Troubleshoting help needed: My iMac keeps crashing and restarting with a report detail: "spinlock application timed out" What can I do to fix this?timed out"
Troubleshooting help needed: My iMac keeps crashing and restarting with a notice: "Spinlock application timed out" What can I do?
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the page that opens.
Select the most recent panic log under System Diagnostic Reports. Post the contents — the text, please, not a screenshot. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header and body of the report, if it’s present (it may not be.) Please don't post shutdownStall, spin, or hang reports.
Similar Messages
-
Since yesterday I have been unable to access my emails in Thunderbird. Every time I try to open the program (on iMac OS X 10.9.5), it crashes repeatedly. It seems to manage to send a crash report each time. Just now I was able to read one email before it crashed but usually it doesn't even get that far. Please help! I have so much of my life stored in there and I need to be able to regain access.
Please post your crash IDs here. see https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports
Thanks -
I keep receiving a server error message with the new beta version of iMessage. What can I do to fix this?
Ok I have a question.
Why do you want to use Beta software? Especially since you are having this problem with it?
Uninstall it and forget about it until it is released as a real piece of software. -
I have an Iphone 5 and I did the update to ios 8 and now my i books keeps crashing and using up all my battery. I have rebooted and shut down the phone and sync with itunes but still have problem Any help out there?
Hello paula.a.williams66,
It may help to force close all open applications, then reset your iPhone.
iOS: Understanding multitasking
http://support.apple.com/kb/HT4211
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
If iBooks continues to misbehave, the next step would be to restore the device.
iOS: Back up and restore your iOS device with iCloud or iTunes
http://support.apple.com/kb/HT1766
Cheers,
Allen -
I have an older shuffle that has always worked fine. Recently we purchased my husband a newer shuffle and when I tried to use his it froze up my entire iTunes system. Now even without a shuffle attatched my iTunes freezes up to the point I have to shut my computer down hard to remove it. How can I fix this so we can both use our shuffles?
Hello,
I am currently an owner of an Ipod Touch 4th generation. I see you are having problems with your Ipod Touch, so I will try to find a solution to your problem.
Restart the Computer. This sometimes happens to me when I keep my Windows 7 on Sleep, and I try to sync my Ipod
Make sure you have the latest version of Itunes
Hope that helps!
If none of the above solutions work, can you please respond back ASAP as I will try to find another solution to your problem (This might even help others with the same problem!)
Cheers!
Pizza98704 -
I have windows on a desktop computer.
Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
*Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
If it works in Safe Mode and in normal mode with all extensions (Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.
Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: Firefox > Quit Firefox; Linux: Firefox/File > Quit)
*If you have many extensions then first enable half of the extensions to test which half has the problem.
*Continue to divide the bad half that still has the issue until you find which one is causing it. -
I downloaded xcode 3-1.2.6 and ios sdk 4.3 and at the end i got a mounting failed message.
What can i do and how do i fix this error?If the message was something like "no mountable filesystem," then your download was corrupt. Try again.
-
with the OS 6.1.3 my Camera is not working the shutter is close out and My WiFi graied out need help
ThanksHello ffattah,
Thank you for using Apple Support Communities
I have a couple of articles for you to run through and test out. The first is to address the camera not working, take a look at this one iPhone: Hardware troubleshooting found here http://support.apple.com/kb/TS2802.
Camera is not functioning
If the screen shows a closed lens or black image, force quit the Camera app.
If you do not see the Camera app on the Home screen, try searching for it in Spotlight. If the camera does not show up in the search, check to make sure that Restrictions are not turned on by tappingSettings > General > Restrictions.
Ensure the camera lens is clean and free from any obstructions. Use a microfiber polishing cloth to clean the lens.
Third-party cases can interfere with the autofocus/exposure feature and the flash (iPhone 4 only); try removing the case if you have image-quality issues with photos.
Try turning iPhone off and then back on.
Tap to focus the camera on the subject. The image may pulse or briefly go in and out of focus as it adjusts.
Try to remain steady while focusing:
Still images: Remain steady while taking the picture. If you move too far in any direction, the camera automatically refocuses to the center. Note: If you take a picture with iPhone turned sideways, it is automatically saved in landscape orientation.
Video: Adjust focus before you begin recording. After recording begins, you cannot readjust focus until you stop recording. Exiting the Camera application while recording will stop recording and will save the video to the Camera Roll. Note: Video-recording features are not available on original iPhone or iPhone 3G.
If your iPhone has a front and rear camera, try switching between them to verify if the issue persists on both.
For the Wifi being grayed out in your settings take a look at this article named iOS: Wi-Fi settings grayed out or dim found here http://support.apple.com/kb/ts1559
And if none of that works try resetting the device with this process from iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting found http://support.apple.com/kb/ht1430.
Resetting your device
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
Lastly you may need to backup and restore the device with iTunes:
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
All the very best,
Sterling -
Help Me!!!!!!!!!
See:
iOS: Wi-Fi or Bluetooth settings grayed out or dim
One user reported that placing the iPod in the freezer fixed the problem. A trick that works frequently with iPhones:
Settings > AirPlane Mode ON, Do Not Disturb ON
Power down and wait 5-10 minutes
Power up
Settings > AirPlane Mode OFF, Do Not Disturb OFF
If not successful, an appointment at the Genius Bar of an Apple store is usually in order.
Apple Retail Store - Genius Bar
It is not related to a specific iOS update. It just happens occasionally to iOS devices. -
Running on Mac OS X 10.9.4 and InDesign CS6.
Are you opening a file from a file server? It sounds like you connection with the server was broken, or there is a problem with the server configuration.
When happens if you reboot, reopen InDesign, and open a file on your local hard drive? -
My iMac keeps crashing and I have no idea why
My iMac keeps crashing, and I don't know why. It started yesterday and for some reason just fails. I get an message saying it has shut down due to an error, and this is then the details of the error report it produces.
Can anyone please help and tell me what is wrong?
Huge thanks.
Hardware Overview:
Model Name: iMac
Model Identifier: iMac9,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.93 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache: 6 MB
Memory: 8 GB
Bus Speed: 1.07 GHz
Boot ROM Version: IM91.008D.B08
SMC Version (system): 1.45f0
Serial Number (system): VM******0TM
Software OS X 10.9 (13A603)
Error report as follows:
Anonymous UUID: 954FEFB3-53EC-843A-0739-711F6D804866
Sun Nov 24 16:20:47 2013
panic(cpu 0 caller 0xffffff801dadc19e): Kernel trap at 0xffffff7f9fdceef1, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0xffffff7f9fdceef1, CR3: 0x00000000012fe000, CR4: 0x0000000000000660
RAX: 0x0000000000000000, RBX: 0x0000000000000006, RCX: 0x0000000003000000, RDX: 0xffffff8034a5d960
RSP: 0xffffff810e0a3740, RBP: 0xffffff810e0a37a0, RSI: 0xffffff81004a1068, RDI: 0xffffff8034a5d960
R8: 0xffffff801e0d2b30, R9: 0xffffff81004a1068, R10: 0xffffff810e0a34b0, R11: 0x0000000000000206
R12: 0x0000000000000020, R13: 0xffffff810e0a3ab4, R14: 0xffffff8030a0ba08, R15: 0x0000000000000001
RFL: 0x0000000000010282, RIP: 0xffffff7f9fdceef1, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0xffffff7f9fdceef1, Error code: 0x0000000000000010, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff810e0a33d0 : 0xffffff801da22f69
0xffffff810e0a3450 : 0xffffff801dadc19e
0xffffff810e0a3620 : 0xffffff801daf3606
0xffffff810e0a3640 : 0xffffff7f9fdceef1
0xffffff810e0a37a0 : 0xffffff7f9fdcfda2
0xffffff810e0a39b0 : 0xffffff7f9fde0077
0xffffff810e0a3a30 : 0xffffff801ddb3671
0xffffff810e0a3a90 : 0xffffff801dbdf80d
0xffffff810e0a3ae0 : 0xffffff801dbf4360
0xffffff810e0a3b80 : 0xffffff801dbe5f15
0xffffff810e0a3c30 : 0xffffff801dbe67d2
0xffffff810e0a3f50 : 0xffffff801de3de23
0xffffff810e0a3fb0 : 0xffffff801daf3e06
BSD process name corresponding to current thread: mds_stores
Mac OS version:
13A603
Kernel version:
Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
Kernel slide: 0x000000001d800000
Kernel text base: 0xffffff801da00000
System model name: iMac9,1 (Mac-F2218FA9)
System uptime in nanoseconds: 705898990026
last loaded kext at 511933163642: com.apple.filesystems.smbfs 2.0.0 (addr 0xffffff7f9e370000, size 335872)
last unloaded kext at 705842715414: com.trendmicro.kext.filehook 1.5.0 (addr 0xffffff7f9fdce000, size 98304)
loaded kexts:
com.trendmicro.kext.KERedirect 1.0.0
com.seagate.driver.PowSecLeafDriver_10_5 5.1.1
com.seagate.driver.PowSecDriverCore 5.1.1
com.apple.filesystems.smbfs 2.0.0
com.apple.filesystems.msdosfs 1.9
com.apple.filesystems.cddafs 2.6.0
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleBluetoothMultitouch 80.14
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AGPM 100.14.11
com.apple.driver.AppleTyMCEDriver 1.0.2d2
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.2.0f6
com.apple.driver.AppleHDAHardwareConfigDriver 2.5.2fc2
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleHDA 2.5.2fc2
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.iokit.IOBluetoothUSBDFU 4.2.0f6
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleMikeyDriver 2.5.2fc2
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleMuxControl 3.4.12
com.apple.driver.AppleBacklight 170.3.5
com.apple.GeForceTesla 8.1.8
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.nvidia.NVDAStartup 8.1.8
com.apple.driver.iPodSBCDriver 1.7.0
com.apple.driver.AppleIRController 325.7
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.iokit.SCSITaskUserClient 3.6.0
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.4.0
com.apple.nvenet 2.0.21
com.apple.driver.AppleFWOHCI 4.9.9
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.driver.AppleUSBHub 650.4.4
com.apple.driver.AppleUSBEHCI 650.4.1
com.apple.driver.AppleAHCIPort 2.9.5
com.apple.driver.AppleUSBOHCI 650.4.1
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleSMBIOS 2.0
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 216.0.0
com.apple.driver.IOBluetoothHIDDriver 4.2.0f6
com.apple.driver.AppleMultitouchDriver 245.13
com.apple.AppleGraphicsDeviceControl 3.4.12
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.driver.DspFuncLib 2.5.2fc2
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.4fc11
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOSurface 91
com.apple.iokit.IOBluetoothFamily 4.2.0f6
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleHDAController 2.5.2fc2
com.apple.iokit.IOHDAFamily 2.5.2fc2
com.apple.driver.AppleSMC 3.1.6d1
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.IOPlatformPluginFamily 5.5.1d27
com.apple.driver.AppleGraphicsControl 3.4.12
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.nvidia.classic.NVDANV50HalTesla 8.1.8
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.nvidia.classic.NVDAResmanTesla 8.1.8
com.apple.iokit.IONDRVSupport 2.3.6
com.apple.iokit.IOGraphicsFamily 2.3.6
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.driver.AppleUSBHIDKeyboard 170.15
com.apple.driver.AppleHIDKeyboard 170.15
com.apple.iokit.IOUSBHIDDriver 650.4.4
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 650.4.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.0
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.6.0
com.apple.iokit.IOFireWireSBP2 4.2.5
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IO80211Family 600.34
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOUSBUserClient 650.4.4
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.NVSMU 2.2.9
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOAHCIFamily 2.6.0
com.apple.iokit.IOUSBFamily 650.4.4
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.10
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 21
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.8
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
Model: iMac9,1, BootROM IM91.008D.B08, 2 processors, Intel Core 2 Duo, 2.93 GHz, 8 GB, SMC 1.45f0
Graphics: NVIDIA GeForce GT 130, NVIDIA GeForce GT 130, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x8783, 0x53524433344731333333534D414300000000
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x8783, 0x53524433344731333333534D414300000000
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: ST31000342ASQ, 1 TB
Serial ATA Device: OPTIARC DVD RW AD-5670S, 295 MB
USB Device: Built-in iSight
USB Device: Keyboard Hub
USB Device: Apple Keyboard
USB Device: IR Receiver
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus:
<Edited by Host>And what is wrong with Trend Micro Titanium as a package?
1. This comment applies to malicious software ("malware") that's installed unwittingly by the victim of a network attack, and what you should and should not do to protect yourself from that threat. It does not apply to software, such as keystroke loggers, that may be installed deliberately by an intruder who has hands-on access to the victim's computer. That threat is in a different category, and there's no easy way to defend against it. If you have reason to suspect that you're the target of such an attack, you need expert help.
If you find this comment too long or too technical, read only sections 5, 6, and 10.
OS X now implements three layers of built-in protection specifically against malware, not counting runtime protections such as execute disable, sandboxing, system library randomization, and address space layout randomization that may also guard against other kinds of exploits.
2. All versions of OS X since 10.6.7 have been able to detect known Mac malware in downloaded files, and to block insecure web plugins. This feature is transparent to the user, but internally Apple calls it "XProtect." The malware recognition database is automatically checked for updates once a day; however, you shouldn't rely on it, because the attackers are always at least a day ahead of the defenders.
The following caveats apply to XProtect:
It can be bypassed by some third-party networking software, such as BitTorrent clients and Java applets.
It only applies to software downloaded from the network. Software installed from a CD or other media is not checked.
As new versions of OS X are released, it's not clear whether Apple will indefinitely continue to maintain the XProtect database of older versions such as 10.6. The security of obsolete system versions may eventually be degraded. Security updates to the code of obsolete systems will stop being released at some point, and that may leave them open to other kinds of attack besides malware.
3. Starting with OS X 10.7.5, there has been a second layer of built-in malware protection, designated "Gatekeeper" by Apple. By default, applications and Installer packages downloaded from the network will only run if they're digitally signed by a developer with a certificate issued by Apple. Software certified in this way hasn't necessarily been tested by Apple, but you can be reasonably sure that it hasn't been modified by anyone other than the developer. His identity is known to Apple, so he could be held legally responsible if he distributed malware. That may not mean much if the developer lives in a country with a weak legal system (see below.)
Gatekeeper doesn't depend on a database of known malware. It has, however, the same limitations as XProtect, and in addition the following:
It can easily be disabled or overridden by the user.
A malware attacker could get control of a code-signing certificate under false pretenses, or could simply ignore the consequences of distributing codesigned malware.
An App Store developer could find a way to bypass Apple's oversight, or the oversight could fail due to human error.
For the reasons given above, App Store products, and other applications recognized by Gatekeeper as signed, are safer than others, but they can't be considered absolutely safe. "Sandboxed" applications may prompt for access to private data, such as your contacts, or for access to the network. Think before granting that access. OS X security is based on user input. Never click through any request for authorization without thinking.
4. Starting with OS X 10.8.3, a third layer of protection has been added: a "Malware Removal Tool" (MRT). MRT runs automatically in the background when you update the OS. It checks for, and removes, malware that may have evaded the other protections via a Java exploit (see below.) MRT also runs when you install or update the Apple-supplied Java runtime (but not the Oracle runtime.) Like XProtect, MRT is effective against known threats, but not against unknown ones. It notifies you if it finds malware, but otherwise there's no user interface to MRT.
5. The built-in security features of OS X reduce the risk of malware attack, but they're not absolute protection. The first and best line of defense is always going to be your own intelligence. With the possible exception of Java exploits, all known malware circulating on the Internet that affects a fully-updated installation of OS X 10.6 or later takes the form of so-called "trojan horses," which can only have an effect if the victim is duped into running them. The threat therefore amounts to a battle of wits between you and the malware attacker. If you're smarter than he thinks you are, you'll win.
That means, in practice, that you never use software that comes from an untrustworthy source, or that does something inherently untrustworthy. How do you know what is trustworthy?
Any website that prompts you to install a “codec,” “plug-in,” "player," "extractor," or “certificate” that comes from that same site, or an unknown one, is untrustworthy.
A web operator who tells you that you have a “virus,” or that anything else is wrong with your computer, or that you have won a prize in a contest you never entered, is trying to commit a crime with you as the victim. (Some reputable websites did legitimately warn visitors who were infected with the "DNSChanger" malware. That exception to this rule no longer applies.)
Pirated copies or "cracks" of commercial software, no matter where they come from, are unsafe.
Software of any kind downloaded from a BitTorrent or from a Usenet binary newsgroup is unsafe.
Software that purports to help you do something that's illegal or that infringes copyright, such as saving streamed audio or video for reuse without permission, is unsafe. All YouTube "downloaders" are in this category, though not all are necessarily harmful.
Software with a corporate brand, such as Adobe Flash Player, must be downloaded directly from the developer’s website. If it comes from any other source, it's unsafe.
Even signed applications, no matter what the source, should not be trusted if they do something unexpected, such as asking for permission to access your contacts, your location, or the Internet for no obvious reason.
6. Java on the Web (not to be confused with JavaScript, to which it's not related, despite the similarity of the names) is a weak point in the security of any system. Java is, among other things, a platform for running complex applications in a web page, on the client. That was always a bad idea, and Java's developers have proven themselves incapable of implementing it without also creating a portal for malware to enter. Past Java exploits are the closest thing there has ever been to a Windows-style virus affecting OS X. Merely loading a page with malicious Java content could be harmful.
Fortunately, client-side Java on the Web is obsolete and mostly extinct. Only a few outmoded sites still use it. Try to hasten the process of extinction by avoiding those sites, if you have a choice. Forget about playing games or other non-essential uses of Java.
Java is not included in OS X 10.7 and later. Discrete Java installers are distributed by Apple and by Oracle (the developer of Java.) Don't use either one unless you need it. Most people don't. If Java is installed, disable it — not JavaScript — in your browsers.
Regardless of version, experience has shown that Java on the Web can't be trusted. If you must use a Java applet for a task on a specific site, enable Java only for that site in Safari. Never enable Java for a public website that carries third-party advertising. Use it only on well-known, login-protected, secure websites without ads. In Safari 6 or later, you'll see a lock icon in the address bar with the abbreviation "https" when visiting a secure site.
Follow the above guidelines, and you’ll be as safe from malware as you can practically be. The rest of this comment concerns what you should not do to protect yourself from malware.
7. Never install any commercial "anti-virus" or "Internet security" products for the Mac, as they all do more harm than good, if they do any good at all. Any database of known threats is always going to be out of date. Most of the danger is from unknown threats. If you need to be able to detect Windows malware in your files, use one of the free anti-virus products in the Mac App Store — nothing else.
Why shouldn't you use commercial "anti-virus" products?
Their design is predicated on the nonexistent threat that malware may be injected at any time, anywhere in the file system. Malware is downloaded from the network; it doesn't materialize from nowhere.
In order to meet that nonexistent threat, the software modifies or duplicates low-level functions of the operating system, which is a waste of resources and a common cause of instability, bugs, and poor performance.
To recognize malware, the software depends on a database of known threats, which is always at least a day out of date. Most of the real-world danger of malware attack comes from highly targeted "zero-day" exploits that are not yet recognized.
By modifying the operating system, the software itself may create weaknesses that could be exploited by malware attackers.
8. An anti-malware product from the App Store, such as "ClamXav," doesn't have these drawbacks. That doesn't mean it's entirely safe. It may report email messages that have "phishing" links in the body, or Windows malware in attachments, as infected files, and offer to delete or move them. Doing so will corrupt the Mail database. The messages should be deleted from within the Mail application.
An anti-virus app is not needed, and should not be relied upon, for protection against OS X malware. It's useful only for detecting Windows malware. Windows malware can't harm you directly (unless, of course, you use Windows.) Just don't pass it on to anyone else.
A Windows malware attachment in email is usually easy to recognize. The file name will often be targeted at people who aren't very bright; for example:
♥♥♥♥♥♥♥♥♥♥♥♥♥♥!!!!!!!H0TBABEZ4U!!!!!!!.AVI♥♥♥♥♥♥♥♥♥♥♥♥♥♥.exe
Anti-virus software may be able to tell you which particular virus or trojan it is, but do you care? In practice, there's seldom a reason to use the software unless a network administrator requires you to do it.
The ClamXav developer won't try to "upsell" you to a paid version of the product. Other developers may do that. Don't be upsold. For one thing, you should not pay to protect Windows users from the consequences of their choice of computing platform. For another, a paid upgrade from a free app will probably have the disadvantages mentioned in section 7.
9. It seems to be a common belief that the built-in Application Firewall acts as a barrier to infection, or prevents malware from functioning. It does neither. It blocks inbound connections to certain network services you're running, such as file sharing. It's disabled by default and you should leave it that way if you're behind a router on a private home or office network. Activate it only when you're on an untrusted network, for instance a public Wi-Fi hotspot, where you don't want to provide services. Disable any services you don't use in the Sharing preference pane. All are disabled by default.
10. As a Mac user you don't have to live in fear that your computer is going to be infected every time you install an application, read email, or visit a web page. But neither should you have the false idea that you will always be safe, no matter what you do. The greatest harm done by security software is precisely its selling point: it makes people feel safe. They may then feel safe enough to take risks from which the software doesn't protect them. Nothing can lessen the need for safe computing practices. -
My imac OS 10.8.4 keeps crashing and restarting "due to problem"
My imac running OS X 10.8.4, with the group update installed keeps crashing and restarting itself at various intervals and running different software each time. This last time, I tried to double check the 10.8.4 group update was installed, ran it and the install seemed to complete, but then upon restart, I still got the "your computer was restarted due to a problem" message. I also got this message when I restarted in safe mode - and I selected the restart from the apple menu.
Here is the latest Problem Report, below. Please let me know what additional information might be helpful to help figure this out. It's making it impossible to get any work done.
Interval Since Last Panic Report: 105 sec
Panics Since Last Report: 2
Anonymous UUID: 270CC900-4997-818F-856D-36400CE38834
Tue Aug 27 19:58:01 2013
panic(cpu 3 caller 0xffffff80002b8655): Kernel trap at 0xffffff8000287cc1, type 13=general protection, registers:
CR0: 0x0000000080010033, CR2: 0x0000000102c100b0, CR3: 0x00000000082b5004, CR4: 0x00000000000606e0
RAX: 0xff7fff8008980dc0, RBX: 0xffffff80042d9d58, RCX: 0x00000000000105d6, RDX: 0x0000000000029417
RSP: 0xffffff80de363bf0, RBP: 0xffffff80de363c10, RSI: 0x000000002540be40, RDI: 0xffffff80037802e8
R8: 0xfffffffffffff000, R9: 0xffffff80088dddf8, R10: 0x0000000123470000, R11: 0x00000000ffffff00
R12: 0x00000000000105d6, R13: 0xffffff80042d3110, R14: 0xffffff80037802e8, R15: 0xffffff8002f78000
RFL: 0x0000000000010246, RIP: 0xffffff8000287cc1, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000102c100b0, Error code: 0x0000000000000000, Fault CPU: 0x3
Backtrace (CPU 3), Frame : Return Address
0xffffff80de363890 : 0xffffff800021d626
0xffffff80de363900 : 0xffffff80002b8655
0xffffff80de363ad0 : 0xffffff80002ce17d
0xffffff80de363af0 : 0xffffff8000287cc1
0xffffff80de363c10 : 0xffffff80002893a8
0xffffff80de363c30 : 0xffffff80002894e8
0xffffff80de363c70 : 0xffffff80002774d5
0xffffff80de363cd0 : 0xffffff800027c637
0xffffff80de363d00 : 0xffffff8000276524
0xffffff80de363d30 : 0xffffff80002759b0
0xffffff80de363d70 : 0xffffff800026737c
0xffffff80de363e60 : 0xffffff800026b0e0
0xffffff80de363e90 : 0xffffff8000235d03
0xffffff80de363ed0 : 0xffffff80005566d7
0xffffff80de363f40 : 0xffffff8000556479
0xffffff80de363f50 : 0xffffff80005e16aa
0xffffff80de363fb0 : 0xffffff80002ce9c3
BSD process name corresponding to current thread: fsck_hfs
Boot args: -x
Mac OS version:
12E55
Kernel version:
Darwin Kernel Version 12.4.0: Wed May 1 17:57:12 PDT 2013; root:xnu-2050.24.15~1/RELEASE_X86_64
Kernel UUID: 896CB1E3-AB79-3DF1-B595-549DFFDF3D36
System model name: iMac12,1 (Mac-942B5BF58194151B)
System uptime in nanoseconds: 51576537420
last loaded kext at 3090633002: com.apple.driver.AppleThunderboltDPOutAdapter 1.8.9 (addr 0xffffff7f80e7e000, size 40960)
loaded kexts:
com.apple.iokit.SCSITaskUserClient 3.5.5
com.apple.driver.AppleUSBCardReader 3.1.7
com.apple.driver.AppleIRController 320.15
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.driver.XsanFilter 404
com.apple.BootCache 34
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.iokit.IOAHCIBlockStorage 2.3.1
com.apple.driver.AirPort.Atheros40 600.72.2
com.apple.iokit.AppleBCM5701Ethernet 3.6.1b4
com.apple.driver.AppleUSBHub 5.5.5
com.apple.driver.AppleFWOHCI 4.9.6
com.apple.driver.AppleEFINVRAM 1.7
com.apple.driver.AppleAHCIPort 2.5.2
com.apple.driver.AppleUSBUHCI 5.2.5
com.apple.driver.AppleUSBEHCI 5.5.0
com.apple.driver.AppleACPIButtons 1.7
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.7
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.security.quarantine 2.1
com.apple.nke.applicationfirewall 4.0.39
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.driver.AppleThunderboltDPOutAdapter 1.8.9
com.apple.driver.AppleThunderboltDPInAdapter 1.8.9
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.9
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.6
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.5
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOUSBMassStorageClass 3.5.1
com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.5
com.apple.iokit.IOAHCISerialATAPI 2.5.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.driver.AppleUSBMergeNub 5.5.5
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.driver.AppleThunderboltNHI 1.7.8
com.apple.iokit.IOThunderboltFamily 2.4.0
com.apple.iokit.IO80211Family 530.4
com.apple.iokit.IOEthernetAVBController 1.0.2b1
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOUSBUserClient 5.5.5
com.apple.iokit.IOAHCIFamily 2.3.1
com.apple.iokit.IOUSBFamily 5.6.0
com.apple.driver.AppleEFIRuntime 1.7
com.apple.iokit.IOHIDFamily 1.8.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.TMSafetyNet 7
com.apple.security.sandbox 220.3
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 345
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.7
com.apple.iokit.IOPCIFamily 2.7.3
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
Model: iMac12,1, BootROM IM121.0047.B1F, 4 processors, Intel Core i5, 2.5 GHz, 8 GB, SMC 1.71f22
Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620
Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620
Memory Module: BANK 1/DIMM1, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.72.0-P2P
Bluetooth: Version 4.1.4f2 12041, 2 service, 18 devices, 0 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST3500418AS, 500.11 GB
Serial ATA Device: OPTIARC DVD RW AD-5690H
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: USB 2.0 Hub [MTT], 0x1a40 (TERMINUS TECHNOLOGY INC.), 0x0101, 0xfa130000 / 5
USB Device: ICEMOUSE2 USB Optical Mouse, 0x2222, 0x3114, 0xfa133000 / 9
USB Device: Macally ICEKEY Keyboard, 0x2222, 0x0014, 0xfa132000 / 10
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 8
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: DTZ-2100, 0x056a (WACOM Co., Ltd.), 0x003f, 0xfd140000 / 5
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 3Another report, upon trying to restart in safe mode (please help!):
Interval Since Last Panic Report: 712 sec
Panics Since Last Report: 4
Anonymous UUID: 270CC900-4997-818F-856D-36400CE38834
Tue Aug 27 20:15:10 2013
panic(cpu 3 caller 0xffffff80002b8655): Kernel trap at 0xffffff80002884f2, type 13=general protection, registers:
CR0: 0x0000000080010033, CR2: 0x00007fc00c060000, CR3: 0x000000005929a061, CR4: 0x00000000000606e0
RAX: 0xff7fff800404c160, RBX: 0x000000000000004f, RCX: 0xffffff80008be150, RDX: 0x000000000000004f
RSP: 0xffffff80e735b5f0, RBP: 0xffffff80e735b610, RSI: 0xffffff80051d9200, RDI: 0xffffff80008be150
R8: 0xffffff80051e21b8, R9: 0xffffff8004872b28, R10: 0xffffff80008bdc60, R11: 0x0000000000000000
R12: 0x0000000040000800, R13: 0xffffff800c90b340, R14: 0x0000000000000030, R15: 0xffffff8004872b28
RFL: 0x0000000000010206, RIP: 0xffffff80002884f2, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x00007fc00c060000, Error code: 0x0000000000000000, Fault CPU: 0x3
Backtrace (CPU 3), Frame : Return Address
0xffffff80e735b290 : 0xffffff800021d626
0xffffff80e735b300 : 0xffffff80002b8655
0xffffff80e735b4d0 : 0xffffff80002ce17d
0xffffff80e735b4f0 : 0xffffff80002884f2
0xffffff80e735b610 : 0xffffff8000288f05
0xffffff80e735b640 : 0xffffff8000263002
0xffffff80e735b7d0 : 0xffffff80002b8259
0xffffff80e735b9a0 : 0xffffff80002ce17d
0xffffff80e735b9c0 : 0xffffff80002b2409
0xffffff80e735bb40 : 0xffffff80002b0aab
0xffffff80e735bb90 : 0xffffff800056911e
0xffffff80e735bbd0 : 0xffffff80002e8531
0xffffff80e735bc30 : 0xffffff800032823a
0xffffff80e735bd20 : 0xffffff80004faa0f
0xffffff80e735bdb0 : 0xffffff8000311bcd
0xffffff80e735be00 : 0xffffff8000307ba9
0xffffff80e735be50 : 0xffffff800057693e
0xffffff80e735bef0 : 0xffffff8000576762
0xffffff80e735bf50 : 0xffffff80005e16aa
0xffffff80e735bfb0 : 0xffffff80002ce9c3
BSD process name corresponding to current thread: com.apple.dock.e
Boot args: -x
Mac OS version:
12E55
Kernel version:
Darwin Kernel Version 12.4.0: Wed May 1 17:57:12 PDT 2013; root:xnu-2050.24.15~1/RELEASE_X86_64
Kernel UUID: 896CB1E3-AB79-3DF1-B595-549DFFDF3D36
System model name: iMac12,1 (Mac-942B5BF58194151B)
System uptime in nanoseconds: 122148671109
last loaded kext at 83273010483: com.apple.driver.AppleHWSensor 1.9.5d0 (addr 0xffffff7f812e4000, size 28672)
loaded kexts:
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AGPM 100.12.87
com.apple.kext.AMDFramebuffer 8.1.2
com.apple.driver.AppleMuxControl 3.4.5
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleBacklight 170.2.5
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.1.4f2
com.apple.driver.ApplePolicyControl 3.4.5
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleIntelSNBGraphicsFB 8.1.2
com.apple.driver.AppleMCCSControl 1.1.11
com.apple.filesystems.autofs 3.0
com.apple.iokit.SCSITaskUserClient 3.5.5
com.apple.driver.AppleUSBCardReader 3.1.7
com.apple.driver.AppleIRController 320.15
com.apple.driver.XsanFilter 404
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.BootCache 34
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.iokit.IOAHCIBlockStorage 2.3.1
com.apple.driver.AirPort.Atheros40 600.72.2
com.apple.driver.AppleUSBHub 5.5.5
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.iokit.AppleBCM5701Ethernet 3.6.1b4
com.apple.driver.AppleFWOHCI 4.9.6
com.apple.driver.AppleEFINVRAM 1.7
com.apple.driver.AppleAHCIPort 2.5.2
com.apple.driver.AppleUSBUHCI 5.2.5
com.apple.driver.AppleUSBEHCI 5.5.0
com.apple.driver.AppleACPIButtons 1.7
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.7
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.security.quarantine 2.1
com.apple.nke.applicationfirewall 4.0.39
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.iokit.IOSurface 86.0.4
com.apple.iokit.IOBluetoothFamily 4.1.4f2
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleSMBusPCI 1.0.11d0
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.1.4f2
com.apple.driver.AppleGraphicsControl 3.4.5
com.apple.iokit.IONDRVSupport 2.3.7
com.apple.driver.AppleSMC 3.1.4d2
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.3.0d51
com.apple.kext.AMD6000Controller 8.1.2
com.apple.kext.AMDSupport 8.1.2
com.apple.driver.AppleSMBusController 1.0.11d0
com.apple.iokit.IOGraphicsFamily 2.3.7
com.apple.kext.triggers 1.0
com.apple.driver.AppleThunderboltDPOutAdapter 1.8.9
com.apple.driver.AppleThunderboltDPInAdapter 1.8.9
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.9
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.6
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.5
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.5.1
com.apple.iokit.IOUSBMassStorageClass 3.5.1
com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.5
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.driver.AppleUSBMergeNub 5.5.5
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.driver.AppleThunderboltNHI 1.7.8
com.apple.iokit.IOThunderboltFamily 2.4.0
com.apple.iokit.IO80211Family 530.4
com.apple.iokit.IOEthernetAVBController 1.0.2b1
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOUSBUserClient 5.5.5
com.apple.iokit.IOAHCIFamily 2.3.1
com.apple.iokit.IOUSBFamily 5.6.0
com.apple.driver.AppleEFIRuntime 1.7
com.apple.iokit.IOHIDFamily 1.8.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.TMSafetyNet 7
com.apple.security.sandbox 220.3
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 345
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.7
com.apple.iokit.IOPCIFamily 2.7.3
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
Model: iMac12,1, BootROM IM121.0047.B1F, 4 processors, Intel Core i5, 2.5 GHz, 8 GB, SMC 1.71f22
Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620
Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620
Memory Module: BANK 1/DIMM1, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.72.0-P2P
Bluetooth: Version 4.1.4f2 12041, 2 service, 18 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST3500418AS, 500.11 GB
Serial ATA Device: OPTIARC DVD RW AD-5690H
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: DTZ-2100, 0x056a (WACOM Co., Ltd.), 0x003f, 0xfd140000 / 5
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 4
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: USB 2.0 Hub [MTT], 0x1a40 (TERMINUS TECHNOLOGY INC.), 0x0101, 0xfa130000 / 5
USB Device: ICEMOUSE2 USB Optical Mouse, 0x2222, 0x3114, 0xfa133000 / 8
USB Device: Macally ICEKEY Keyboard, 0x2222, 0x0014, 0xfa132000 / 7
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 6 -
Iphone 4 Keeps crashing and restarting, No help from Applecare
My iPhone 4 keeps crashing and restarting and AppleCare is unable to duplicate the issue or resolved the issue.
Recently my iphone randomly started crashing or it would freeze then i have to restart using power and home button, These are few things that I have already tried to resolve the issue:
1: Restore to factory settings and start over from scratch.
2. Deleted recently updated apps to see which one could be causing the issue, but the issue is still there.
3. Re-downloaded ios 5.1 and did a fresh restore.
After doing all this I called Applecare and they suggested to send in my phone and they will replace it and send me a new one since Im still having the issue after doing all of the above. Today I recieved my phone back from Applecare stating that the issue was resolved or not duplicated. So I did a restore once again and from one of the saved files that I had setup as a new phone. In the last 6 hours my phone has froze once, and crashed twice. I called Applecare again and he suggested to send the iphone in again and he will put in the notes to give it max time to detect the issue.
Are there any other alternatives? The closest Apple store is 140 miles from my house and Im fedup with sending in the phone and getting it back w/o the issue being solved. Thanks for the help in advance.Basic troubleshooting steps clearly outlined in the User Guide are restart, resest, restore from backup, restore as new.
If you still have problems after going through ALL the recommended troubleshooting steps, then you likely have a hardware issue. You'll need to bring your phone into Apple for evaluation. -
and it doesnt work and it keeps crashing and i sent a report to itunes so they can refunde my money back but they wont answer me back please help me
We are all itunes users just like you. We cannot refund anything.
There are no refunds, but you can try contacting itunes support. Click "Support" at the top of this page, then click the link under "Contact Us" -
My ipad 3 keeps crashing and restarting every 2 mins pleaseee help
can someone give me solutions in how to fix my Ipad3 because it keeps crashing and restarting every 2 mins and it doesn't stop, i tried to hold the lock button and the home button until it restarts but it does work , please help
Are you have other apps or other things display with strange characters like much of the diagnostic report you posted?
This is the Mac Pro desktop forum. I requested your post be moved to the MacBook Pro laptop forum.
Maybe you are looking for
-
How to create a page break in PDF output
Hi there Does anyone know how to create a page break in the PDF output when using the EXPORT TO PDF command? I can create a page break using the page-break-after/before HTML stylesheet command, but this is not "interpreted" when the PDF is generated,
-
How can i take a schema offline
Hi, my problem is that i have a schema, which is migrated to somewhere. and i dont want the users to connect it anymore. but i cant change the password. how can i take it offline, or is there any other solution like (no one but only sys and system ca
-
Greetings, Have you used the FL8 FLVPlayback Captioning SKINs for Captionate? Do you know how to use the embed font feature? I have the player under a mask and the text is showing up invisible. It is indeed coming to the player, but it's invisible. H
-
Could not create the TimesTen database and load it into memory for the first time
Hi all, I am making tutorial from http://www.oracle.com/webfolder/technetwork/tutorials/obe/db/timesten/tt1121/1_creating_imdbcache_win/1_creating_imdbcache_win.htm I've got problem on step "Create the TimesTen Database and Configure It to be an I
-
How to repeat data in a recordset?
I have just tested a recordset joining 3 tables , store_items, store_colour and store_size. I have put them onto the page and set a repeat region showing all items in the database with product sizes and colours available. However for example T-shirts