Try to open aam----error A12E1
Hi,
i tried to open my aam. Although the window is comes up, but then it starts an update and and after I have to confirm the update ,an error A12E1 appears?
Thanks
Hi,
Please check this doc.
http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
Thanks
Kapil Rupani
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Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
Mon Feb 09 17:24:22 2015] ---------------------------------------------------------
[Mon Feb 09 17:24:22 2015] *=*=*=*=*=*=*=*=* :: Start Session :: *=*=*=*=*=*=*=*=*=*
[Mon Feb 09 17:24:22 2015] ---------------------------------------------------------
[Mon Feb 09 17:24:22 2015] Win OS Version: 6.1
[Mon Feb 09 17:24:22 2015] Cleaner Tool version : 2.0.0.0
[Mon Feb 09 17:24:22 2015] Cleanup source directory : C:\Program Files (x86)\Common Files\Adobe\AdobeCreativeCloudCleanerTool
[Mon Feb 09 17:24:22 2015] [AdobeProgramFiles] : C:\Program Files (x86)\Adobe
[Mon Feb 09 17:24:22 2015] [AdobeProgramFiles_x64] : C:\Program Files\Adobe
[Mon Feb 09 17:24:22 2015] [AdobeCommon] : C:\Program Files (x86)\Common Files\Adobe
[Mon Feb 09 17:24:22 2015] [AdobeCommon_x64] : C:\Program Files\Common Files\Adobe
[Mon Feb 09 17:24:22 2015] [UserRoamingAppData] : C:\Users\BEAR2\AppData\Roaming
[Mon Feb 09 17:24:22 2015] [UserLocalAppData] : C:\Users\BEAR2\AppData\Local
[Mon Feb 09 17:24:22 2015] [StartMenu] : C:\ProgramData\Microsoft\Windows\Start Menu\Programs
[Mon Feb 09 17:24:22 2015] [System32Folder] : C:\Windows\system32
[Mon Feb 09 17:24:22 2015] [SharedApplicationData] : C:\ProgramData
[Mon Feb 09 17:24:28 2015] Language selected: English
[Mon Feb 09 17:24:28 2015] Displaying the Adobe End User License Agreement
ADOBE
Gen_WWCombined-en_US-20121017_1230
[Mon Feb 09 17:24:28 2015] Please enter (y) for Yes or (n) for No. ... >>
[Mon Feb 09 17:24:38 2015] Choose from one of the following options to clean up :
[Mon Feb 09 17:24:38 2015] 1. All
[Mon Feb 09 17:24:38 2015] 2. Adobe Flash Player 10.2
[Mon Feb 09 17:24:38 2015] 3. Creative Cloud 2014 , Creative Cloud & CS6 Products
[Mon Feb 09 17:24:38 2015] 4. Creative Cloud 2014 only
[Mon Feb 09 17:24:38 2015] 5. Creative Cloud only
[Mon Feb 09 17:24:38 2015] 6. CS6 only
[Mon Feb 09 17:24:38 2015] 7. CS5-CS5.5-CS6
[Mon Feb 09 17:24:38 2015] 8. CS5-CS5.5
[Mon Feb 09 17:24:38 2015] 9. CS3, CS4
[Mon Feb 09 17:24:38 2015] 10. Adobe Id credentials
[Mon Feb 09 17:24:38 2015] 11. Quit
[Mon Feb 09 17:24:38 2015] Choice :>
[Mon Feb 09 17:24:44 2015] User selected: CS6 Only
[Mon Feb 09 17:24:44 2015] Executed the command : call copy /Y "C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db" "C:\Program Files (x86)\Common Files\Adobe\backup20150209T172444\pdb.db"
[Mon Feb 09 17:24:44 2015] Executed the command : call copy /Y "C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db" "C:\Program Files (x86)\Common Files\Adobe\backup20150209T172444\Media_db.db"
[Mon Feb 09 17:24:44 2015] Opened DB connection with path: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Mon Feb 09 17:24:44 2015] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Mon Feb 09 17:24:44 2015] List of products installed on this machine
[Mon Feb 09 17:24:44 2015] Listing products for cleanup:
[Mon Feb 09 17:24:44 2015] Please enter the option number of the product you wish to remove; enter (q) to quit ... >>
[Mon Feb 09 17:25:02 2015] response 1
[Mon Feb 09 17:25:02 2015] Are you sure you want to clean all the listed products and associated files?
[Mon Feb 09 17:25:02 2015] Type (y) to confirm and remove or (n) to quit ... >>
[Mon Feb 09 17:25:07 2015] Please wait for Adobe Creative Cloud Cleaner Tool to finish........
[Mon Feb 09 17:25:07 2015] User selected: 'Clean All'
[Mon Feb 09 17:25:07 2015] *-*-*-*-*-*-* Start removing product : ALL *-*-*-*-*-*-*
[Mon Feb 09 17:25:07 2015] *-*-*-*-*-*-* Finished removing product : ALL *-*-*-*-*-*-*
[Mon Feb 09 17:25:07 2015] Action : Deleting the C:\Program Files (x86)\Common Files\Adobe\backup20150209T172444 folder as there is no product deleted.
[Mon Feb 09 17:25:07 2015] LOG FILE SAVED TO: C:\Users\BEAR2\AppData\Local\Temp\Adobe Creative Cloud Cleaner Tool.log
[Mon Feb 09 17:25:07 2015] Adobe Creative Cloud Cleaner Tool completed successfully
[Mon Feb 09 17:25:07 2015]
[Mon Feb 09 17:25:07 2015] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*
[Mon Feb 09 17:24:44 2015] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Mon Feb 09 17:25:07 2015] *-*-*-*-*-*- :: END :: - SUMMARY OF Warnings -*-*-*-*-*-*
[Mon Feb 09 17:25:07 2015] ---------------------------------------------------------
[Mon Feb 09 17:25:07 2015] *=*=*=*=*=*=*=*=* :: End Session :: *=*=*=*=*=*=*=*=*=*=*
[Mon Feb 09 17:25:07 2015] ---------------------------------------------------------
[Mon Feb 09 17:28:53 2015] ---------------------------------------------------------
[Mon Feb 09 17:28:53 2015] *=*=*=*=*=*=*=*=* :: Start Session :: *=*=*=*=*=*=*=*=*=*
[Mon Feb 09 17:28:53 2015] ---------------------------------------------------------
[Mon Feb 09 17:28:53 2015] Win OS Version: 6.1
[Mon Feb 09 17:28:53 2015] Cleaner Tool version : 2.0.0.0
[Mon Feb 09 17:28:53 2015] Cleanup source directory : C:\Program Files (x86)\Common Files\Adobe\AdobeCreativeCloudCleanerTool
[Mon Feb 09 17:28:53 2015] [AdobeProgramFiles] : C:\Program Files (x86)\Adobe
[Mon Feb 09 17:28:53 2015] [AdobeProgramFiles_x64] : C:\Program Files\Adobe
================================================================================
OS Name Microsoft Windows 7 Professional
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name BEAR-PC
System Manufacturer System manufacturer
System Model System Product Name
System Type x64-based PC
Processor Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz, 3401 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 0801, 2011-08-15
SMBIOS Version 2.6
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.1.7601.17514"
User Name BEAR-PC\BEAR2
Time Zone Eastern Standard Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 16.0 GB
Available Physical Memory 12.1 GB
Total Virtual Memory 31.9 GB
Available Virtual Memory 28.1 GB
Page File Space 16.0 GB
Page File C:\pagefile.sysRun the cleaner tool and reinstall.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
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