Try to access contacts from BB desktop software (PC)

My BB Bold died and I am trying to get my contacts from desktop software from a backup file. I was told o needed to connect another BB cell to get the info. I have BB Storm and connected it to the PC...what do I do next?

Hello,
There is more than one way to deal with your situation...
From what you were told, you indeed could restore to the Storm:
KB10339 How to use BlackBerry Desktop Software to restore data to a BlackBerry smartphone from a backup file
Then configure to sync to a compatible PIM:
KB12268 Synchronization support for BlackBerry Desktop Software for Windows
KB03315 How to setup organizer data synchronization using BlackBerry Desktop Software
Or, you could find a PC app that can extract the data from the backup file, avoiding the use of another BB entirely. There are several, and you can find them quickly via your favorite Internet search engine, and many are free.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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Hi Bessick
On your Device Homescreen go to Options > Device > BlackBerry ID > login with your BlackBerry ID ,After Login Open BBM and see if your BBM contacts are available .
Or if you have a previous backup then connect your device and run BlackBerry Desktop Software > Click On device > Restore > You can select your BBM contact list to from the list which you can restore back on your device.
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

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Try to access contacts from BB desktop software (PC)

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