Troubleshooting Surround Mixer and Speaker Settin

Hello,
First, I am using a clean install of Windows XP (no service pack 2).
A year ago I bought an Alienware computer with a vanilla Sound Blaster Audigy 2. Yesterday, I reformatted and reinstalled the drivers and software (Surround Mixer and Speaker Settings only) from the Alienware Master CD. The Creative Surround Mixer and Speaker Settings programs will NOT open. The "Creative Volume Control" icon appears on the system tray. Right-clicking it does nothing. Double-clicking does nothing. Opening the programs from their locations does nothing. I get an hourglass for half a second -- then, nothing.
I updated the Audigy 2 drivers from the Creative website. The programs still would not open. I updated both pieces of software. They still will not open.
At the moment, I have no surround sound -- I'm using 6. Speakers, and the control panel settings allow only 5. and 7.. So I'm in a rather poor position.
I did not have this problem before I reformatted.
Why is this suddenly happening?
I would also like to comment that not including the software bundles with your downloadable drivers is a poor business practice. Every other sound/video card manufacturer includes fully functional driver/application resources on their website. What gives? You're punishing your customers for losing the installation CDs -- and those of us who never had one (Alienware includes everything on a rather sloppy backup CD) are defenseless.

The card is OEM. Alienware offers only the earliest drivers for the card by website (the exact same from the recovery CD) and none of the software found on the CD. My 'hardware analysis' tech support period is expired with Alienware, so they aren't much further help.
When the computer first shipped to me, the Audigy 2 card was installed as "Audigy 2" under control panel, all the software functioned, and updating through www.creative.com worked fine. After the reformat, installing the drivers from the recovery CD (in the Audigy 2 folder) caused the card to be listed simply as an "Audigy" under control panel. None of the software worked. Installing the latest drivers from www.creative.com caused the card to be properly listed as "Audigy 2", but of course, the software still does not work. Surround sound is working, I just have no way to manipulate *any* of its settings.
Does this mean I need to purchase an entirely new retail card in order to use surround sound again properly...

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- limit to less than 4GB the amount of RAM available to Windows.
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Microphone issues on Windows 7/Vista 64-bit (x64) with 4GB?of RAM or more
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Daniel K's Drivers
<a rel="nofollow" target="_blank" href="http://nomoregoatsoup.wordpress.com/2009/2//daniel_ks-sb-audigy-series-support-pack-3-6/"]http://nomoregoatsoup.wordpress.com/2009/2//daniel_ks-sb-audigy-series-support-pack-3-6/[/url]
[color="#000000"]
[color="#000000"]Robert McClelland's Drivers
<a rel="nofollow" target="_blank" href="http://www.hardwareheaven.com/pax-drivers/9629-fall-winter-pax-edtion-sets-more-set-added-later-one-thread.html"]http://www.hardwareheaven.com/pax-drivers/9629-fall-winter-pax-edtion-sets-more-set-added-later-one-thread.html[/url]

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Happy New Year to all.
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ErictheRed wrote:
Happy New Year to all.
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Troubleshooting Surround Mixer and Speaker Settin

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