Try to reset to factory settings/missing file"windows\system32\winload.efi

I have Toshiba Serial #XXXXXXXXX, model P75-A7200
 Bought it brandnew at best buy almost a year ago. I did not make any recovery disc's or flash drive.
It is getting slow and someother minor issues while on internet, so I want to do a Full Reset to facory settings. I have tried the Refresh option and the Reset option. Both come back with error message ;oxc0000001, missing file: Windows\system32\winload.efi
  So how do I fix this since I didnt make a recovery or start up discs? I can reboot the computer just fine, I just cant do a computer reset.
 I am running Windows 8.1, came installed with windows 8, I upgrade to 8.1 shortly after I bought it.
[Moderator edit to remove serial number.]

Satellite P75-A7200
I didnt make a recovery or start up discs?
Obtain them from Toshiba. Scroll down to Get Recovery Media here. See the instructions in the section Restoring from recovery media, which begins on p. 60 of the User's Guide.
   Satellite/Satellite Pro P70/P50/P40-A Series User’s Guide
Be sure to follow these instructions when you upgrade to Windows 8.1.
   How to Update from Windows 8 to Windows 8.1
-Jerry

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