Trying (and Trying) to upgrade from Basis to Plus Membership

Does anyone have any suggestions on what i can do to upgrade.
I have chatted with 3 different Adobe reps about this and they were not able to give me any help. I have called Adobe and sat on hold for over 1 1/2 hours, sent messages to tech support and no one gives me any usefull assistance. All they kept telling me to do is to go to my Photoshop.com account and upgrade from there, but all that gives me the ability to do is to buy more online storage but I want the "extras" that come with the Plus Membership. I sent a message to tech support and they finally sent me an email and all it did was guide me to a forum that shows me all the other people who are having the same problem. This membership is about $49.00 so i have to wonder if Adobe doesnt want the revenue from all these people who are wanting to upgrade. I am litterly at my wits end here, i am frustrated with the customer service of Adobe. This should be a very basis thing to do but it is a nightmare. Any suggestions would be great. Thanks everyone.

Kari,
I see that you've posted your issue in the Photohsop.com forum. That's likely a much better place than this forum (Photoshop Elements), since real Adobe employees post there and are often (but not always) quite helpful in resolving basic membership problems. There are almost no posts in this forum by Adobe employees or people who have much experience with Photoshop.com.
For what it's worth, Adobe seems to have finally acknowledged at a very high level that they have serious problems with customer service:
http://forums.adobe.com/thread/484712?tstart=0

Similar Messages

After trying to upgrade from 4.3.4 to 5.0 stuck on recovry and giving error every time im trying to restore

after trying to upgrade from 4.3.4 to 5.0 stuck on recovry and giving error every time im trying to restore
what to do ?
tried tiny umberlla dost do anything

What OS is on the Install/Restore DVD that came wit your G5? If Tiger 10.4.x, you will need a black, retail Leopard install DVD. There is no free download of Leopard, only free updates once you have installed the base OS.
First use your Mac's Install/Restore DVD to install an OS & apps. Then upgrade the OS.
Leopard is no longer available at the Apple Store *but may be available by calling Apple Phone Sales @ 1-800-MY-APPLE (1-800-692-7753)*.
Installing Mac OS X 10.5 Leopard
http://support.apple.com/kb/HT1544
Mac OS X 10.5 Leopard Installation and Setup Guide
http://manuals.info.apple.com/en/leopard_install-setup.pdf
After you install the base 10.5, download & install the 10.5.8 combo update at http://support.apple.com/downloads/Mac_OS_X_10_5_8_Combo_Update
 Cheers, Tom

!!!HI, SO I BOUGHT MOUNTAIN LION ON MY MACBOOK PRO TRYING TO UPGRADE FROM SNOW LEOPARD, AND WHILE TRYING TO REINSTALL THE OS SETUP AS IT SHOWED IT COULDNT BE VERIFIED, I CROSSED OUT MOUNTAIN LION FROM MY PURCHASES, ITS NOW GONE, DO I HAVE TO BUY IT AGAIN?

HI, SO I BOUGHT MOUNTAIN LION ON MY MACBOOK PRO TRYING TO UPGRADE FROM SNOW LEOPARD, AND WHILE TRYING TO REINSTALL THE OS SETUP AS IT SHOWED IT COULDNT BE VERIFIED, I CROSSED OUT MOUNTAIN LION FROM MY PURCHASES, ITS NOW GONE, DO I HAVE TO BUY IT AGAIN?

Please google search for "Mountain Lion disk crash" before upgrading you mac pro. You might need to replace you Mac hard drive after the upgrade.So many people had the same problems including me.
Be aware of the Mountain Lion upgrade problem.

I'm trying to upgrade from 10.5.8 to Snow Leopard but my macbook keeps ejecting the disc. It started to install the first time and said it needed to restart to finish, restarted but ejected the disc. It ejects every time now.

I'm trying to upgrade from 10.5.8 to Snow Leopard but my macbook keeps ejecting the disc. It started to install the first time and said it needed to restart to finish, restarted but ejected the disc. It ejects every time now. I've also installed the 10.5.8 combo update but that didn't help it. I've tried restarting the macbook with the disc in, holding c, all that. Why won't this work?!

Zap the PRAM and Reset the SMC, then try again.

I am trying to upgrade from Tiger to Snow Leopard. When I insert the disk and install starts, it states "This disk is used for Time Machine backups" and Mac OSX can't be installed. Does anyone know how to correct this (since Tiger doesn't have Time Mach

I am trying to upgrade from Tiger to Snow Leopard. When I insert the disk and install starts, it states "This disk is used for Time Machine backups" and Mac OSX can't be installed. Does anyone know how to correct this (since Tiger doesn't have Time Machine)?

http://support.apple.com/kb/TS2986

HT1338 I'm Trying to upgrade from Mac OS X 10.5 to Mac OS X 10.6, but my imac won't let me... and yes it's intel based

I'm Trying to upgrade from Mac OS X 10.5 to Mac OS X 10.6, but my imac won't let me... and yes it's intel based

Hello, what exactly happens when you try?
Os it a Retail Install Disc, or did it come with a different Mac?
Fo you have enough RAM & Free space?
Snow Leopard/10.6.x Requirements...
General requirements
   * Mac computer with an Intel processor
    * 1GB of memory (I say 4GB at least, more if you can afford it)
    * 5GB of available disk space (I say 30GB at least)
    * DVD drive for installation
    * Some features require a compatible Internet service provider; fees may apply.
    * Some features require Apple’s MobileMe service; fees and terms apply.

I tried to upgrade from XI Standard to Pro and it says I already have a more current version, but it's not Pro. What do I need to do to get Pro (installed, not the membership service)?

I tried to upgrade from XI Standard to Pro and it says I already have a more current version, but it's not Pro. What do I need to do to get Pro (installed, not the membership service)?

uninstall acrobat standard, clean and then install, Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

I bought Snow Leopard and my MacBook Pro rejects the disc. Trying to upgrade from Leopard in order to upgrade to Lion. Why is the disc being rejected before it even shows on the desktop?

Snow Leopard Update. I bought the updated but my computer - a MacBook Pro - rejects the disc befoe anything appears on the desktop. I am trying tp upgrade from Leopard to Lion. Does anyone know why this might be happening?
Thanks

You need to check to see if your machine can handle Lion, it needs 4GB and a Intel Core 2 Duo or better.
Download the free MacTracker and see more specifics of everything.
http://mactracker.ca/
Next, you must realize that your Rosetta PPC based programs will not operate under Lion, likely you will have to buy all new programs.
If you machine is dated, a lot of the trackpad gesture features you won't have.
Check the source of all your third party sofftware and hardware drivers for scanners, all-in-one's and the like to make sure they work or there are updates, or upgrades available and how much.
http://roaringapps.com/apps:table
IDEALLY, it's best to backup files and then "fresh install" Snow Leopard clean, then upgrade to Lion.
Also you should make a option bootable clone of Snow Leopard on a external drive, this will allow you to return if something doesn't work.
You can learn all of this and more at my exhaustive post here, enjoy.
https://discussions.apple.com/message/16276201#16276201

I'm trying to upgrade from an iphone 4 to an iphone 5. How do I deactivate my iphone 4 in messages so I can receive them on my iphone 5?

I'm trying to upgrade from an iphone 4 to an iphone 5. How do I deactivate the iphone 4 so I can receive my messages and mail on my iphone 5?

Settings --> Messages

Trying to upgrade from 10.4.4

I am trying to upgrade from 10.4.4 to 10.4.8
For some reason the installation didn't work.
It jst sat there stuck for a long time.
I finally cancelled the installation and restarted.
Though now Mail doesn't work.
any idea what's going on?

For some reason the installation didn't work.
It jst sat there stuck for a long time.
How did you obtain the 10.4.8 update? Were you running the Installer application & if so where in the process was it stuck?
I finally cancelled the installation and restarted.
How did you do that? Did you get any warning when you cancelled the installation?
Though now Mail doesn't work.
any idea what's going on?
Most likely, you had some underlying file system or permissions problem that interfered with the installation & canceling it left the OS in an unknown state.
I suggest you first try running Disk Utility's First Aid repairs on your startup volume while booted from your Tiger installer disk. If it reports no errors or is able to fix any it finds, then reboot from your normal startup volume & try to download & install the combo version of the updater matching the version of the OS you want to end up with.

I'm trying to upgrade from 10.5.8 to Snow Leopard

I'm trying to upgrade from 10.5.8 to Snow Leopard but keep getting an error message, "This update requires Mac OS X version 10.6.". Isn't Snow Leopard 10.6?....so now what?

It sounds more like you are trying to use an updater rather than the Snow Leopard installer DVD. You might read over the following:
How to Install OS X Updates Successfully
A. Repair the Hard Drive and Permissions:
Boot from your current OS X Installer disc. After the installer loads select your language and click on the Continue button. Then select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer. Now restart normally.
If DU reports errors it cannot fix, then you will need Disk Warrior (4.0 for Tiger) and/or TechTool Pro (4.5.2 for Tiger) to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
B. Make a Bootable Backup Using Restore Option of Disk Utility:
Open Disk Utility from the Utilities folder.
Select the destination volume from the left side list.
Click on the Restore tab in the DU main window.
Check the box labeled Erase destination.
Select the destination volume from the left side list and drag it to the Destination entry field.
Select the source volume from the left side list and drag it to the Source entry field.
Double-check you got it right, then click on the Restore button.
Destination means the external backup drive. Source means the internal startup drive.
C. Important: Please read before installing:
If you have a FireWire hard drive connected, disconnect it before installing the update unless you will boot from this drive and install the update on it. Reconnect it and turn it back on after installation is complete and you've restarted.
You may experience unexpected results if you have installed third-party system software modifications, or if you have modified the operating system through other means. (This does not apply to normal application software installation.)
The installation process should not be interrupted. If a power outage or other interruption occurs during installation, use the standalone installer (see below) from Apple Downloads to update. While the installation is in progress do not use the computer.
D. To upgrade:
Purchase the Snow Leopard Retail DVD.
Boot From The OS X Installer Disc:
Insert OS X Installer Disc into the optical drive.
Restart the computer.
Immediately after the chime press and hold down the "C" key.
Release the key when the spinning gear below the dark gray Apple logo appears.
Wait for installer to finish loading.
E. If updating:
Download and install update(s)
Use Software Update, or
Download standalone updater(s).

CAnnot upgrade serial number after download. 'This serial number is not for a qualifying product'. Trying to upgrade from ACS 5.5 Design Premium to ACS 6 Design Standard

Cannot upgrade serial number after download. 'This serial number is not for a qualifying product'. Trying to upgrade from ACS 5.5 Design Premium to ACS 6 Design Standard

start the installation of design premium cs5.5 just to make sure you're using the correct serial number. once your serial number is accepted you'll see a screen giving you the option to install none, some or all of the cs5.5 programs. at that point you can quit and not install anything having verified your cs5.5 serial number if you want nothing cs5.5 on your computer.
on the other hand, if your cs5.5 serial number is not accepted, you'll pinpoint the problem.
or, if your cs5.5 number is accepted, you could install a cs5.5 program and then install cs6. it should recognize you have a cs5.5 program installed and NOT prompt you for you cs5.5 serial number allowing you to continue with your cs6 installation.

Trying to upgrade from Cu3 to Cu5 - not working

I am trying to upgrade from CU3 to CU5. Running the commands below return these results:
>Setup.exe /PrepareSchema /IAcceptExchangeServerLicenseTerms
Welcome to Microsoft Exchange Server 2013 Cumulative Update 5 Unattended Setup
Copying Files...
File copy complete. Setup will now collect additional information needed for installation.
Performing Microsoft Exchange Server Prerequisite Check
    Prerequisite Analysis
COMPLETED
Configuring Microsoft Exchange Server
    Extending Active Directory schema
COMPLETED
>Setup.exe /PrepareAD /IAcceptExchangeServerLicenseTerms
Welcome to Microsoft Exchange Server 2013 Cumulative Update 5 Unattended Setup
Copying Files...
File copy complete. Setup will now collect additional information needed for installation.
Performing Microsoft Exchange Server Prerequisite Check
    Prerequisite Analysis
COMPLETED
Configuring Microsoft Exchange Server
    Organization Preparation
FAILED
     The following error was generated when "$error.Clear();
        install-AdministrativeGroup -DomainController $RoleDomainController
" was run: "Microsoft.Exchange.Data.Directory.ADObjectAlreadyExistsException: Active Directory operation failed on WS12-AD.XXXXX.org. The object 'CN=Folder Hierarchies,CN=Exchange Administrative Group (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=XXXXX,CN=Microsoft
Exchange,CN=Services,CN=Configuration,DC=XXXXX,DC=org' already exists. ---> System.DirectoryServices.Protocols.DirectoryOperationException: The object exists.
   at System.DirectoryServices.Protocols.LdapConnection.ConstructResponse(Int32 messageId, LdapOperation operation, ResultAll resultType, TimeSpan requestTimeOut, Boolean exceptionOnTimeOut)
   at System.DirectoryServices.Protocols.LdapConnection.SendRequest(DirectoryRequest request, TimeSpan requestTimeout)
   at Microsoft.Exchange.Data.Directory.PooledLdapConnection.SendRequest(DirectoryRequest request, LdapOperation ldapOperation, Nullable`1 clientSideSearchTimeout, IActivityScope activityScope, String callerInfo)
   at Microsoft.Exchange.Data.Directory.ADDataSession.ExecuteModificationRequest(ADObject entry, DirectoryRequest request, ADObjectId originalId, Boolean emptyObjectSessionOnException, Boolean isSync)
   --- End of inner exception stack trace ---
   at Microsoft.Exchange.Data.Directory.ADDataSession.AnalyzeDirectoryError(PooledLdapConnection connection, DirectoryRequest request, DirectoryException de, Int32 totalRetries, Int32 retriesOnServer)
   at Microsoft.Exchange.Data.Directory.ADDataSession.ExecuteModificationRequest(ADObject entry, DirectoryRequest request, ADObjectId originalId, Boolean emptyObjectSessionOnException, Boolean isSync)
   at Microsoft.Exchange.Data.Directory.ADDataSession.ExecuteModificationRequest(ADObject entry, DirectoryRequest request, ADObjectId originalId, Boolean emptyObjectSessionOnException)
   at Microsoft.Exchange.Data.Directory.ADDataSession.Save(ADObject instanceToSave, IEnumerable`1 properties, Boolean bypassValidation)
   at Microsoft.Exchange.Management.Deployment.InstallAdministrativeGroup.InstallConfigurationObject[TObject](ADObjectId id, Boolean force, TObject instance)
   at Microsoft.Exchange.Management.Deployment.InstallAdministrativeGroup.InternalProcessRecord()
   at Microsoft.Exchange.Configuration.Tasks.Task.<ProcessRecord>b__b()
   at Microsoft.Exchange.Configuration.Tasks.Task.InvokeRetryableFunc(String funcName, Action func, Boolean terminatePipelineIfFailed)".
The Exchange Server setup operation didn't complete. More details can be found in ExchangeSetup.log located in the
<SystemDrive>:\ExchangeSetupLogs folder.
>setup /m:upgrade /IAcceptExchangeServerLicenseTerms
Welcome to Microsoft Exchange Server 2013 Cumulative Update 5 Unattended Setup
Copying Files...
File copy complete. Setup will now collect additional information needed for installation.
Languages
Mailbox role: Transport service
Client Access role: Front End Transport service
Mailbox role: Client Access service
Mailbox role: Unified Messaging service
Mailbox role: Mailbox service
Management tools
Client Access role: Client Access Front End service
Performing Microsoft Exchange Server Prerequisite Check
    Configuring Prerequisites
COMPLETED
    Prerequisite Analysis
COMPLETED
Configuring Microsoft Exchange Server
    Organization Preparation
FAILED
     The following error was generated when "$error.Clear();
        install-AdministrativeGroup -DomainController $RoleDomainController
" was run: "Microsoft.Exchange.Data.Directory.ADObjectAlreadyExistsException: Active Directory operation failed on WS12-AD.XXXXX.org. The object 'CN=Folder Hierarchies,CN=Exchange Administrative Group (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=XXXXX,CN=Microsoft
Exchange,CN=Services,CN=Configuration,DC=XXXXX,DC=org' already exists. ---> System.DirectoryServices.Protocols.DirectoryOperationException: The object exists.
   at System.DirectoryServices.Protocols.LdapConnection.ConstructResponse(Int32 messageId, LdapOperation operation, ResultAll resultType, TimeSpan requestTimeOut, Boolean exceptionOnTimeOut)
   at System.DirectoryServices.Protocols.LdapConnection.SendRequest(DirectoryRequest request, TimeSpan requestTimeout)
   at Microsoft.Exchange.Data.Directory.PooledLdapConnection.SendRequest(DirectoryRequest request, LdapOperation ldapOperation, Nullable`1 clientSideSearchTimeout, IActivityScope activityScope, String callerInfo)
   at Microsoft.Exchange.Data.Directory.ADDataSession.ExecuteModificationRequest(ADObject entry, DirectoryRequest request, ADObjectId originalId, Boolean emptyObjectSessionOnException, Boolean isSync)
   --- End of inner exception stack trace ---
   at Microsoft.Exchange.Data.Directory.ADDataSession.AnalyzeDirectoryError(PooledLdapConnection connection, DirectoryRequest request, DirectoryException de, Int32 totalRetries, Int32 retriesOnServer)
   at Microsoft.Exchange.Data.Directory.ADDataSession.ExecuteModificationRequest(ADObject entry, DirectoryRequest request, ADObjectId originalId, Boolean emptyObjectSessionOnException, Boolean isSync)
   at Microsoft.Exchange.Data.Directory.ADDataSession.ExecuteModificationRequest(ADObject entry, DirectoryRequest request, ADObjectId originalId, Boolean emptyObjectSessionOnException)
   at Microsoft.Exchange.Data.Directory.ADDataSession.Save(ADObject instanceToSave, IEnumerable`1 properties, Boolean bypassValidation)
   at Microsoft.Exchange.Management.Deployment.InstallAdministrativeGroup.InstallConfigurationObject[TObject](ADObjectId id, Boolean force, TObject instance)
   at Microsoft.Exchange.Management.Deployment.InstallAdministrativeGroup.InternalProcessRecord()
   at Microsoft.Exchange.Configuration.Tasks.Task.<ProcessRecord>b__b()
   at Microsoft.Exchange.Configuration.Tasks.Task.InvokeRetryableFunc(String funcName, Action func, Boolean terminatePipelineIfFailed)".
The Exchange Server setup operation didn't complete. More details can be found in ExchangeSetup.log located in the
<SystemDrive>:\ExchangeSetupLogs folder.
I can't seem to find any more info about this error and could use some help resolving it.
Thank you,
Joe

Looks like I found the answer here:
http://blogs.technet.com/b/manjubn/archive/2013/09/02/1-exchange-server-2013-preparead-or-cumultive-update-installation-fails.aspx

Trying to upgrade from leopard to snow leopard

Trying to upgrade from leopard to snow leopard but now cannot use keyboard to boot from DVD (holding C key) or even from external drive (holding option key)
Is there any other way that I can force my mac to boot from external drive. Please help

Hi Cattus
In reply to your answer - external drive is GUID partition and has worked on my other Macbook in upgrading from leopard to snow leopard. So I know the external drive does work.
I have tried DVD and external drive on good Macbook and all works fine back on problem Macbook no luck. I don't even get firmware password request. Keys on keyboard do not work at all. Tried to boot in single mode (cmd S) as well as target drive (T key) but no luck whatsoever.
External drive is USB and working. Problem Macbook did show signs of not good functioning keyboard with certain keys not working whilst still under Mac OS 10.5.8.
Do you know how to get around this problem? Would I need to remove drive from Macbook and resolve it as a stand alone drive?
Thanks

Trying to upgrade from 3.6.17 to 3.6.18.

Trying to upgrade from 3.6.17 to 3.6.18. Window says Downloading the Update. Connecting to the Update Server. Nothing happens. horizontal Barber Pole just spins. Mac OS 10.4.11 Dual 1.25 GHz PowerPC G4 2 GB Ram

Trying to upgrade from 3.6.17 to 3.6.18. Window says Downloading the Update. Connecting to the Update Server. Nothing happens. horizontal Barber Pole just spins. Mac OS 10.4.11 Dual 1.25 GHz PowerPC G4 2 GB Ram

Trying (and Trying) to upgrade from Basis to Plus Membership

Similar Messages

Maybe you are looking for