (J610) All-in-One Printer Series
If after the troubleshooting has been done and you are still seeing the issue leave me with the following information:
1. What is your current Operating system, Windows or Mac and which version?
2. How is the printer connected, USB or Wireless?
3. If you print a test page from the front panel do you see the same issue?
I hope to hear from you soon.
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HP Laserjet Pro 200 M276nw printer is printing problem

Hi all,
I just purchased this new printer, set it up according to the installation instructions, all the pages are coming out with wide red splotches donw the center of every page. I've tried using the "Tools" menu to clean the printer heads and that didn't help. I tried setting the paper preference to "Plain" and that didn't help. Does anyone have any suggestions, before I bring this printer back to the store?
Thanks. Robb.

Welcome to the HP Forums RGrowdon,
I see by your post that the new printer is printing wide red splotches down the center of every page.
I can help you with this issue.
Inspect the toner cartridge for damage:
1. Remove the toner cartridge from the product and verify that the sealing tape has been removed.
2. Check the memory chip for damage.
3. Examine the surface of the imaging drum on the bottom of the toner cartridge.
CAUTION: Do not touch the roller (imaging drum) on the bottom of the cartridge.
Fingerprints on the imaging drum can cause print-quality problems.
4. If you see any scratches, fingerprints, toner on the drum or other damage on the imaging drum, replace the toner.
5. If the imaging drum does not appear to be damaged, rock the toner cartridge gently several times and reinstall it. Print a few pages to see if the problem has resolved.
I have provided a document for Troubleshooting Print Quality Issues.
Go through the steps to see if it will help resolve the issue.
Are these the original toners that shipped with the printer?
If the issue persists, then I would recommend to call HP Tech Support for further assistance to see what other options are available for you. Contact HP Worldwide.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

Troubleshooting Printing PDF A3 format

Hello everybody!
So, I'm having trouble printing a newly made catalog that I've exported from ID6, I've been troubleshooting this for hours and I'm running low on ideas, maybe you can help me.
The problem is this: when I print the .pdf to an A4 booklet (using A3 paper) it refuses to print 3-4 pages in the middle of the catalog. The catalog is 44 pages total.
Here's all I know:
- It's always the same pages
- It works (=it prints all pages) if I print it in black and white
- It works if I only use A4 paper (both when I'm making it an A5 booklet and regular)
- I can print one page to A4 but it's bland if I try the same with A3 paper.
- We've never had this problem with our other catalogs
- The pages I'm having trouble with has photos, where the frame goes outside of the margins (but some other pages has this as well but it prints those just fine)
- I've tried clicking the "crop image data to frame" but it makes no difference
I DON'T know if it's the printer or if it's some sort of setting that I've missed but it's driving me absolutely insane right now.
Does anyone have any suggestions?

Yes, I'm printing from reader.
The thing is, I've re-saved the InDesign document and translated the contents, and I have the same problem with printing the new file as well. So that points to it being an indesign-problem.
But then again, I can print it just fine in black and white, which says it's either a reader- or printer problem...
That's why I can't figure out where the problem originates from.

Windows 8/8.1 Partial Print Problems with Networked Inkjet Printers (Envy, Officejet and Deskjet)

There are a lot of threads being posted about this problems with printing on the following these devices when they are connected in a Network Environment (Wireless or Wired)
HP Officejet Pro 6830
HP Officejet 6800
HP Officejet Pro 6230
HP Officejet 6220
HP Officejet Pro 8610 e-All-in-One Printer series
HP Officejet Pro 8620 e-All-in-One Printer series
HP Officejet Pro 8630 e-All-in-One Printer series
HP Officejet Pro 8640 e-All-in-One
HP Officejet Pro 8650 e-All-in-One
HP Officejet Pro 8660 e-All-in-One
HP Officejet 7610 Wide Format ePrinter
HP Officejet Pro 3610 Black and White e-All-in-One
HP Officejet Pro 3620 Black and White e-All-in-One
HP Officejet Pro 251dw Printer series
HP Officejet Pro 276dw MFP series
HP Officejet 7110 Wide format ePrinter
HP Officejet Pro 501dw Printer
HP Officejet Pro 401dw Printer
HP Officejet Pro X451dw Printer
HP Officejet Pro X576dw MFP
HP Officejet Pro X476dn MFP
HP Officejet Pro 451dn/551dn MFP
HP Officejet Pro 451dw/551dw MFP
HP Officejet 4630 e-All-in-One
HP Deskjet Ink Advantage 4640 e-All-in-One Printer series
HP Deskjet 2540 All-in-One Printer
HP Deskjet Ink Advantage 2540 All-in-One Printer
HP ENVY 5530 e-All-in-One Printer
HP Deskjet Ink Advantage 4510 e-All-in-One Printer
HP ENVY 4500 e-All-in-One Printer
HP Deskjet Ink Advantage 3540 e-All-in-One Printer
HP posted a workaround for this problem while they were working with Microsoft to get the root cause of the problem, many customers commented that the workaround helped them out and they were able to print. This workaround was not easy to use as the customer needed to add another printer manually and changed drivers.
We can now announce that the problem has been fixed, the problem involved a Microsoft Network component that HP was using to talk to and track the printers on the network. This fix is being rolled out by Microsoft via Windows Update and anyone who has Windows Update enabled and set to automatically install updates should have already received this update. For those that do not have Windows Update setup to automatically install fixes the fix is available now and should be installed.
The details of this fix and a manual method of installing it can be found here.
http://support.microsoft.com/kb/3000461
This fix is only designed for users that are using there printer on a Network (Wireless or Wired) and will not fix partial printing problems encountered with USB connections.
There are many threads in HPs forums about this issue (below are links to a few of them)
http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/Missing-partial-prints-amp-Printer-Offl...
http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/HP-Envy-4500-cancels-job-in-the-middle-...
http://h30434.www3.hp.com/t5/Other-Printing-Questions/Only-prints-half-a-page/m-p/4054888
JonW
I work for HP

@tenkeypro
First, I would suggest you uninstall the exsisting driver and reinstall following one of these documents to see if it will clear this error message:
Install HP print and scan software on a Windows 8 computer (32-bit and 64-bit)
Universal Print Driver (no scan)
Driver support included in Windows 8 / Windows 8.1 or in Windows Update
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution

Airport Extreme and USB Printer Problem

I have an Epson printer connected to the USB port of my Airport Extreme. This has worked just fine for years. But from today neither my iMac nor my MacBook Air can "see" the printer any more. I have rebooted everything a couple of times, but still no joy.
I have connected the printer directly to a USB port on my iMac, and all is well, so I guess the problem is not with the printer.
The only thing significant done to my system in recent times is the latest security update, which I installed yesterday.
Can anybody give me a clue as to why this problem has suddenly raised its head after all these years?

Hi bricknell,
It sounds like you are experiencing some printing issues after performing an update to your computer’s software. Here is an article for you with some troubleshooting steps that will help you address this issue:
Troubleshooting printer issues in OS X - Apple Support
https://support.apple.com/en-us/HT203343
Thanks for being a part of the Apple Support Communities!
Regards,
Braden

Troubleshooting Printing Problems

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